Joshua Carter | Page 4

Mall of Georgia Ford has a Lousy GM. I drove 4 hours away from TN to come to the dealership in Georgia. Called over the phone and was told the truck had nothing wrong with it. Spent 20k I drove 4 hours away from TN to come to the dealership in Georgia. Called over the phone and was told the truck had nothing wrong with it. Spent 20k in cash at the dealer even bought the motor, transmission and powertrain warranty they were offering and 20 minutes after leaving encountered an A/C problem. I called them back asap and they had me take it to a dealer back in TN to diagnose it just to tell me they needed to diagnose it at their dealer in Georgia. To summarize it all up I drove 16 hours in total, spent a night at a hotel to bring it in early in the morning and paid for a 200 dollar diagnosis fee at another dealer. Ford ended up diagnosing it and concluding that it was the evap sensor. Both dealers quoted me 2200 give or take. The mall of Georgia Ford came to a conclusion that they could only cover 1k of the repairs and I was fine with that agreement knowing I would be out of pocket the remaining amount. I had it serviced back at TN and I had to pull their teeth for days for them to even send me some sort of money. I was calling every other day being sent to every other manager. They would give me the run around and tell me that my message was delivered to the GM. When they finally sent a check it was not the 1k promised but instead 800 dollars. The truck sat at the dealership for 2 weeks or so because they wouldn’t contact the dealership or put any effort into emailing them is what the service techs told me at the TN dealership. I emailed the GM and he refuses to respond back to emails. I bought the truck on July 9th and it is now August 15th. This problem is still unresolved and feel like any contact I’m making is being dodged. Greedy business establishment and Sneaky Sales tactics. DEFINITELY BEWARE AND DO NOT RECOMMEND!!! More

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The service was a quick and easy process and melvin was professional and answered every question I had professional and answered every question I had More

by Alvin Verified Customer Verified Customer

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Great customer service! Everyone was so easy to work with. Honesty and transpeancy are the key. Everyone was so easy to work with. Honesty and transpeancy are the key. More

by NO24 Verified Customer Verified Customer

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The service was phenomenal especially compared to the Duluth, GA location. They were incredibly cooperative and helpful from start to finish. Duluth, GA location. They were incredibly cooperative and helpful from start to finish. More

by songkkim50 Verified Customer Verified Customer

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Very good service very friendly very honest delivery on time In-N-Out quickly. I always would shop there at Mall, Georgia Ford. time In-N-Out quickly. I always would shop there at Mall, Georgia Ford. More

by No24 Verified Customer Verified Customer

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This is my 3rd Ford edge, everyone was courteous, polite and kind, no pressure to buy just reassurance Andy Stanley is a great businessman, I will recommend to others and kind, no pressure to buy just reassurance Andy Stanley is a great businessman, I will recommend to others More

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Staff is helpful and nice. .willing to help in anyway possible.. thumbs up for them. .willing to help in anyway possible.. thumbs up for them. More

by bjposea Verified Customer Verified Customer

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Reason for 3 star applies to all new car dealerships, lower your used prices. Generally eager sales guy, inexperience showed and not up to date with the paperwork. Two hours of waiting burned. Discount ? lower your used prices. Generally eager sales guy, inexperience showed and not up to date with the paperwork. Two hours of waiting burned. Discount ? The vehicle is in good condition and lower mileage which met our requirements, added extra warranty on the expensive electronics covered. More

by gicwi Verified Customer Verified Customer

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The overall experience of purchasing a new vehicle was great. Shaun found tge perfect replacement vehicle as i was trading in my 12 year old Escape. I have been using their service department for years great. Shaun found tge perfect replacement vehicle as i was trading in my 12 year old Escape. I have been using their service department for years and it is outstanding. More

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Is was completely satisfied with my car buying experience . From my salesman to the financial department it was a quick awesome experience. Extremely professional. We picked out are vehicle and from there w . From my salesman to the financial department it was a quick awesome experience. Extremely professional. We picked out are vehicle and from there we were closing on the deal 30 minutes later I was sitting with the finance manager, Draco’s who is a great guy closed are deal and picked up delivery of are vehicle and left the dealership one hour and some change and I was on my way home . I’ve purchased several vehicles in my time and this was my best experience by far. The salesman was on my level and I felt very comfortable with Anthony with my personal information just an outstanding experience. I will 100 percent recommend mall of ga ford to my friends and my family. I want to say thank you , the only reason I’m even doing this review is because I’ve been sucked into to bad deals in the past with everything from finance to buying a car with problems and I’ve never had that experience with mall of ga ford . Thanks again so much . More

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