Josh Tague | Page 2

Had my much loved purchased at Hopkins Honda 2003 Element in for service THE EXACT SAME DAY my wife and I were picking up out $50K Honda Passport - which was a difficult experience in itself (sales and deliv in for service THE EXACT SAME DAY my wife and I were picking up out $50K Honda Passport - which was a difficult experience in itself (sales and delivery were awful - still working through that. My Element needed a simple oil change. I went in to pick it up and pay for the $60 oil change and I was told - oh your tires are worn... - Me: Really? I checked the report that went along with my oil change receipt and it stated that my tires were in the "yellow" 4/32nds of tread was reported. I told the service advisor that the tires have less than 7,500 miles on them. Service Advisor... a bit surprised with this information. - Oh, well it could be your alignment... Me:I had a four wheel alignment done when I bought the tires. Not only that but I had a shop replace the known flaw on the Elements and CRV's of that era in the rear suspension. A part which caused the tires to have significant negative camber - causing excessive tire wear. I literally fixed that issues BEFORE the tires and alignment. My Element is likely in better four wheel alignment than 95% or the ones on the road. Got home checked the tires with my personal tread gauge - between 7/32 and 8/32nds. Basically new tread on the tires. I ask you - How would you like your wife, daughter, mother or son get this type of sham advice from the "authority" - a certified Honda Dealer? Felt like a scam to sell tires. Add to that the sloppy job the tech did. The oil filter is a buggar on the Element. No clear way to remove it without making an oily mess. Normally that mess is cleaned up by the tech. Well the one who worked on mine failed to do any cleanup and my car dripped oil wherever it was parked for about a week after the oil change. More

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John was very professional and V certainly through with all details I could handle for a b first time Honda owner. all details I could handle for a b first time Honda owner. More

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Excellent personal attention and professionalism from Reception to the Sales Head to Temi my sales guy to even the detailer who prepared my car at possession. Buying a car was easy and I was well informe Reception to the Sales Head to Temi my sales guy to even the detailer who prepared my car at possession. Buying a car was easy and I was well informed by Temi throughout the process. More

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Replacement of dead battery...FOR FREE! We've been with Luther Hopkins for a long time. Their service is outstanding in all respects. After replacing the dead battery, they cleaned and was We've been with Luther Hopkins for a long time. Their service is outstanding in all respects. After replacing the dead battery, they cleaned and washed our Honda...in the middle of winter! More

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new back bumper and tail light better ever I especially appreciated Hopkins Body shop reminding me I had the right to Honda parts, not replicas. The other driver's insurance promoted non-Honda I especially appreciated Hopkins Body shop reminding me I had the right to Honda parts, not replicas. The other driver's insurance promoted non-Honda parts which Hopkins Body said often don't fit just right nor last as long. I trust Honda. More

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professional and courteous. All service associates took the time to explain and review what was to be done with my vehicle. All questions answered. Very satisfied with my experi All service associates took the time to explain and review what was to be done with my vehicle. All questions answered. Very satisfied with my experience. More

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I love my CRV I purchased my car there almost 20 years ago. I love my car! I found though after the warranty expired it was cheaper to go to the local shop for ca I purchased my car there almost 20 years ago. I love my car! I found though after the warranty expired it was cheaper to go to the local shop for car repairs and maintenance as Honda always seems to be at least double if not more of what the local shop charges for a repair. More

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prompt service, also recall repair Everything was great EXCEPT----no car wash! It was mentioned 2 times, including when I checked in, and I said I did want that done. My car was/is filt Everything was great EXCEPT----no car wash! It was mentioned 2 times, including when I checked in, and I said I did want that done. My car was/is filthy. When I picked vehicle up, it was snowing, so didn't realize no wash was done until I got home. I realize this is a complimentary luxury, but still was disappointed. Otherwise always pleased with service at Luther. More

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CRV service I worked with Chai and another young man (brown hair). My CRV needed services in addition to oil change. Chai & team member helped me prioritize wha I worked with Chai and another young man (brown hair). My CRV needed services in addition to oil change. Chai & team member helped me prioritize what services were critical. They worked with me on cost of the services. Overall, they were so friendly, knowledgeable, patient, honest, and overall great to work with. More

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good, fair, and nice lounge to wait in and out in good time, good service, helpful recommendations, lounge with wifi, beyond my expectation with washing my car for me, thank you to servi in and out in good time, good service, helpful recommendations, lounge with wifi, beyond my expectation with washing my car for me, thank you to service, checkout, those who helped with car parking before and after More

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