Julia Duensing
Julia Duensing at Gordie Boucher Ford of Kenosha

Julia Duensing

Service Advisor

Gordie Boucher Ford of Kenosha

7820 120th Ave
Kenosha, WI 53142

Contact Me
4.6
9 Reviews
4.6

9 Reviews

Write a Review

9 Reviews of Julia Duensing

September 26, 2025

Dealership Rating
Employee Rating

Quick service and very friendly staff. I bring all my cars here, Ford and even non Ford vehicles More

by Way2bJB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 30, 2025

Gordie Boucher Ford of Kenosha responded

Thank you for your kind words! We’re so glad to hear you enjoy our quick service and friendly staff, and we truly appreciate that you trust us with all your vehicles—Ford and non-Ford alike. At Gordie Boucher Ford of Kenosha, our goal is to deliver dependable care no matter what you drive. We look forward to serving you again! Sal Pappalardo General Manager

September 20, 2025

Dealership Rating
Employee Rating

Very friendly service, walked my through the process and checked up while I was waiting. More

by snmcdec
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bradford Titone, Katie Eckman

Sep 22, 2025

Gordie Boucher Ford of Kenosha responded

Thank you for your feedback! We’re glad to hear our team provided friendly service, walked you through the process, and kept you updated while you waited. At Gordie Boucher Ford of Kenosha, clear communication and customer care are always top priorities. We appreciate your trust and look forward to serving you again! Sal Pappalardo General Manager

September 17, 2025

Dealership Rating
Employee Rating

The dealership is helpful, friendly, courteous. When there is a problem with your vehicle they try to find the cause. There phone system can be very flustrating. It gives you options but when you More

by oma
Service Communication
Recommend Dealer
No

Other Employees Tagged: Sam Alcazar

Sep 22, 2025

Gordie Boucher Ford of Kenosha responded

Thank you for sharing such detailed feedback. While we’re glad to hear you found our team helpful, friendly, and courteous, we sincerely apologize for the communication and phone system frustrations you experienced. We understand how important timely updates and clear communication are especially when your vehicle is in our care and it’s clear we fell short in keeping you informed throughout the process. Your comments regarding our phone system and communication will be shared directly with our management team so we can address these issues and improve both responsiveness and overall customer experience. At Gordie Boucher Ford of Kenosha, we’re committed to delivering not only quality vehicle service but also the level of support and communication our customers deserve. If there is anything we can do to turn this 2-star experience into a 5-star one, please don’t hesitate to reach out to me directly Sal Pappalardo, General Manager, at 262-697-0700. We truly value your business and hope to earn back your full confidence in the future. Sal Pappalardo General Manager

September 10, 2025

Dealership Rating
Employee Rating

Very professional and courteous. Beyond happy with everything. We had a recall on my vehicle. They came to my home and picked up on time. You can track your vehicle the whole trip. T More

by rbarranco31969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Euler

Sep 12, 2025

Gordie Boucher Ford of Kenosha responded

Thank you for your review! We’re thrilled to hear that you had such a positive experience with your recall service at Gordie Boucher Ford of Kenosha. From our on-time vehicle pick-up and delivery to the ability to track your vehicle in real time and receive video updates from the shop, we want every step of the process to be professional, transparent, and easy. We’re so glad our team delivered on those promises and that you’re beyond happy with the service. We appreciate your trust in us and look forward to providing the same high level of care on your future visits. Sal Pappalardo General Manager

September 09, 2025

Dealership Rating
Employee Rating

Very professional and courteous. Provided updates from beginning to end. Followed up after the service. More

by s.nardi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bradford Titone

Sep 12, 2025

Gordie Boucher Ford of Kenosha responded

Thank you for your feedback! We’re so glad to hear that you found our team at Gordie Boucher Ford of Kenosha to be professional and courteous. Providing updates from start to finish and following up after service are part of our commitment to keeping every customer informed and confident in their vehicle care. We appreciate your trust and look forward to serving you again with the same high level of customer service on future visits. Sal Pappalardo General Manager

August 29, 2025

Dealership Rating
Employee Rating

Checked the car for what I had described was the problem, found the problem, ordered the parts and now I'm just waiting for a phone call to schedule the appointment to be fixed More

by BLHOGAN27
Recommend Dealer
Yes

Other Employees Tagged: Julia Duensing

Sep 02, 2025

Gordie Boucher Ford of Kenosha responded

Thank you for your feedback! We’re glad our service team at Gordie Boucher Ford of Kenosha was able to quickly identify the issue you described, order the necessary parts, and keep the process moving forward. We understand how important clear communication and timely updates are, and we’ll be sure to contact you right away once the parts arrive so your repair can be completed. We appreciate your patience and look forward to getting your vehicle fixed and back on the road soon. Sal Pappalardo General Manager

August 29, 2025

Dealership Rating
Employee Rating

Oil was not cleaned up from pan and is leaking on my concrete drive for last two days rest of service went as planned and happy with as always. First time this has happened More

by teargass69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sam Alcazar

Sep 02, 2025

Gordie Boucher Ford of Kenosha responded

Thank you for your honest feedback. We’re glad to hear that most of your service went as planned and that you’ve consistently been happy with our work. That said, we sincerely apologize for the oil residue left behind after your recent service. The oil pan should have been cleaned properly, and we regret the inconvenience this caused with your driveway. At Gordie Boucher Ford of Kenosha, attention to detail and customer satisfaction are always our priorities. We would appreciate the opportunity to make this right and ensure it doesn’t happen again. Please reach out to our Belal Barakat or Karen Cooper @ 262-697-0700 so we can assist you directly. Sal Pappalardo General Manager Belal Barakat Service Manager 262-697-0700

August 22, 2025

Dealership Rating
Employee Rating

Simple, fast, and easy service! ! Katie was just the sweetest gal!! Definitely reccomend coming here More

by Julia Duensing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 23, 2025

Gordie Boucher Ford of Kenosha responded

Thank you, Julia, for your wonderful review! We’re so glad to hear your visit to Gordie Boucher Ford of Kenosha was simple, fast, and easy. It’s great to know that Katie made such a positive impression she truly is a valued part of our service team, and your kind words mean a lot. We appreciate your recommendation and look forward to welcoming you back for future service needs! Sal Pappalardo General Manager

August 20, 2025

Dealership Rating
Employee Rating

You guys are great! From start to finish. The valet was super. Julia was awesome! The mechanic terrific! Thanks for taking care of us. More

by RONEMERY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 21, 2025

Gordie Boucher Ford of Kenosha responded

Thank you so much for your wonderful feedback! We’re thrilled to hear that your experience at Gordie Boucher Ford of Kenosha was excellent from start to finish. Our valet team works hard to make service convenient, Julia is a true asset to our team, and our certified mechanics take pride in delivering top quality care. We’re grateful you chose us for your automotive needs and are glad we could provide a smooth, stress-free experience. We look forward to serving you again in the future! Sal Pappalardo General Manager

Dealership Inventory (329 Vehicles)

new 2025 Ford F-150 car, priced at $45,900
2025 Ford F-150
new
Oxford White exterior
Automatic
Four-wheel Drive
new 2025 Ford F-350 car, priced at $69,593
2025 Ford F-350
new
Oxford White exterior
Automatic
Four-wheel Drive
used 2024 GMC Sierra 2500 car, priced at $79,655
2024 GMC Sierra 2500
used
Summit White exterior
Automatic
Four-wheel Drive
new 2025 Ford F-350 car, priced at $82,060
2025 Ford F-350
new
Agate Black Metallic exterior
Automatic
Four-wheel Drive
used 2017 Ford Transit-350 car, priced at $21,560
2017 Ford Transit-350
used
Oxford White exterior
Automatic
Rear-wheel Drive
used 2023 Ford F-150 car, priced at $38,749
2023 Ford F-150
used
Agate Black Metallic exterior
Automatic
Four-wheel Drive