Juan Orozco | Page 30

Very welcoming staff Always very welcoming staff and great service. Make sure customer understands what the services are and why they are needed. Recommend this place to e Always very welcoming staff and great service. Make sure customer understands what the services are and why they are needed. Recommend this place to everyone More

by jasmartinez814 Verified Customer Verified Customer

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Service on Comapny vehicle Worked with Juan and he was very professional and the service was done before the estimated time. We bring all our company vehicles in and it is wonde Worked with Juan and he was very professional and the service was done before the estimated time. We bring all our company vehicles in and it is wonderful to have such great service. More

by sarah_l_garrett Verified Customer Verified Customer

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Poor Poor Poor Even though my appointed was scheduled 3 weeks in advance, they did not have the parts. A 2 hour appointment took 4 days. I was not given the option Even though my appointed was scheduled 3 weeks in advance, they did not have the parts. A 2 hour appointment took 4 days. I was not given the option of a loaner, nor was I given the option of getting my vehicle back, and rescheduling. They don't care about customers. More

by MDCOUGFAN Verified Customer Verified Customer

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Friendly staff We really enjoy the experience going to corwin ford even if it’s just an oil change. Quality work friendly staff, and nice clean waiting rooms We really enjoy the experience going to corwin ford even if it’s just an oil change. Quality work friendly staff, and nice clean waiting rooms More

by ccanario21 Verified Customer Verified Customer

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Takes too long . It’s been two weeks for an oil change and another minor check and they still haven’t returned it back to me. . It’s been two weeks for an oil change and another minor check and they still haven’t returned it back to me. More

by Alex Apiary Verified Customer Verified Customer

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Satisfaction They did a good job on repairs. They kept me well informed during the process. It was expensive but I have no reason to think it wasn’t in line with o They did a good job on repairs. They kept me well informed during the process. It was expensive but I have no reason to think it wasn’t in line with other dealerships. They completed recall work that I had not been previously aware of. With some insistence on my part they did pay for a rental car when a loner was not available. More

by gravelroundsgourmet Verified Customer Verified Customer

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Warranty Repair Busy location, made an appointment for 7:30 am vehicle didn't get taken in for repair until 50 minutes later knowing I was waiting. Was told loaner ve Busy location, made an appointment for 7:30 am vehicle didn't get taken in for repair until 50 minutes later knowing I was waiting. Was told loaner vehicles were available in a first come first serve and was told that morning none were available. Went in for a warranty repair and a leaky washer fluid reservoir which was one of the reasons I drove 45 minutes to get the repairs done. And was told had to order parts knowing that was the reson I was going in to begin with. More

by FRANK.1116 Verified Customer Verified Customer

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Fast.efficent.friendly The personalize service is impeccable at Corwin Ford. The work area is clean and you can see the technicians working on your vehicle as they move alon The personalize service is impeccable at Corwin Ford. The work area is clean and you can see the technicians working on your vehicle as they move along. They keep me up-to-date on what I need to know about my car and schedule things appropriately. The billing is fairly transparent so I can see exactly what they build for as well as know what's coming up as far as maintenance goes. I don't feel like they're trying to sell me something all the time that makes me feel good. It does also help that they are very friendly as a group and they work well with each Other. I have confidence in Corwin Ford. More

by marlena1982 Verified Customer Verified Customer

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F150 visit #1 I was encouraged to bring my vehicle in the night before, for the department's convenience. I did so, so that I could get it back quickly. I didn't I was encouraged to bring my vehicle in the night before, for the department's convenience. I did so, so that I could get it back quickly. I didn't get a call by 1 PM, so I called to inquire, and was told I would get a call back after status was determined. After 1.5 hours, I called back and was told it would ready in 45 minutes. I arrived 1 hour later and waited 1 hour to get my vehicle. 2 days later my change oil notification was on my screen. Oil change was one of the services performed. More

by ROBERT.C.GREEN1 Verified Customer Verified Customer

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8 Hours for a 30 minute test drive, $75 charge for no servic Awful experience. Dropped off Ford Escape at 8 a.m. for just a check of what was vibrating underneath. Around 11 I tried to call in and check on statu Awful experience. Dropped off Ford Escape at 8 a.m. for just a check of what was vibrating underneath. Around 11 I tried to call in and check on status - but spent two hours on the phone just getting bounced around trying to find someone who knew anything. Around 3 they finally called me back asking me to come in - all they had done at that point was take it on a 15 minute test drive. We went again, I pointed it out, and they said they couldn't do anything about it. Finally got my car and a $75 bill (for the half hour, plus a 10% fee that they said they add to everyones bill to clean rags) around 4. Horrible efficiency and customer service. When I asked why it took 2 to 3 hours to get someone on the phone they told me that was just the way it is there. More

by DRC12592 Verified Customer Verified Customer

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