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Josh Grant
Josh Grant at Hawk Ford of St. Charles

Josh Grant | Page 12

Service Manager

Hawk Ford of St. Charles

2525 E Main St
St. Charles, IL 60174

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4.6
160 Reviews
4.6

160 Reviews

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160 Reviews of Josh Grant

August 09, 2023

Dealership Rating
Employee Rating

Dealership doesn’t want to fix my truck under warranty because it cost them money they want me to pay for stuff More

by STOLTMAN.THOMAS245
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Aug 16, 2023

Hawk Ford of St. Charles responded

Hi Thomas, We always do our best when working with customers to ensure warranty is explained in detail. If you ever have any questions as to whether something is or is not covered, our Service Advisors/Manager are more than able to assist you! They can explain at length the type of warranty you have, and work to explain why something is or is not covered. If you would like to give me a call direct, my number is 630-584-1800 ext. 830. I will then work with our Service Advisor/Management team to best answer your questions! Jessica Vida, Manager Hawk Ford of St. Charles

August 06, 2023

Dealership Rating
Employee Rating

Nice and professional people work here. I waited and they got my suv in and out quickly. Very polite too! Thank you! More

by artolius24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 16, 2023

Hawk Ford of St. Charles responded

Thank you for your review! We appreciate your business & thank you for being a HAWK customer! :)

August 05, 2023

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Employee Rating

Honest accurate answers to my service questions. I was treated with respect. No pressure. I will come back. More

by JUDY.ROBNETT
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 16, 2023

Hawk Ford of St. Charles responded

Thank you for your review! We appreciate your business & thank you for being a HAWK customer! :)

July 29, 2023

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Employee Rating

My car needed a big repair and they worked with me through every step, made me comfortable, and made sure I had a vehicle to drive while my car was being repaired. Very pleased with this service depar More

by TRACYCOLBY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Staub, Jerry Sharif also gets 5 stars!

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July 11, 2023

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Employee Rating

The service experience was very good. Easy to schedule, good communication, prompt and thorough service. The app was easy to use and the video summary of the service was a nice touch! More

by MZINI99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: JUNI SAY

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Jul 16, 2023

Hawk Ford of St. Charles responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Thank you again for your business, we appreciate you as a Hawk customer!

July 07, 2023

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Employee Rating

Hawk Ford did a great job in servicing my car. The work was done in a timely manner and I was kept well-informed throughout the process. Connor Brown did a great job as my service advisor. More

by JSHAW6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Connor Brown

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Jul 16, 2023

Hawk Ford of St. Charles responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you for your business, we appreciate you as a Hawk customer!

Jul 17, 2023

Hawk Ford of St. Charles responded

Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!

July 02, 2023

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Employee Rating

Fast and professional service. I like that they use Ford Motorcraft oil and filters on my cars. More

by PMORRIS692
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Staub

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Jul 16, 2023

Hawk Ford of St. Charles responded

Hi, thank you for your wonderful response to the quality of service our Staff provides! Thank you again for your business, we appreciate you as a Hawk customer!

June 23, 2023

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Employee Rating

Happy with Service,pich up time and drop off. Would like what services by Joe Cotton Ford? More

by clesenmike
Service Price Transparency
Recommend Dealer
Yes
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Jul 16, 2023

Hawk Ford of St. Charles responded

Hi, we are happy we could make your experience a positive one! Thank you for your business, we appreciate you as a Hawk customer!

June 17, 2023

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Employee Rating

The scheduling needs to be addressed. I had a 1:15 appointment and at 2:30 I had to talk the the person at the desk to find out when my vehicle would get into the bay. I feel that I was m More

by DENNISKKENNEDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 19, 2023

Hawk Ford of St. Charles responded

Hi Dennis, Thank you for your feedback on your recent experience. I apologize for the delay in servicing your vehicle. I understand you spoke with Molly today and we really thank you for the opportunity to speak with you, it means a lot! We appreciate your business and will work to ensure that does not happen again on your next visit! Thank you for being a part of the Hawk Family! Jessica Vida, Manager Hawk Ford of St. Charles

June 16, 2023

Dealership Rating
Employee Rating

We really like the Hawk Ford service team - each time we go there we always receive, the very best 5 start performance. Thank you Josh, Steve and Conner and everyone in the shop. More

by DHORNIK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Connor Brown, Steve Staub

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Jul 16, 2023

Hawk Ford of St. Charles responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care! Thank you for your business, we appreciate you as a Hawk customer!

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