As a loyal South Florida Lexus customer for over three
decades, I've consistently enjoyed excellent service from their service departments. However, since moving to the area within the past year, my recen
decades, I've consistently enjoyed excellent service from their service departments. However, since moving to the area within the past year, my recent visit to Treasure Coast Lexus didn't meet expectations. While Linda?, who handles phone inquiries, was courteous, my interaction with the service advisor fell short. Despite assurances of timely scheduling, I had to follow up over a week later. Despite dropping off my car on a Friday with hopes of completion by Monday, I received a delay notification on Tuesday, citing dashboard complexities. Despite requesting no courtesy wash, my car was washed, compromising its ceramic layer. Additionally, upon driving home, I discovered the radio antenna wire wasn't plugged in, necessitating an immediate return to the dealership. Despite the pleasant facility ambiance, this initial experience was disappointing, particularly due to the repeated false assurances.
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by Porque23
Verified Customer
Verified Customer
Service Price Transparency
Mar 18, 2024 -
Treasure Coast Lexus responded
I'm very sorry to read about your recent experience. The issues you've mentioned are not reflective of the service standards we aim to uphold, and it's disappointing that you've been left feeling this way, especially as a long-time Lexus customer. We'd like the opportunity to make things right - please reach out so that we can discuss this further and address any outstanding concerns. Thank you, Michael Hoye - Service Manager - 772-460-0000 Ext 2400
Everyone was warm and welcoming.
The people were all very friendly and professional. Would definitely recommend your dealership.
The people were all very friendly and professional. Would definitely recommend your dealership.
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by apaccione57
Verified Customer
Verified Customer
Service Price Transparency
Mar 18, 2024 -
Treasure Coast Lexus responded
Thanks for the recommendation! We're glad to know you felt welcomed at Treasure Coast Lexus. Our team appreciates your kind words and we hope to see you again soon!
Lexus service was professional and polite.
Organized. Registered my car, told me what was to be done and when it would be ready
Organized. Registered my car, told me what was to be done and when it would be ready
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by cjteach58
Verified Customer
Verified Customer
Service Price Transparency
Mar 15, 2024 -
Treasure Coast Lexus responded
We're glad to know you had a positive experience with our service team at Treasure Coast Lexus. We strive for professionalism and efficiency in all we do. Thanks for the review!
I am totally satisfied with the results, as always.
Thank you very much. Happy Sunday.
Thank you very much. Happy Sunday.
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by sallyfbatz
Verified Customer
Verified Customer
Service Price Transparency
Mar 11, 2024 -
Treasure Coast Lexus responded
All of us at Treasure Coast Lexus are happy to see this wonderful feedback! Thank you!
Great service and good communication.
Resolved warranty issue and was very helpful with a loaner. Very positive experience
Resolved warranty issue and was very helpful with a loaner. Very positive experience
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by STRIPER106
Verified Customer
Verified Customer
Mar 11, 2024 -
Treasure Coast Lexus responded
We're glad to know you had a positive experience and found our service helpful at Treasure Coast Lexus. We aim for good communication and are happy we could assist with your warranty issue!
Great service department.
Sales suffers from managements desire to play price games with long time customers. Sales professionals are great but management lost a sale to m
Sales suffers from managements desire to play price games with long time customers. Sales professionals are great but management lost a sale to me when they wanted $10,000 for the exact same car I was able to buy at another dealer. Then they reduced the price and sold it to someone else. Hmm.
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by CHUCK82
Verified Customer
Verified Customer
Service Price Transparency
Mar 04, 2024 -
Treasure Coast Lexus responded
We appreciate your feedback and are glad to know our service department met your expectations. However, I am sorry to learn about the pricing issue you experienced with sales, we always aim for transparency in all transactions at Treasure Coast Lexus. Your comments will be shared with management as part of our ongoing efforts to improve customer satisfaction. Thank you again, Tina Klein - General Sales Manager - tklein@treasurecoastlexus.com
Easy to schedule appointments.
The valet service works smoothly. No other comments. Something is wrong. I have more than 15 words.
The valet service works smoothly. No other comments. Something is wrong. I have more than 15 words.
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by SRBAYMAN
Verified Customer
Verified Customer
Service Price Transparency
Feb 29, 2024 -
Treasure Coast Lexus responded
We're glad to know you found our scheduling and valet service at Treasure Coast Lexus smooth. Thanks for the feedback!
Great dealership with fast efficient service and wonderf
concierge valet a pleasure to work with
concierge valet a pleasure to work with
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by craig84
Verified Customer
Verified Customer
Service Price Transparency
Feb 26, 2024 -
Treasure Coast Lexus responded
Craig, we're thrilled to hear you've appreciated our concierge valet and prompt service at Treasure Coast Lexus! Thanks for taking a moment to leave this review.
Timely, efficient and knowledgeable.
Thank you for your great salesman Randy as well. see you next time.
Thank you for your great salesman Randy as well. see you next time.
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by cynthia.u.marsh
Verified Customer
Verified Customer
Feb 26, 2024 -
Treasure Coast Lexus responded
We're glad to know you had a timely and efficient experience with Randy at Treasure Coast Lexus! We appreciate your kind words, see you next time.
Please delete this part of the survey…redundant and a
waste of time for your customers
waste of time for your customers
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by JFE32963
Verified Customer
Verified Customer
Service Price Transparency
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