Joshua Gonzalez | Page 6

Other than the service center and the salesman who showed up the cars who were great the everyone who anything to do financial paperwork was very deceitful and almost unreachable didn’t honor their we reject up the cars who were great the everyone who anything to do financial paperwork was very deceitful and almost unreachable didn’t honor their we rejected four plans three days after we purchased our car it took 16 weeks to get part of what they owed us about half so again call after call nobody wanted to talk to me they finally reached out to us after about three weeks and admitted they made another mistake and would take care it took 6 more weeks to take care of that then we discovered they had shorted us 65% of the taxes we paid for maintenance packages we declined when contacted in person they agreed our was correct and said we would have a check to us in a week or two after a month I contacted them again and was told the check was mailed out a month ago I don’t think it was mailed out the same I was at the dealership especially since the sales manager told me face it would take a week maybe two. The time to these issues was 32 weeks. So all in all we lied to mislead misdirected. Finally although I love my new Outback I would highly recommend staying away from the villages Subaru maybe try Ocala Subaru. More

by qibalanced Verified Customer Verified Customer

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I went to the service dept to have my 2016 Outback serviced for the umpteenth time. After finding out how much this repair was going to cost. The amazing Service Manager helped me locate Sabrina who w serviced for the umpteenth time. After finding out how much this repair was going to cost. The amazing Service Manager helped me locate Sabrina who was amazing. Sabrina was honest and direct which I appreciated. They worked with me and actually helped me get an even better car that I was originally looking at buying. I bought my last one when it was Bill Bryan Subaru and I was beyond disappointed in the process and my car (the one I brought to the shop). This interaction has restored my faith in the Villages Subaru and the car buying process. Subarus are my favorite cars but I was about to give up and go back to domestics I am hopeful for this new Outback. I would definitely say go see Sabrina if you need a new car! You won't be disappointed! More

by lz00713 Verified Customer Verified Customer

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Wonderful experience! Showed us exactly what we were looking for and helped us compare and get the best deal. Highly recommend Subaru to all our friends. Showed us exactly what we were looking for and helped us compare and get the best deal. Highly recommend Subaru to all our friends. More

by Zach Verified Customer Verified Customer

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Process was sooo easy. Told Brailyn ahead of time what our non-negotiables were. He found us the right vehicle and the finance manager Mr Gonzalez was the best! Told Brailyn ahead of time what our non-negotiables were. He found us the right vehicle and the finance manager Mr Gonzalez was the best! More

by The Old Gray Mare Verified Customer Verified Customer

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I recently purchased a vehicle from Villages Subaru Car Dealership, and I couldn't be happier with my experience. From the moment I got in contact with them, Ricardo Fraticelli was friendly, attentive, and Dealership, and I couldn't be happier with my experience. From the moment I got in contact with them, Ricardo Fraticelli was friendly, attentive, and genuinely interested in helping me find the perfect car. The sales team took the time to answer all my questions and made sure I understood every part of the process. I never felt pressured to make a decision. The finance department also went above and beyond to find a payment plan that fit my budget. After my purchase, the staff followed up to ensure I was satisfied with my car and offered assistance if I had any questions. It's clear they truly care about their customers, not just making a sale. I highly recommend Villages Subaru Car Dealership to anyone looking for a reliable car and excellent customer service. More

by santoni58 Verified Customer Verified Customer

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Malcolm, our salesperson was exceptional and found me the exact car I wanted yo purchas exact car I wanted yo purchas More

by glabs4me Verified Customer Verified Customer

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Lemond was a great salesmen. He was very honest, knowledgeable and communicative. I highly recommend him as a salesmen. He was very honest, knowledgeable and communicative. I highly recommend him as a salesmen. More

by Jon Small Verified Customer Verified Customer

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Very pleased with the low pressure sale process. Malcolm Shavers and Joshua Gonzalez were a pleasure to to deal with. Malcolm Shavers and Joshua Gonzalez were a pleasure to to deal with. More

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Adam was referred by a friend. He was attentive to our needs and explained everything. The vehicle needed a repair and the part was already ordered. He received the part and called He was attentive to our needs and explained everything. The vehicle needed a repair and the part was already ordered. He received the part and called us immediately to bring the car in for it to be installed. He was great on follow up and a valuable employee! More

by macdondressage Verified Customer Verified Customer

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Mr. Gonzalez was our finance person and it was not a good experience. We walked away with no extended warranty on our 2023 Outback buyout. It was not really explained and broken down and/or negotiated in any experience. We walked away with no extended warranty on our 2023 Outback buyout. It was not really explained and broken down and/or negotiated in any way or fashion. More

by riddick862 Verified Customer Verified Customer

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