Julian Aguirre | Page 7

Customer Satisfaction is Great! Customer satisfaction is something we all want businesses to strive for but rarely receive. Many restaurants and small mom and pop shops live by maki Customer satisfaction is something we all want businesses to strive for but rarely receive. Many restaurants and small mom and pop shops live by making sure the customer is 100%+ satisfied. The reason simple: if we don’t like the service we receive, we will go someplace else. Car dealerships is one area where we seldom find businesses striving for perfection. Yes, some high end dealers do go and try to satisfy the customer. But when we visit a standard dealer, we are often met by a pushy sales rep trying to close a deal. Or we see an ad which seems too good to be true and when we dig a little further, find out that in order to get that deal, you must be born on the second Tuesday in October in an odd numbered year; get my drift – lol. However, one dealership which I recently visited went above and beyond expectations: Herb Chambers Kia of Burlington. Julian, Rich and Stu made my lease of a new Kia Optima an extremely pleasant experience. After finding out what I was looking for, they found and secured my car promising it would be there the next day. In the meantime, we did a majority of the paperwork electronically as to expedite the process once I arrived to pick it up. When I went to pick up my car, they were extremely friendly and filled me in as to where we were in the process. In and out quick. This is my new favorite dealer and am looking forward to dealing with them in the future. More

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Turned Sad Into Glad - Herb Chambers Kia is a Keeper! My daughter's car was totalled. She was more crushed than her car. The accident, the insurance work, and the loss of her car that she loved. Life was My daughter's car was totalled. She was more crushed than her car. The accident, the insurance work, and the loss of her car that she loved. Life was handing her lemons. Tom (and, really, the whole team) worked with us to make lemonade out of the situation. There's one car my daughter has wanted since Kia premiered it. From day one, she wanted the Niro in blue. It's always been out of range of the budget and in her mind was a "someday car." Well, these guys moved mountains and worked miracles. They found the exact car she was looking for almost 100 miles away but pledged to get it for my daughter. There were paperwork SNAFUs and it was fourth of July week and I'm sure other complications that I was spared the details on. Tom always maintained his composure and placed our relationship above everything else. He personally drove through fourth of July traffic to pickup the car for us. These are just a few examples of the dedication and professionalism this team demonstrates. Tom, Julian, Stu are all top notch professionals. My daughter has her dream car of dream cars because of these guys and all the team members at Herb Chambers Kia of Burlington. I look forward to being their customer for years to come. More

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Much needed improvement 3rd lease renewal....1st 2 experiences not so good...this time BIG improvement. Tom O'Donnell was the best person I have dealt with there yet. Total 3rd lease renewal....1st 2 experiences not so good...this time BIG improvement. Tom O'Donnell was the best person I have dealt with there yet. Totally changed the experience ...he was thorough, upfront and very efficient. A pleasure to deal with! Also, Stuart Sterling is a big improvement in finance....he was clear, concise and helpful. These 2 made for a much different experience than I had experienced previously. Both are valuable employees the dealership can be proud of. More

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Very good, quick service Came in for oil change and CPU update, was about 15 minutes early for appt.,, car went in almost as soon as I finished with Diego and came back out Came in for oil change and CPU update, was about 15 minutes early for appt.,, car went in almost as soon as I finished with Diego and came back out washed maybe 40 minutes later (also got new wiper blades) as I was talking with Sales Mgr. Julian about my next probable lease. Then took a drive with Jim in a new Sorento to see a few better features than mine has. Will be back in a few months about another lease. More

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John Francis was honest and so easy to work with!! John Francis made my car leasing experience so easy! Highly recommend him for anyone looking to buying a new car keeps it simple!!Happy soul owner👍 John Francis made my car leasing experience so easy! Highly recommend him for anyone looking to buying a new car keeps it simple!!Happy soul owner👍 More

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In for Update Recall Service department is very efficient from the time I walk in til I walk in. I appreciate my reminder for my appointment. Diego manages a great servi Service department is very efficient from the time I walk in til I walk in. I appreciate my reminder for my appointment. Diego manages a great service department. Never had a problem. More

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Brake pads Terrible company. My wife asked them to get brake pads replaced, they charged double the price of higher end parts from autozone (50$ autozone, 100$ h Terrible company. My wife asked them to get brake pads replaced, they charged double the price of higher end parts from autozone (50$ autozone, 100$ here). Then their labor rate was 135$ an hour, and they spent 3 hours on a 1 hour job.... Super overpriced, when confronted about this they pretty much said F-off this is what you will pay. More

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Very efficiant Tom O’Donnell was my sales rep and the business mgr was great. This is my second lease with you and my son bought his vehicle here also with Tom. Loc Tom O’Donnell was my sales rep and the business mgr was great. This is my second lease with you and my son bought his vehicle here also with Tom. Location and service couldn’t be better. I’ll be back in 3 years Thanks again to all involved More

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Top Notch Service at Herb Chambers Kia of Burlington As a customer of Herb Chambers Kia of Burlington for around seven years now, I can report that in all that time I've never had a negative experience w As a customer of Herb Chambers Kia of Burlington for around seven years now, I can report that in all that time I've never had a negative experience with Sales or Service. I don't know what else there is to say. The people are all friendly and service oriented. The only complaint I could muster up is the parking is tight. I feel for the staff having to maneuver vehicles there. They make it work, though and really, the experience us about the people and the relationships built. A+ to all the staff. More

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To the point, fast, accurate and allways with courtesy. Ramon and Julian were very helpful, they did what they told me that was going to be the process, no unpleasant surprises except for delivering the car Ramon and Julian were very helpful, they did what they told me that was going to be the process, no unpleasant surprises except for delivering the car faster than expected (very positive), I'm really pleased by their job and how fast they worked, I fully recommend this dealership over the one near to Natick due the main positive factor in this process that was the people and their courtesy. More

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