Juan Vazquez
Juan Vazquez at Oak Lawn Toyota

Juan Vazquez | Page 4

Service Manager

Oak Lawn Toyota

4320 W 95th St
Oak Lawn, IL 60453

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4.5
365 Reviews

Languages Spoken

Spanish Spanish

4.5

365 Reviews

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365 Reviews of Juan Vazquez

August 04, 2023

Dealership Rating
Employee Rating

Juan was helpful and friendly. Great service and willingness to answer questions the best he could More

by Ravelo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dominik Gibek , Liz Chavez, Edwin Cotto

Aug 05, 2023

Oak Lawn Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Oak Lawn Toyota, we look forward to having you as one of our valued customers for many more years to come! Juan Vazquez, Service Manager

August 01, 2023

Dealership Rating
Employee Rating

Ron performed an oil change and did fine but I requested another issue to look into and instead of thoroughly investigating the possible causes he just assumed it was an electrical issue when it was a fuse. More

by Breclaw
Recommend Dealer
No

Other Employees Tagged: Ron Tucker, Rick Miller

Aug 01, 2023

Oak Lawn Toyota responded

Thank you so much for taking the time to provide feedback from your visit to our service department. I'm really sorry you had a bad experience. We truly appreciate your comments. We are trying to look-up your repair order, but don't have your name. Would you be able to provide us with your information so we can help rectify the situation? I would really appreciate your help. Thanks so much for any additional information and again, we're truly sorry you didn't have a good experience with us. Sincerely, Juan Vazquez, Service Manager

July 30, 2023

Dealership Rating
Employee Rating

I always get great customer service at Oak Lawn Toyota. Everyone is courteous and I never have to wait long. More

by BILLRUNSKI
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carlos Osuch

Jul 31, 2023

Oak Lawn Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Juan Vazquez, Service Manager

July 29, 2023

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As always, Oak Lawn Toyota Service Team ensures that the customer is satisfied with the quality of work completed on our Toyotas- keeping our vehicles safe and reliable. More

by FASCOTTX4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 31, 2023

Oak Lawn Toyota responded

Thanks for sharing about your experience with Oak Lawn Toyota. We appreciate your business and hope to see you again soon! Juan Vazquez, Service Manager

June 29, 2023

Dealership Rating
Employee Rating

Went there for oil change but they didn't have the correct oil for my 2000 4Runner. I talked to the service manager and he said he could use the oil over the counter from the parts department to servi More

by anthony.hall51
Service Price Transparency
Recommend Dealer
No
Jul 03, 2023

Oak Lawn Toyota responded

Anthony, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. We will be reaching out to you today to further discuss your visit and the extra charge on your bill. Thank you for your patience and understanding! Juan Vazquez, Service Manager

Jul 03, 2023

Oak Lawn Toyota responded

Anthony, Juan is going to reach out to you today to further discuss your negative experience and take a look at the extra charge on your bill. We truly appreciate your feedback and will use this to help improve our customer service experience. Please let me know if you don't hear from Juan today and I will personally call you to figure out what's going on! Thanks again for your patience and understanding! Victoria Hampton, Customer Service Manager

June 18, 2023

Dealership Rating
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Bought my car here 23 years ago. Only place I take it for Service. Bill Spee was highly recommended to me, and I was not disappointed! Friendly, informative staff, know how to More

by Patricia Schikora
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Spee, Keith Stadler , Frank Nash, Joe ?

Jun 19, 2023

Oak Lawn Toyota responded

Thank you so much for your excellent review, Patricia! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Oak Lawn Toyota to be a positive one. Please don't hesitate to reach out if you need anything else. Juan Vazquez, Service Manager

June 12, 2023

Dealership Rating
Employee Rating

I’ve been dealing with Joe Casselo my last three times at OLT. He’s very courteous and gets me on the road as soon as possible. A+ rating for him and OLT More

by wcolosimo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joseph Cassello , Frank Nash

Jun 13, 2023

Oak Lawn Toyota responded

Thank you for your review and kind words for Joe! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Oak Lawn Toyota. Juan Vazquez, Service Manager

June 07, 2023

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Employee Rating

They provided quick and efficient service. They were very polite and did a good job on my car. More

by jwebb.rodney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 07, 2023

Oak Lawn Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Juan Vazquez, Service Manager

May 26, 2023

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Employee Rating

I’ve been going to this Toyota dealer since I purchased my first RAVE4 in 2008. I had all service on that vehicle done there even after the warranty was up. On May 15th 2023 I returned to buy another RAV4. More

by twilightgirl692
Service Price Transparency
Workmanship
Recommend Dealer
Yes
May 26, 2023

Oak Lawn Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Oak Lawn Toyota. Juan Vazquez, Service Manager

May 24, 2023

Dealership Rating
Employee Rating

Best service I got every the best people ask for job the best guy thx toyota More

by Nabeelsaleh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 24, 2023

Oak Lawn Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Oak Lawn Toyota. Juan Vazquez, Service Manager

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