Joshua Nielson-Willis

Horrendous experience, I purchased a 2023 Ford Maverick from Windward Ford after being assured the vehicle had been inspected and was ready for sale. Before delivery, a major leak was discovered that shoul from Windward Ford after being assured the vehicle had been inspected and was ready for sale. Before delivery, a major leak was discovered that should have been identified during any legitimate inspection. After the dealership kept the vehicle for repairs and represented that the issue had been resolved, the truck became inoperable after only six days of use and had to be towed. A second Ford dealership has since identified additional concerns, including evidence of poor workmanship and missing components. I am now facing further diagnostic costs on a vehicle that was sold as inspected and roadworthy. Throughout this process, Windward Ford has failed to provide clear answers regarding the condition of the vehicle at the time of sale and has focused more on attacking me personally than addressing the serious issues with the truck.. I’ve been out thousands of dollars and no working vehicle and raking with emails calls as they have never taken accountability. They are dishonest and never never purchase a vehicle here. I’m horrified by how I was treated and records show they never properly inspected the vehicle were dishonest and did very poor work (parts of the car are actually missing) and they lied to me the whole way thru More

by kitkat.mx Verified Customer Verified Customer

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Joshua Nielson Willis was the person we worked with and he was excellent! BUT with Winward Ford, the vehicle was not cleaned (inside), and the fenders were not replaced to be street legal and the license p he was excellent! BUT with Winward Ford, the vehicle was not cleaned (inside), and the fenders were not replaced to be street legal and the license plate was not placed legally so we could not get a safety check. We did not personally work with Cody. More

by tobyjake17 Verified Customer Verified Customer

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⭐️⭐️⭐️⭐️⭐️ We had an absolutely amazing experience with Windward Ford! From start to finish, the entire process of purchasing our Ford Transit was smooth, professional, and stress-free. The team went abov Windward Ford! From start to finish, the entire process of purchasing our Ford Transit was smooth, professional, and stress-free. The team went above and beyond to make sure we got exactly what we needed. They were honest, knowledgeable, and never pushy—just truly helpful every step of the way. You can tell they really care about their customers and take pride in what they do. They took the time to answer all our questions, worked with us on the details, and made sure everything was handled properly. The level of service we received was top-notch and made us feel confident in our purchase. If you’re looking for a dealership you can trust in Hawaii, we highly recommend Windward Ford. We’re extremely happy with our Ford Transit and grateful for such a great buying experience! Mahalo to the whole team—we’ll definitely be back in the future! 🤙 More

by info@hawaiisurfingacademy.com Verified Customer Verified Customer

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My experience was wonderful. Everything went very smoothly from beginning until end. I particularly enjoyed doing everything over the Internet signing all the documents and not h Everything went very smoothly from beginning until end. I particularly enjoyed doing everything over the Internet signing all the documents and not having to go in to do that. More

by davidburke75116 Verified Customer Verified Customer

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I have had MULTIPLE issues with the service department at Windward Ford. Once my free services are over I do not plan on using them again. They have lied, were deceitful and lack professionalism and transp Windward Ford. Once my free services are over I do not plan on using them again. They have lied, were deceitful and lack professionalism and transparency. More

by KEASMITH20 Verified Customer Verified Customer

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I live on a different island and made my inquiry online. Joshua Nielson-Willis responded right away. He put me at ease with the remote process of buying a car sight unseen. Through out the process, he wa Joshua Nielson-Willis responded right away. He put me at ease with the remote process of buying a car sight unseen. Through out the process, he was alway courteous and forthcoming when answering my questions and did so promptly. As for my remote purchasing experience with the dealership, I am deducting a star for the confusing multiple email addresses and business names they used to send me documents to sign and their confusion on which county to register my new car. I am also deducting another star for the mandatory window etching fee imposed from the get-go. More

by itsili Verified Customer Verified Customer

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I had the pleasure of working with Joshua Willis on the sales side. He was very easy to work with and got me through the process easily and quickly.. He had everything ready for me, and I was in and out fa sales side. He was very easy to work with and got me through the process easily and quickly.. He had everything ready for me, and I was in and out faster than I expected. Kenneth was very professional when walking me through the financing and document execution. I appreciate for making my buying process quick and easy. If you're in the market for a new vehicle, I highly encourage you to visit Windward Ford, Kailua and ask for Joshua Nielson-Willis. You won't be disappointed! More

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Working only with Austin and not 10 other people was great. He understood my needs and wants and was able to get me what I was looking for. great. He understood my needs and wants and was able to get me what I was looking for. More

by nttennis1 Verified Customer Verified Customer

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Very Knowledgeable, they answered all my questions and explained it in a way I'd understand. Very kind, I felt welcome as if I was family. explained it in a way I'd understand. Very kind, I felt welcome as if I was family. More

by SHANDLER1337 Verified Customer Verified Customer

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This is my first truck purchase. With the evolving difficulties of getting a Truck that could fit in my small Garage the only option I had was to obtain a Ford Maverick. All other With the evolving difficulties of getting a Truck that could fit in my small Garage the only option I had was to obtain a Ford Maverick. All other Trucks were, Too Wide, Too Long or Too Bulky. The other Models I have researched were from Nissan, Jeep, Honda, Dodge & Chevrolet. I wanted a truck that I can reach over into the bed without much difficulty. I wanted a truck that is easy to manage and maneuver, also the vehicle has to be fuel efficient, purchasing the Maverick is the best option. I was surprised that Mr. Pedro had reached out to me earlier in the year while doing my research on all the truck models on the island. He was the only one that called me, with an offer, unfortunately I wasn't ready. Fast forward to October 2024 when I was agreeing to my better half on getting a truck soon. I reached out to Mr. Pedro & he forwarded my query to Joshua, meeting him for the first time, the experience was comforting and supportive, I had my options set in my mind, Spray in bed liner, tow package, rear window, also in BLUE, knowingly with rising gas prices this had to be a HYBRID, those electric plug-in vehicles isn't a reliable option. What he had available was rewarding. He helped me to feel satisfied in my purchase. I'm not a person that wants to haggle about price, all because everyone has bills to pay, mouths to feed & nothing in this world is free. Windward Ford helped me to feel comfortable in this Chaotic World More

by johnnuel Verified Customer Verified Customer

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