Joshua Jones | Page 45

Glad I made the drive to Heritage Working with Mei Kei was a very pleasant car buying experience. She had the car I was interested in ready for my test drive when I arrived. The onl Working with Mei Kei was a very pleasant car buying experience. She had the car I was interested in ready for my test drive when I arrived. The only negative experience, was being there for 4 hours for a cash purchase. Not sure why it took so long as there was no financing necessary. That being said, I would definitely point anyone I know who is interested in purchasing a new Subaru in Mei Kei's direction. More

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Wonderful! Mei Kei Hong could not have been more helpful to me during this process. Clearly going out of her way for me. Outstanding business person! Mei Kei Hong could not have been more helpful to me during this process. Clearly going out of her way for me. Outstanding business person! More

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Good service Good service. Forth Subaru purchase to our family. Now waiting for call from Technology Specialist to schedule appointment for discuss our questions Good service. Forth Subaru purchase to our family. Now waiting for call from Technology Specialist to schedule appointment for discuss our questions about some technology. More

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Honest, knowledgeable and understanding Jon was very knowledgeable of the product he's selling, very professional and customer friendly. Josh was very down to earth and did a great job exp Jon was very knowledgeable of the product he's selling, very professional and customer friendly. Josh was very down to earth and did a great job explaining the finance part so I could understand easily. More

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Best experience! Jon was extremely helpful when I went to purchase my 2018 Subaru Crosstrek. At other dealerships I received absolutely terrible customer service, but Jon was extremely helpful when I went to purchase my 2018 Subaru Crosstrek. At other dealerships I received absolutely terrible customer service, but not here! I told Jon what I was looking for and when I would be able to come get it and how much I was willing to pay and he worked with me to make it happen. In the end, we needed some paperwork from my house an hour away from the dealership to make the deal go through, and Jon drove me an hour back home just to pick them up. Overall, my experience was excellent, and Jon went above and beyond, and Josh was very down to earth and helpful while I was signing all of my paperwork as well! More

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Overall very good experience Jon Waugh made the entire car buying experience very pleasant. He was very thorough from the first phone call to the moment we left the lot in a brand Jon Waugh made the entire car buying experience very pleasant. He was very thorough from the first phone call to the moment we left the lot in a brand new Car! More

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Excellent experience Sales personnel listened to my preference in vehicle requirements. Found the perfect vehicle. Took for test drive and answered all my questions. Frien Sales personnel listened to my preference in vehicle requirements. Found the perfect vehicle. Took for test drive and answered all my questions. Friendly and knowledgeable. Overall great experience. More

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Excellent sales person, and very good stock of vehicles Konstantine was very knowledgable and low pressure. With their excellent Subaru stock he was able to show me three Crosstrek vehicles were very close Konstantine was very knowledgable and low pressure. With their excellent Subaru stock he was able to show me three Crosstrek vehicles were very close to trim and options I was looking for. Got just the color and options I wanted and we worked out a very good deal. Much better experience than some I've had in the past. Oh yes, Josh in finance was also very efficient and helpful. Heading south to warm Florida with my new car. Give them a try! More

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Buy Your new Subaru from Bill Harris! I had an amazing experience working with the team at Heritage Subaru in Owings Mills. From the first moment William (Bill) Harris took care of me. Ans I had an amazing experience working with the team at Heritage Subaru in Owings Mills. From the first moment William (Bill) Harris took care of me. Answering every question and making sure all my needs and concerns were addressed to my satisfaction before, during, and after the car buying process. At every opportunity going beyond expectation, making the entire experience easy and a joy. He was an amazing liaison between me and entire staff from the hand off to the finance manager, Josh Jones (Again, Amazing), to Jason Vanish who was phenomenal at taking care of me while getting my remote start installed, and even your wonderful Technology Specialist Ariella Brant, who did a great job showing me the little things I would have never known about my car and even promised to follow up with me regarding a question I asked that was a little outside her realm. That's the kinds of things I really appreciate. When someone says "I don't know, but I'll find out for you" that's someone who takes ownership of an issue and I really respect that. Bill did the same thing for me regarding my Android Auto (a feature I had been waiting two years to be released). He found a resolution to my connection problem and stopped by to see me to share the solution on his way into work. You don't get that kind of service from other places. For that reason, even though I have two other Subaru dealerships closer to me, I will be driving the extra 20 mins (in my sexy new 2018 Legacy) to see Bill and the team at Heritage Subaru for all my future service and car buying needs! Thanks again! More

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Awesome Experience! Jon was extremely helpful and knowledgeable. He took his time to ensure all our questions were answered and presented all the options that made sense Jon was extremely helpful and knowledgeable. He took his time to ensure all our questions were answered and presented all the options that made sense for us based on what we told him we needed for our family. They care about their customer and it shows in the experience they provide. More

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