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Josie Garcia
Josie Garcia at Lexus of Arlington

Josie Garcia | Page 9

Service Advisor

Lexus of Arlington

1510 W Dundee Rd
Arlington Heights, IL 60004

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4.6
271 Reviews
4.6

271 Reviews

Write a Review

271 Reviews of Josie Garcia

November 15, 2022

Dealership Rating
Employee Rating

Excellent service advisors and professional mechanics. Great waiting area with good selection of food and beverages More

by Spider
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edwin Thalhammer, Eddie Garcia

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Nov 15, 2022

Lexus of Arlington responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lexus of Arlington.

November 13, 2022

Dealership Rating
Employee Rating

Very polite professional people and very helpful for any question l liked doing business with them More

by Jaro13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marcin Wierzba

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Nov 14, 2022

Lexus of Arlington responded

Thank you so much for your excellent review! We are so glad that Josie had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lexus of Arlington to be a positive one. Please don't hesitate to reach out if you need anything else.

November 12, 2022

Dealership Rating
Employee Rating

I’ve been a customer of Lexus of Arlington since 2002 and their service dept has always been exceptional. I’ve used their service dept for all my vehicles. They treat you with respect and explain the work ne More

by LongtimeLexusOwner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Prondzinski, Lori Devega

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Nov 13, 2022

Lexus of Arlington responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lexus of Arlington, we look forward to having you as one of our valued customers for many more years to come!

November 09, 2022

Dealership Rating
Employee Rating

Great service as always. Completed on time as promised. Terrific waiting are with beverages and TVs More

by RJLIGOCKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 09, 2022

Lexus of Arlington responded

Thank you for choosing Lexus of Arlington. Your feedback and rating mean a lot to us. We're glad Josie was able to help, and we hope to see you again!

November 03, 2022

Dealership Rating
Employee Rating

Very caring personnel and fast service. Also lots of goodies to make your wait more enjoyable. More

by staarduster
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Thomas Prondzinski, Haresh Trivedi, Lori Devega, Edwin Thalhammer, Julianna Uriostequi, Eddie Garcia , Tony Coyoc, Chris Figler

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Nov 07, 2022

Lexus of Arlington responded

Thanks for sharing about your experience with Lexus of Arlington. We appreciate your business and hope to see you again soon!

November 03, 2022

Dealership Rating
Employee Rating

Marcin runs a great dealership as well as the rest of the team in service as well as the showroom. More

by steven
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Thomas Prondzinski, Marcin Ajdukiewicz, Lori Devega

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Nov 03, 2022

steven responded

Dealership is run extremely well

Nov 03, 2022

steven responded

Great dealership!

Nov 20, 2022

steven responded

The Best

November 02, 2022

Dealership Rating
Employee Rating

Within minutes of my arrival, Jose was there to check me in for service. Kept me informed as to service being done. Very happy More

by joanmiller1617
Recommend Dealer
Yes
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Nov 03, 2022

Lexus of Arlington responded

Joan, Thanks for sharing about your experience with Lexus of Arlington. Jose and our team appreciate your business and hope to see you again soon!

October 23, 2022

Dealership Rating
Employee Rating

The issue with transmission was not resolved. Called the rep last week - never received a call back. More

by Mazda5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
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Oct 27, 2022

Lexus of Arlington responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

Oct 27, 2022

Mazda5 responded

I did reach out to Lexus customer service and unfortunately Lexus is unwilling to resolve my issue. It is a shame but I think Lexus lost their way and my case is well documented. Lexus and my dealer know that the issue was not resolved however I was told today there is nothing they can do about it. Gene

Oct 27, 2022

Lexus of Arlington responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

October 23, 2022

Dealership Rating
Employee Rating

Always great service. In and out very smooth. Jose is a great service representative. No more words. More

by Tmiller727
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Oct 24, 2022

Lexus of Arlington responded

Thank you for your very kind review. Josie and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lexus of Arlington.

October 20, 2022

Dealership Rating
Employee Rating

Great service, friendly staff and very accommodating . The repair was fast and service desk was quick to help. More

by TONYBENASSI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Report | Print
Oct 20, 2022

Lexus of Arlington responded

Tony, Thanks for sharing about your experience with Lexus of Arlington. Josie and our team appreciate your business and hope to see you again soon!

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