Josh Grant | Page 11

Honest accurate answers to my service questions. I was treated with respect. No pressure. I will come back. I was treated with respect. No pressure. I will come back. More

by JUDY.ROBNETT Verified Customer Verified Customer

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My car needed a big repair and they worked with me through every step, made me comfortable, and made sure I had a vehicle to drive while my car was being repaired. Very pleased with this service depar through every step, made me comfortable, and made sure I had a vehicle to drive while my car was being repaired. Very pleased with this service department! More

by TRACYCOLBY Verified Customer Verified Customer

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The service experience was very good. Easy to schedule, good communication, prompt and thorough service. The app was easy to use and the video summary of the service was a nice touch! Easy to schedule, good communication, prompt and thorough service. The app was easy to use and the video summary of the service was a nice touch! More

by MZINI99 Verified Customer Verified Customer

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Hawk Ford did a great job in servicing my car. The work was done in a timely manner and I was kept well-informed throughout the process. Connor Brown did a great job as my service advisor. The work was done in a timely manner and I was kept well-informed throughout the process. Connor Brown did a great job as my service advisor. More

by JSHAW6 Verified Customer Verified Customer

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Fast and professional service. I like that they use Ford Motorcraft oil and filters on my cars. I like that they use Ford Motorcraft oil and filters on my cars. More

by PMORRIS692 Verified Customer Verified Customer

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Happy with Service,pich up time and drop off. Would like what services by Joe Cotton Ford? Would like what services by Joe Cotton Ford? More

by clesenmike Verified Customer Verified Customer

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The scheduling needs to be addressed. I had a 1:15 appointment and at 2:30 I had to talk the the person at the desk to find out when my vehicle would get into the bay. I feel that I was m I had a 1:15 appointment and at 2:30 I had to talk the the person at the desk to find out when my vehicle would get into the bay. I feel that I was more than patient. Just to be clear, I don’t believe that it was the man at the desk fault. However, waiting an additional hour and fifteen minutes before being serviced is unacceptable. More

by DENNISKKENNEDY Verified Customer Verified Customer

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We really like the Hawk Ford service team - each time we go there we always receive, the very best 5 start performance. Thank you Josh, Steve and Conner and everyone in the shop. go there we always receive, the very best 5 start performance. Thank you Josh, Steve and Conner and everyone in the shop. More

by DHORNIK Verified Customer Verified Customer

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Josh Grant had outstanding customer service. He was personable, helpful, and very knowledgeable! It was a joy to watch him interact with other customers, you can tell he really loves what he doe He was personable, helpful, and very knowledgeable! It was a joy to watch him interact with other customers, you can tell he really loves what he does. He listened to the customers and made sure that he provided an update on the service that was getting done. He also made sure that all your questions or concerns were answered. He is a huge asset to this team and company! More

by TIFFANY Verified Customer Verified Customer

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wish you had better chairs in waiting area, also car washed when work has been completed washed when work has been completed More

by kengriesemer48 Verified Customer Verified Customer

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