Joshua Carter | Page 7

Mall of Georgia Ford responded

Thank you for sharing your experience with us! We’re thrilled to hear that you’ve consistently found our service at Mall of GA Ford to be genuine, honest, and fast. Providing top-notch care for our customers and their vehicles is always our goal, and it’s wonderful to know that we’ve met your expectations. We’re also glad you enjoy the hot chocolate—it's a small touch, but we love hearing that it adds to your visits. Thank you for your continued trust in us, and we look forward to serving you again!

Mall of Georgia Ford responded

Thank you for your feedback! We're thrilled to hear that our team was helpful in assisting you with selecting your new truck and that the process went smoothly. We aim to make everything as efficient and easy as possible for our customers. If you have any further questions or need assistance, don’t hesitate to reach out. We appreciate your business and hope you enjoy your new truck!

Mall of Georgia Ford responded

Thank you for bringing this to our attention, and we apologize for the repeated issues you’ve experienced with your driveshaft. This is certainly not the experience we want for our customers, and we would like to resolve the matter as quickly as possible. Please reach out to Scott Tackabury at Stackabury@vtaig.com so we can investigate the repair history and discuss how we can address this ongoing concern. We appreciate your patience and look forward to working with you to resolve this issue.

Mall of Georgia Ford responded

Thank you for sharing your experience! We're glad to hear that our team was able to assist you and complete your service on time. We truly appreciate your feedback and look forward to serving you again in the future!

Mall of Georgia Ford responded

Thank you so much for your kind words! We're thrilled to hear that you had a quick and easy experience with us. Our team is dedicated to providing excellent service, and it's wonderful to know that you felt well taken care of. We truly appreciate your recommendation and look forward to assisting you again in the future!

Mall of Georgia Ford responded

Thank you for your great feedback! We're so glad to hear that your experience was professional and attentive, and that you were satisfied with the fair trade-in offer. It's wonderful that your car was ready to go, clean and looking great at pickup. We appreciate your business and look forward to serving you again in the future!

Mall of Georgia Ford responded

Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations. We strive to provide excellent customer service and appreciate your input on the importance of taking the time to connect with our guests. Please reach out to Dragos Teodor at dteodor@vtaig.com, and he will be happy to address your concerns and work towards improving your experience. We value your insights and hope to have the opportunity to serve you better in the future.

Mall of Georgia Ford responded

Thank you for sharing your experience with us! We're glad to hear that both Josh in sales and Josh in finance provided you with the support and patience you needed during the purchase process. It's our goal to ensure that every customer feels informed and comfortable every step of the way. We appreciate your feedback and look forward to serving you again in the future!

Mall of Georgia Ford responded

Thank you for your positive feedback! We're glad to hear that our staff was efficient and attentive to your needs. It’s wonderful that they were able to propose a deal that worked well for you. We appreciate your support and look forward to assisting you again in the future!

Mall of Georgia Ford responded

We’re truly sorry to hear about your ongoing issues with the transmission and understand how frustrating it must be to feel unheard. Your experience is not the standard we strive for, and we want to ensure you receive the service you deserve. Please reach out to Fixed Ops Director David Blood at dblood@vtaig.com so we can review your situation in detail and work toward a resolution. Thank you for bringing this to our attention, and we hope to restore your confidence in our service.