Juan Maldonado | Page 8

Out of 48 years of purchasing new vehicles this was the worst experience my wife and I ever experienced. We purchased this vehicle remotely from home, understanding this was tough since we were unable to worst experience my wife and I ever experienced. We purchased this vehicle remotely from home, understanding this was tough since we were unable to travel due to health issues. The salesperson was quick in wanting our 2021 Toyota Tundra Limited with very low mileage. Offered several thousand under Carmax's offer. Claimed they don't mark-up vehicles and claimed they offered the discounted benefit to their customers. First hint honesty was lacking since their preowned vehicles didn't reflect that line of BS. When we opted to use Carmax his tone drastically changed. I had asked several times that both the salesperson and finance manager address my wife since she handles all the bills in our household. She never felt so discriminated against in her entire life. Majority of the time they would ignore her or not copy her on texts, emails, or placing calls. Then when it came to obtaining a small amount of financing the salesperson was very disappointed we would not use their local credit union for double the percentage rate then our credit union we were members of for 30 years. Thankfully they did accept a 500 dollar deposit so we felt relatively safe the vehicle wouldn't be sold out from under us. Then the next round of attitude we were faced with was those extra options we chose not to enroll in. The salesperson became quite irate when I opted out of the lifetime oil offer, especially since I had to use a Lithia service location. I have even a larger list of complaints associated with this purchase. The bright spot was we got the vehicle we wanted, and it was delivered by an employee (Ted) from the dealership that had a wonderful customer service attitude. More

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Our salesperson Vannessa Baumgart was a joy to work with and in no way pushy or aggressive. She listened to my needs and was very patient and knowledgeable about the vehicle I bought. The dealer was very wi and in no way pushy or aggressive. She listened to my needs and was very patient and knowledgeable about the vehicle I bought. The dealer was very willing to work with me and were able to get me financed even with my challenging credit. Im very satisfied with my experience and plan to return in the future! More

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Excellent customer service! Came into service my 2021 Tundra, saw the car I wanted, answered all question and took a test drive. Had me out the door with my new Corolla SE hatc Came into service my 2021 Tundra, saw the car I wanted, answered all question and took a test drive. Had me out the door with my new Corolla SE hatchback by the time my service was done on my Tundra! More

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The atmosphere was relaxing, Earl Baca was very forthcoming and friendly. All questions we had were answered truthfully and Earl was simply amazing. I usually suffer high anxiety in a dealership, m forthcoming and friendly. All questions we had were answered truthfully and Earl was simply amazing. I usually suffer high anxiety in a dealership, my experience at Klamath Falls Toyota can't compare however. Both my parents and I will think of this dealership first the next time we need a vehicle. It was worth the 2 hour drive %100. More

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Chris, Levi, and Juan did an outstanding job on our purchase of a 2022 Rav-4! Great communication, awesome job of explaining finance, features of new car. purchase of a 2022 Rav-4! Great communication, awesome job of explaining finance, features of new car. More

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We’re very professional and did what they said they would do. Very happy with them Also they filled the tank with gas which was great on a snowy night do. Very happy with them Also they filled the tank with gas which was great on a snowy night More

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They are friendly and truly care. There was no judgment on our credit. I have never had such a wonderful experience buying a vehicle. The staff was amazing. Lithia Toyota you have customers for life! Thank on our credit. I have never had such a wonderful experience buying a vehicle. The staff was amazing. Lithia Toyota you have customers for life! Thank you for being so amazing to us! More

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Clean, smart, honest. Straight forward, no b.s. dealership. An example that ALL other dealerships should adopt and follow. dealership. An example that ALL other dealerships should adopt and follow. More

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