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Josh Grant
Josh Grant at Hawk Ford of St. Charles

Josh Grant | Page 11

Service Manager

Hawk Ford of St. Charles

2525 E Main St
St. Charles, IL 60174

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4.6
155 Reviews
4.6

155 Reviews

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155 Reviews of Josh Grant

September 01, 2023

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Employee Rating

Lack of communication between the offices. Had to go back multiple times for the same item. Felt like they didn’t care at all. More

by BUDKANAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Sep 01, 2023

Hawk Ford of St. Charles responded

Hi Ervin, My name is Jessica, I am one of the Managers at Hawk Ford of St. Charles. I will need a little more information from you regarding your recent experience. Can you please call me at 630-584-1800, extension 830? I'd love the opportunity to talk. Thank you! Jessica Vida, Manager Hawk Ford of St. Charles

August 24, 2023

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Employee Rating

Hawk Ford is world class. They take good care of customers and make sure their vehicles are running their best. More

by Raptor_2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Staub

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August 19, 2023

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Employee Rating

Quick and easy check in Service Rep checked with me for updates as I waited in the waiting room More

by JULES293
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Service Time
Service Communication
Recommend Dealer
Yes
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August 16, 2023

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The service it was awesome astendon. I really recommend it. Thank you so much for all your help. More

by Superman18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Leslie Colin, Janette Calderon , Lily Bisbikis, Connor Brown, Marisa Case, Monique Case, Steve Donovan, Brett Howard

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August 12, 2023

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Josh was great to work with. Great service and communication. Thanks for all the help More

by MIKEBRUCHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 16, 2023

Hawk Ford of St. Charles responded

Thank you for your review! We appreciate your business & thank you for being a HAWK customer! :)

August 09, 2023

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Employee Rating

Dealership doesn’t want to fix my truck under warranty because it cost them money they want me to pay for stuff More

by STOLTMAN.THOMAS245
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Aug 16, 2023

Hawk Ford of St. Charles responded

Hi Thomas, We always do our best when working with customers to ensure warranty is explained in detail. If you ever have any questions as to whether something is or is not covered, our Service Advisors/Manager are more than able to assist you! They can explain at length the type of warranty you have, and work to explain why something is or is not covered. If you would like to give me a call direct, my number is 630-584-1800 ext. 830. I will then work with our Service Advisor/Management team to best answer your questions! Jessica Vida, Manager Hawk Ford of St. Charles

August 06, 2023

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Employee Rating

Nice and professional people work here. I waited and they got my suv in and out quickly. Very polite too! Thank you! More

by artolius24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 16, 2023

Hawk Ford of St. Charles responded

Thank you for your review! We appreciate your business & thank you for being a HAWK customer! :)

August 05, 2023

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Employee Rating

Honest accurate answers to my service questions. I was treated with respect. No pressure. I will come back. More

by JUDY.ROBNETT
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 16, 2023

Hawk Ford of St. Charles responded

Thank you for your review! We appreciate your business & thank you for being a HAWK customer! :)

July 29, 2023

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Employee Rating

My car needed a big repair and they worked with me through every step, made me comfortable, and made sure I had a vehicle to drive while my car was being repaired. Very pleased with this service depar More

by TRACYCOLBY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Staub, Jerry Sharif also gets 5 stars!

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July 11, 2023

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Employee Rating

The service experience was very good. Easy to schedule, good communication, prompt and thorough service. The app was easy to use and the video summary of the service was a nice touch! More

by MZINI99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: JUNI SAY

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Jul 16, 2023

Hawk Ford of St. Charles responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Thank you again for your business, we appreciate you as a Hawk customer!

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