Julia Duensing

Gordie Boucher Ford of Kenosha responded

Thank you for sharing your experience! We’re glad to hear our team was friendly and helpful, and that you value our convenient Pick-Up & Delivery service. However, we sincerely apologize for the delay in completing your diagnostic and repair. At Gordie Boucher Ford of Kenosha, we always aim for efficient turnaround times, and your feedback helps us identify where we can improve. We truly appreciate your business and the opportunity to better serve you next time. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you, Karen, for your kind words and for choosing us for your vehicle detail! We’re thrilled to hear you had a great overall experience and that the detail came out beautifully. We appreciate your feedback regarding the window smears, and we’ll use it to ensure even closer attention to detail next time. At Gordie Boucher Ford of Kenosha, we’re committed to delivering the best possible service, and we look forward to welcoming you back! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for your kind words! We’re so glad to hear you enjoy our quick service and friendly staff, and we truly appreciate that you trust us with all your vehicles—Ford and non-Ford alike. At Gordie Boucher Ford of Kenosha, our goal is to deliver dependable care no matter what you drive. We look forward to serving you again! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for your feedback! We’re glad to hear our team provided friendly service, walked you through the process, and kept you updated while you waited. At Gordie Boucher Ford of Kenosha, clear communication and customer care are always top priorities. We appreciate your trust and look forward to serving you again! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for sharing such detailed feedback. While we’re glad to hear you found our team helpful, friendly, and courteous, we sincerely apologize for the communication and phone system frustrations you experienced. We understand how important timely updates and clear communication are especially when your vehicle is in our care and it’s clear we fell short in keeping you informed throughout the process. Your comments regarding our phone system and communication will be shared directly with our management team so we can address these issues and improve both responsiveness and overall customer experience. At Gordie Boucher Ford of Kenosha, we’re committed to delivering not only quality vehicle service but also the level of support and communication our customers deserve. If there is anything we can do to turn this 2-star experience into a 5-star one, please don’t hesitate to reach out to me directly Sal Pappalardo, General Manager, at 262-697-0700. We truly value your business and hope to earn back your full confidence in the future. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for your review! We’re thrilled to hear that you had such a positive experience with your recall service at Gordie Boucher Ford of Kenosha. From our on-time vehicle pick-up and delivery to the ability to track your vehicle in real time and receive video updates from the shop, we want every step of the process to be professional, transparent, and easy. We’re so glad our team delivered on those promises and that you’re beyond happy with the service. We appreciate your trust in us and look forward to providing the same high level of care on your future visits. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for your feedback! We’re so glad to hear that you found our team at Gordie Boucher Ford of Kenosha to be professional and courteous. Providing updates from start to finish and following up after service are part of our commitment to keeping every customer informed and confident in their vehicle care. We appreciate your trust and look forward to serving you again with the same high level of customer service on future visits. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for your feedback! We’re glad our service team at Gordie Boucher Ford of Kenosha was able to quickly identify the issue you described, order the necessary parts, and keep the process moving forward. We understand how important clear communication and timely updates are, and we’ll be sure to contact you right away once the parts arrive so your repair can be completed. We appreciate your patience and look forward to getting your vehicle fixed and back on the road soon. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for your honest feedback. We’re glad to hear that most of your service went as planned and that you’ve consistently been happy with our work. That said, we sincerely apologize for the oil residue left behind after your recent service. The oil pan should have been cleaned properly, and we regret the inconvenience this caused with your driveway. At Gordie Boucher Ford of Kenosha, attention to detail and customer satisfaction are always our priorities. We would appreciate the opportunity to make this right and ensure it doesn’t happen again. Please reach out to our Belal Barakat or Karen Cooper @ 262-697-0700 so we can assist you directly. Sal Pappalardo General Manager Belal Barakat Service Manager 262-697-0700

Gordie Boucher Ford of Kenosha responded

Thank you, Julia, for your wonderful review! We’re so glad to hear your visit to Gordie Boucher Ford of Kenosha was simple, fast, and easy. It’s great to know that Katie made such a positive impression she truly is a valued part of our service team, and your kind words mean a lot. We appreciate your recommendation and look forward to welcoming you back for future service needs! Sal Pappalardo General Manager