- Angela Castillo
Josue Carrillo was outstanding!!!! he was super helpful, awesome awesome dealership!!! thank you all again for the wonderful service!!!! we are loving our new ford raptor!!!!
"Great guy !! "
Josue Carrillo is exceptional and he is a competent sales professional. He knew what I was looking for from the start, he pulled it up the vehicle , worked out a great deal and best of all build great rapport enough to earn my trust and earn my business. I RECOMMEND him for anyone who is looking for a bilingual salesperson, he will not waste your time.
THANKS JOSUE CARRILLO
Definitely worth the drive! I drove 350 miles to pickup my new truck. The process was fast and easy. The salesman and everyone I interacted with were very friendly. Plus they helped me get the best deal possible!
We were treated with excellent customer service. Listened to our requests and met our needs. Josue was very informative and went the extra mile to satisfy us.
We came in with a specific mission in mind. Tony and Josue did everything in their power to make that happen for us. We will definitely buy here again.
"Bad Experience, Would Give No Star If Possible"
First, they claim that the truck that was still listed on their website was sold. Ok, that happens but wouldn't you know that when a customer comes to the car lot a requests to see that specific truck.
That was only a very minor issue. The salesman said he had another truck close to it and that it was $40,000. Cheaper than the one listed on their website. Ok so far so good. Test drive went fine. We told the salesman what we wanted to spend and if he couldn't meet our terms then no problem. He said shouldn't be a problem. We didn't want to waste his or our time. Just be upfront and honest. Well, we got nothing but dishonesty. They manipulated the numbers and gave us an unrealistic payment. I noticed that the price of the truck he quoted went from $40,000 to $51,000. Asked as to why he stated that they had to take away incentives to get me a better interest rate. 3.39 % isn't an awesome interest rate. 0% or 1.9% is awesome. We got frustrated and left.
It's all good though, I went to Five Star Ford NRH and got the same exact truck with better terms than I had asked from the salesman at Grand Prairie Ford.
SAve yourself a lot of time and headaches and go somewhere else. Try Five Star Ford NRH, they know how to treat customers.