Josh Jeffres | Page 3

Colonial Volkswagen of Medford responded

Congratulations on your new vehicle! We are so glad that Steve had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

Colonial Volkswagen of Medford responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Colonial Volkswagen of Medford!

Colonial Volkswagen of Medford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Volkswagen of Medford.

Colonial Volkswagen of Medford responded

Congratulations on your new vehicle! We are so glad that Josh had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Ken Cataldo General Manager kencataldo@vwmedford.com

Colonial Volkswagen of Medford responded

Thank you for choosing Colonial Volkswagen of Medford, your feedback and rating mean a lot to us. We're glad Josh and Joe were able to help, and we hope to see you again! Ken Cataldo General Manager kencataldo@vwmedford.com

Colonial Volkswagen of Medford responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Ken Cataldo General Manager kencataldo@vwmedford.com

Colonial Volkswagen of Medford responded

Alex, I am sorry to hear that you had a bad experience and feel that we have not been responsive since your purchase. I have gotten together with my entire team to try and address what happened here and, in speaking with them, we are unable to narrow down exactly what happened. Both myself and Josh are unable to locate the name Tribeca in our customer resource management tool or our emails and neither of us can remember receiving an email that has gone unanswered from anyone with an issue recently. It is our goal to provide every one of our customers with a great experience and we never want anyone who comes to our store to feel ignored regardless of whether the purchase a car or just come in to get some information on a vehicle. We understand that the vehicle may have been leased in a different name than what you used as your Dealer Rater username so if you could provide me with the name associated with your purchase I would like to try and connect the dots here and figure out what went wrong. Please give me a call or shoot me an email directly so I can learn more about the situation. Thank you and I look forward to hearing from you and doing what I can to make this right. Derek Pound General Sales Manager Colonial VW of Medford 781-475-5668 Direct dpound@vwmedford.com

Colonial Volkswagen of Medford responded

We appreciate your business and our team looks forward to serving you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

Colonial Volkswagen of Medford responded

Marie, thank you so much for choosing Colonial Volkswagen of Medford! Congrats on your new purchase, and let us know if we can be of any more assistance! Ken Cataldo General Manager kencataldo@vwmedford.com