Josh Lugo
Josh Lugo at Universal Nissan
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Josh Lugo | Page 3

Certified Sales Consultant

Universal Nissan

12785 South Orange Blossom Trail,
Orlando, FL 32837

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4.8
35 Reviews
4.8

35 Reviews

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35 Reviews of Josh Lugo

August 30, 2021

Dealership Rating
Employee Rating

Josh Lugo was a lot of help getting me into a brand new Rogue. Thanks Josh More

by MyonGdou
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Aug 30, 2021

Universal Nissan responded

Thank you so much for your excellent review! We are so glad that Josh had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new Nissan Rogue. Please don't hesitate to reach out if you need anything else. Truly the better place to buy Susanna- Social Media and Digital Reputation Manager scanelon@universalhyundai.com

June 30, 2021

Dealership Rating
Employee Rating

Joshua Lugo Fue bien excellence!? iso todo facil y rapido. Mi esposa compro el carro en menos de una hora. Por favor visited a universal Nissan. More

by Javitorres
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jun 30, 2021

Universal Nissan responded

Thank you so much for choosing Universal Nissan! Congratulations on your new purchase, Javi. We're glad to hear that you found your experience with Joshua to be a positive one. Please let us know if we can be of any more assistance! Truly the better place to buy Susanna- Social Media and Digital Reputation Manager scanelon@universalhyundai.com

May 10, 2021

Dealership Rating
Employee Rating

Service was excellent, Josh Lugo was awesome courteous, helpful, friendly.. I recommend him 100% I needed.more driver area.space and he help m thank Josh! Nancy Aviles. More

by RA1JN227
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Eric Matos

May 11, 2021

Universal Nissan responded

Thank you for this kind review, much appreciated!

May 07, 2021

Dealership Rating
Employee Rating

The service department was able to accommodate my vehicle without an appointment. The staff was professional, courteous, and accurate with the estimate to replace the tire. More

by STACIE.EDMONSON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
May 10, 2021

Universal Nissan responded

Thank you for this kind review, much appreciated!

May 06, 2021

Dealership Rating
Employee Rating

Very friendly and helpful. Very knowledgeable about the cars we looked at. He helped with financing and insurance. The cafeteria smelled really good. Free water and coffee. More

by PENNYSTARR75
Customer Service
Friendliness
Price
Recommend Dealer
Yes
May 06, 2021

Universal Nissan responded

Thank you for such a kind review. We are delighted to hear about your great experience with us.

January 31, 2021

Dealership Rating
Employee Rating

Josh L. was really a lot of help in getting my new car. His customer service went above and beyond and I'll be back in a few years More

by johnsonstacy141
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Feb 01, 2021

Universal Nissan responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care!

January 31, 2021

Dealership Rating
Employee Rating

Josh is the man! Quick easy and transparent process from this dealership and consultant. I most definitely recommend buying a car here. Thanks a lot! More

by emorales0019
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Feb 01, 2021

Universal Nissan responded

Thank you for taking the time to review your experience with us. We are so pleased that you had a positive experience. We look forward to serving you in the future

July 21, 2020

Dealership Rating
Employee Rating

My worst ever experience at a dealership. Lied to by everyone I dealt with. Terrible customer service. Paperwork not submitted to banks properly. “We always have problems with them” direct quote from More

by Hayes820
Recommend Dealer
No
Jul 21, 2020

Universal Nissan responded

We are very grateful for your honest feedback. I’m so sorry to learn you had a terrible experience at our dealership. I certainly apologize for any inconvenience. We will be sure to reflect on this situation carefully so that we can ensure that this does not occur in the future. As we strive to make sure all our customers receive an exceptional visit with us at all times when here.

August 31, 2018

Dealership Rating
Employee Rating

Excellent Service was excellent and the environment is great would gladly recommend to my friend and family members, Josh Lugo make sure I got exactly what I w More

by Red
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

July 19, 2018

Dealership Rating

Everything was great until three days I bought a brand new 2018 Nissan Versa, I was told with my car I will have gap insurance that I never received and I was not told that until I was sig More

by Lashawn0808
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Jul 25, 2018

Universal Nissan responded

We apologize for any frustration you may have experience. Above all else, providing excellent customer service is our main goal and it is unfortunate you were not treated with the respect you deserve. We will further look into your file and given the opportunity we would like to speak with you at your earliest convenience my contact is lbautista@universalnissan.com or 407-926-7001 Ext:1050 Thank you Lori

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