Josh Jeffres
Josh Jeffres at Colonial Volkswagen of Medford
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Josh Jeffres | Page 4

Product Specialist

Colonial Volkswagen of Medford

340 Mystic Avenue
Medford, MA 02155

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4.7
65 Reviews

Industry Experience

11 yrs, 4 mos

Languages Spoken

Japanese Japanese

4.7

65 Reviews

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65 Reviews of Josh Jeffres

March 13, 2022

Dealership Rating
Employee Rating

Worst leasing experience to date. These people are unreliable and dont return emails once the deal has been signed. Don't do business with them! More

by tribeca.alex
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Derek Pound

Mar 14, 2022

Colonial Volkswagen of Medford responded

Alex, I am sorry to hear that you had a bad experience and feel that we have not been responsive since your purchase. I have gotten together with my entire team to try and address what happened here and, in speaking with them, we are unable to narrow down exactly what happened. Both myself and Josh are unable to locate the name Tribeca in our customer resource management tool or our emails and neither of us can remember receiving an email that has gone unanswered from anyone with an issue recently. It is our goal to provide every one of our customers with a great experience and we never want anyone who comes to our store to feel ignored regardless of whether the purchase a car or just come in to get some information on a vehicle. We understand that the vehicle may have been leased in a different name than what you used as your Dealer Rater username so if you could provide me with the name associated with your purchase I would like to try and connect the dots here and figure out what went wrong. Please give me a call or shoot me an email directly so I can learn more about the situation. Thank you and I look forward to hearing from you and doing what I can to make this right. Derek Pound General Sales Manager Colonial VW of Medford 781-475-5668 Direct dpound@vwmedford.com

November 25, 2021

Dealership Rating
Employee Rating

I really like this place, really professional and not more expensive than somewhere else highly recommended More

by MARGAUX.FAVRE.RASO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Nov 28, 2021

Colonial Volkswagen of Medford responded

We appreciate your business and our team looks forward to serving you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

September 11, 2021

Dealership Rating
Employee Rating

The entire process was seamless. Despite low inventory, we were able to buy a car that we are very satisfied with. I appreciate the effort Josh put into making sure I was happy and the time he took to answ More

by mariefcahalane
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Sep 11, 2021

Colonial Volkswagen of Medford responded

Marie, thank you so much for choosing Colonial Volkswagen of Medford! Congrats on your new purchase, and let us know if we can be of any more assistance! Ken Cataldo General Manager kencataldo@vwmedford.com

September 06, 2021

Dealership Rating
Employee Rating

I did all the financing work to negotiate an approval while they ignored me thinking it wasn’t worth their time. I got the deal done myself! They gave a xxxxty price for our trade in and did not mark one More

by Cheryl Krakowski
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: John Mancini , Ryan Hawkins

Sep 23, 2021

Colonial Volkswagen of Medford responded

Thank you for bringing this to our attention, and we are truly sorry that you didn't have a better experience. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we hope to work with you towards a resolution. Thank you again for your honest feedback. Ken Cataldo General Manager kencataldo@vwmedford.com

August 10, 2021

Dealership Rating
Employee Rating

I have always had a great experience with this dealership. Friendly and professional service. Solid communication. I would recommend this dealership to any family and friends. More

by Nacho screen name
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Aug 11, 2021

Colonial Volkswagen of Medford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Volkswagen of Medford. Ken Cataldo General Manager kencataldo@vwmedford.com

August 03, 2021

Dealership Rating
Employee Rating

I had to get an oil change about a week and a half after I bought the car - doesn’t seem right. That’s my only real complaint as I feel like they should have checked that for me before I picked up the car… More

by pham.timothea
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Mancini , Ryan Hawkins

Aug 03, 2021

Colonial Volkswagen of Medford responded

Hi Timothea, thank you for leaving your feedback on your experience. I am sorry about the service light that must have come on in the vehicle. We do a full service to all pre-owned vehicles at which time all recommended services are performed and oil is changed. They must have missed resetting the light so I do apologize for the confusion. I do hope you will enjoy your VW and we will see you again! -Ryan Hawkins

July 21, 2021

Dealership Rating
Employee Rating

I really appreciate Josh going above and beyond and getting me my new Taos the NEXT DAY! This is my second time at VW Medford and I look forward to my next experience in three years when my lease is up More

by jonlatessa
Recommend Dealer
Yes

Other Employees Tagged: Derek Pound, John Mancini

Jul 22, 2021

Colonial Volkswagen of Medford responded

It's great to hear that Josh was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Colonial Volkswagen of Medford! Ken Cataldo General Manager kencataldo@vwmedford.com

July 12, 2021

Dealership Rating
Employee Rating

Josh and John were very friendly and easy to work with. They made made buying my first car a pain free and easy process. Highly recommend! More

by CN
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Mancini , Ryan Hawkins

Jul 13, 2021

Colonial Volkswagen of Medford responded

Thanks for sharing your thoughts about your experience working with Josh and John here at Colonial Volkswagen of Medford. We appreciate your business and hope to see you again soon! Ken Cataldo General Manager kencataldo@vwmedford.com

July 03, 2021

Dealership Rating
Employee Rating

I purchased my car two months ago. I found the CPO VW that I wanted at this dealership only, within my search radius. It took 2 weeks + to get it certified. I was promised to get base racks and a bike More

by A. M.
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Mancini , Ryan Hawkins

July 02, 2021

Dealership Rating
Employee Rating

Everything is smooth so good and unexpected what I got More

by BOSTONBRUINSNICK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jul 03, 2021

Colonial Volkswagen of Medford responded

Thank you, Nick, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Ken Cataldo General Manager kencataldo@vwmedford.com

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