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Josh Grant
Josh Grant at Hawk Ford of St. Charles

Josh Grant | Page 12

Service Manager

Hawk Ford of St. Charles

2525 E Main St
St. Charles, IL 60174

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4.7
148 Reviews
4.7

148 Reviews

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148 Reviews of Josh Grant

May 27, 2023

Dealership Rating
Employee Rating

Outstanding service and always kept updated on whaT was going on and didn't try to up sell. I would go back there all the time. More

by lshields1242
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Connor Brown, Steve Donovan, Brett Howard, Steve Staub, I am not sure of name of gentleman that helped us.

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May 31, 2023

Hawk Ford of St. Charles responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you for your business, we appreciate you as a Hawk customer!

Apr 13, 2025

lshields1242 responded

Great job as always. I really like the pick up and drop off. Thanks again

April 04, 2023

Dealership Rating
Employee Rating

Everything is good with the Quicklane service. I would like a car wash to be done as a courtesy during these service visits. Thank you. More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 04, 2023

Hawk Ford of St. Charles responded

Thank you for your review & the reminder on the car wash! If we forget to mention it during your visit, feel free to ask! We have no problem washing your vehicle for you! Thank you for being a Hawk customer, we appreciate you! Jessica Vida, Manager Hawk Ford of St. Charles 630-584-1800

March 30, 2023

Dealership Rating
Employee Rating

Excellent service manager responsiveness. The service (s) done will take some time to determine if they are long-lasting. So far, so good. More

by GJFRANTZ
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Staub, Ron ? The "shuttle" driver?:: You should note that asking about quality of work may take some time to answer accurately

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Apr 02, 2023

Hawk Ford of St. Charles responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care! Thank you for your business, we appreciate you as a Hawk customer!

March 29, 2023

Dealership Rating
Employee Rating

Josh and Monque are the best. on your service desks.Thanks for all you Art. More

by HOUNDS1985
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Monique Case, Steve Donovan, Steve Staub

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Mar 29, 2023

Hawk Ford of St. Charles responded

Thank you for the review! I'm so glad to hear you enjoyed working with our staff! I noticed you gave us 1-STAR. Can you confirm if you meant to give us 1-STAR? I'll go ahead and send a request to update in case it was by accident. If there is anything I can do to assist you, or you have feedback regarding your recent service visit, please call Jessica Vida direct at 630-584-1800 ext. 830. Thank you, Jessica Vida, Manager Hawk Ford of St. Charles

March 15, 2023

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Employee Rating

I appreciated that Hawk Ford came to my office to pick up my car and then dropped it off after the service was over. As a busy working single mom, this is a huge help! More

by mdgayton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eric Sakumoto

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Mar 17, 2023

Hawk Ford of St. Charles responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you for your business, we appreciate you as a Hawk customer!

February 24, 2023

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Employee Rating

Service rep Joe was a pleasure to work with my car was worked on very professionally.. More

by jbarsotti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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February 21, 2023

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Employee Rating

My car was serviced on time and I was kept informed as to the various options available. Joe Anderson did a great job as my service advisor. More

by JSHAW6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 03, 2023

Hawk Ford of St. Charles responded

Hi, thank you for taking the time to leave us your response to Joe outstanding customer service! We hope to be of service to you again! Take care!

February 19, 2023

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Employee Rating

The staff and service were out of this world! I even was surprised when the cost came out less than expected. Will use them again. More

by KATHLEENOLIVER28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 03, 2023

Hawk Ford of St. Charles responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

Mar 03, 2023

KATHLEENOLIVER28 responded

Keep up the good work.

January 09, 2023

Dealership Rating
Employee Rating

The mechanic did not take the time to look up my extended ford warranty for the repairs needed he changed the oil he did not want to be bothered with major repairs More

by FAYBENORMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jan 11, 2023

Hawk Ford of St. Charles responded

Hi Faybe, Thank you for reaching out to us at Hawk Ford, I apologize for any confusion during your recent visit. We did have a chance to check your extended coverage and it does not cover the backup camera concern. Our staff should have pulled that up for you during your visit and explained your coverage in detail so that you were in the loop. If there are any additional questions I can help answer, please do not hesitate to contact me direct at 630-584-1800 ext. 830! We hope to see you again in our Service Drive! Jessica Vida Hawk Ford of St. Charles, Manager 630-584-1800 ext. 830

January 07, 2023

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Employee Rating

The service at Hawk Ford St Charles Quick Lane was exceptional. Sweet Htoo the tech was super, he took care of all my concerns. I'm a retired heavy equipment machanic,44 years, and quite fussy about m More

by jefechner43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill Wackerlin, Kirk Brown, Daniel Mohon , Jim Pascente, Tech: Sweet Htoo... 5 Stars..

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Mar 02, 2023

Hawk Ford of St. Charles responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Thank you for your business, we appreciate you as a Hawk customer!

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