Joshua Carter | Page 7

Mall of Georgia Ford responded

We are sorry to hear about your experience with both the service you received, and the communication challenges you encountered. We understand how frustrating it can be when an issue is not properly diagnosed or resolved, and we apologize for not meeting your expectations. We take your feedback seriously, and it’s important to us that we improve moving forward. If you would like to discuss this matter further and explore potential solutions, please reach out to Scott Tackabury at Stackabury@vtaig.com.

Mall of Georgia Ford responded

Thank you so much for your kind words! We're thrilled to hear that you received excellent service and that our team treated you well and cared about your needs. We strive to provide exceptional service and create a welcoming environment for all our customers. It's rewarding to know that we succeeded in your case. We appreciate your business and look forward to assisting you again in the future. - ¡Muchísimas gracias por sus amables palabras! Nos emociona saber que recibió un servicio excelente y que nuestro equipo lo trató muy bien y se preocupó por sus necesidades. Nos esforzamos por brindar un servicio excepcional y crear un ambiente acogedor para todos nuestros clientes. Es gratificante saber que tuvimos éxito en su caso. Agradecemos su preferencia y esperamos poder ayudarlo nuevamente en el futuro.

Mall of Georgia Ford responded

Thank you so much for your amazing feedback! We're thrilled to hear that you found our dealership to be transparent, responsive, and service-oriented. Providing real numbers and unbeatable prices without the games is exactly what we strive for. It means the world to us that you had such a positive experience, and we look forward to assisting you again in the future!

Mall of Georgia Ford responded

Thank you for the wonderful review! We’re so glad to hear that you consistently receive incredible customer service. Your satisfaction is our priority, and we truly appreciate your kind words. We look forward to continuing to serve you in the future!

Mall of Georgia Ford responded

Thank you for your feedback. We're glad to hear that you found our staff friendly and the service good. We understand the importance of providing clear guidance, especially with a complex vehicle. Your comments will help us improve, and we appreciate you bringing this to our attention. We hope to have the opportunity to provide you with an even better experience in the future.

Mall of Georgia Ford responded

We are thrilled to hear about your exceptional experience at Mall of Georgia Ford! Derick's dedication to providing helpful and knowledgeable service clearly made a significant difference in your car-buying journey. We're honored that Billy, and our entire team were able to not just meet but exceed your expectations with our professionalism and kindness. Your recommendation means the world to us, and we appreciate you taking the time to share such a positive review. Thank you for your trust in Mall of Georgia Ford, and we look forward to serving you and your family again in the future!

Mall of Georgia Ford responded

Thank you for your positive review! We're glad to hear that you've had a great experience with our service during these first two months of operation. Your feedback that everything is perfect and that our attitude is good means a lot to us. We look forward to continuing to provide excellent service and maintaining your satisfaction. If you need anything else in the future, please don't hesitate to reach out!

Mall of Georgia Ford responded

We sincerely apologize for the delays and lack of communication you've experienced regarding the service. We understand how frustrating it can be to wait for a resolution, and we regret that we haven't met your expectations in this regard. Your feedback is important to us, and we want to make sure we address your concerns promptly. Please reach out directly to Scott Tackabury at Stackabury@vtaig.com, and he will assist you in scheduling the necessary repairs and ensuring that you receive the service you were promised. Thank you for your patience, and we look forward to resolving this matter for you.

Mall of Georgia Ford responded

Thank you for your feedback! We appreciate your patience and understanding as our team stayed late to ensure your deal was completed. We’re glad we could assist you, but we also recognize the importance of streamlined processes. Your comments are valuable. If you have any further questions or concerns, please feel free to reach out to us. We're here to assist you!