Josh Trownsell

Engine light mean nothing, they told us all there trucks where inspected and serviced, this is not the truth, And this dealer got some good reviews from CARFax, my friend this is xx over 79 customers who b where inspected and serviced, this is not the truth, And this dealer got some good reviews from CARFax, my friend this is xx over 79 customers who bought a vehicle, engine lights on , I know I printed 17 of them, to show the judge, definitely a pattern, Don’t trust The general manager Josh, and Raffie Perez who made promises, and than not deliver More

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Buy a truck, they come with the engine light on and Family won’t fix it, and the warranty worthless, and cost 25,000 bucks , I called the company, said my truck because it was manufactured in a other c Family won’t fix it, and the warranty worthless, and cost 25,000 bucks , I called the company, said my truck because it was manufactured in a other country, didn’t have coverage, in the end took to a Nissan dealership, for a recall, and because the engine light kept coming on, and smoking badly,,The truck hadn’t been serviced in over 64,780 miles, new engine 26,753 thousand dollars and Family mechanic, installed two catalytic converter‘s, aftermarket manifold, had to replace all there work because over big exhaust leak, I traded it in, I paid 37,000, because it was worthless, I got $2,000 thousand trade in, Don’t Buy Here, not a man of there Word, Papa Sharp is shaking his head in Heaven, the warranty company refused to honor my warranty, because in the contract, THEY DONT COVER Existing issues, and the maintenance records have to be up to date, denied my claim More

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Mark Holland my sales rep did an excellent job selling me a 2017 Ford F150 XL pickup truck I give him and Family and Family Trucks Vans a five-star rating,my interest rate was excellent. This was an efficien a 2017 Ford F150 XL pickup truck I give him and Family and Family Trucks Vans a five-star rating,my interest rate was excellent. This was an efficient and friendly car purchase please go check them out. More

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To whom it may concern: My salesman was Luis and was very unprofessional only caring about $ for the veh/sale. He’s never would call me bk and never followed up. He’s come across like he was helping you etc, unprofessional only caring about $ for the veh/sale. He’s never would call me bk and never followed up. He’s come across like he was helping you etc, but the truth is he was not. When I received the vehicle the air conditioner system was non functional as well as engine mount s etc. Inspection report was false stating all was ok. I asked for other stuff to be checked and no response. I asked for my deposit bk and they wouldn’t give it back to me as I never signed anything. I’m from out of state & this is how they treat customers. The “Family” part on the name needs to be removed. They have been dishonest from the start and said vehicle should have never left the lot. Josh the mgr’ tells you one thing and doesn’t keep his verbal word as he stated he’s take care of it and now they’re saying if they do they don’t make any $. Basically the vehicle had issues and they failed to disclose/communicate that info to me during the initial conversation/transaction as I was under the impression being a dealer that they’d be honest, I was wrong. I also called to speak to the owner “John” and he never called me bk, go figure$. Really sad that you have people like this right now as the world is crazy enough. I shouldn’t hv to spend my time dealing with these issues as they should step-up and do what’s right. More to come, I’ll be smiling in the end! Dave More

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Very good person fights for your business! Goes the extra mile like that in a business! Would highly recommend him to any of my family or friends! Nice work ! Goes the extra mile like that in a business! Would highly recommend him to any of my family or friends! Nice work ! More

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Exelente muy buena persona y nos ayudo y nos informo muy bien 10 de 10 JB, Josh and Aldo bien 10 de 10 JB, Josh and Aldo More

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JB. .!!!! 😊 is a super good person, explains in an understandable way, helps a lot, his work is very professional and always willing to help .!!!! 😊 is a super good person, explains in an understandable way, helps a lot, his work is very professional and always willing to help More

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I’m very satisfied with the service/help I received when buying my car from Chuy he was very helpful and he made the experience a good one I recommend Family Trucks and Vans. buying my car from Chuy he was very helpful and he made the experience a good one I recommend Family Trucks and Vans. More

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I’m very pleased with Chuy’s help when buying my car he made the process fast and listened to my request, I totally recommend buying at Family trucks and Vans. made the process fast and listened to my request, I totally recommend buying at Family trucks and Vans. More

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I want to recommend Chuy at Family Trucks and Vans for making my experience a good one when buying my vehicle. making my experience a good one when buying my vehicle. More

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