Julian Hernandez | Page 7

This Toyota dealership is the best in the country in my opinion. They treat you like family.they restored my headlight lens and they look brand new. opinion. They treat you like family.they restored my headlight lens and they look brand new. More

by FRED.SAVINA Verified Customer Verified Customer

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I go to the Fred Anderson in Sanford because it is closest to my home. It is a Toyota dealer and I have a Nissan. They could not inform me what was going on with a noise I was hearing in the front end closest to my home. It is a Toyota dealer and I have a Nissan. They could not inform me what was going on with a noise I was hearing in the front end possibly due to a unit. I was informed because my vehicle was not a Toyota they could not find out what was wrong with it to bring it to a Nissan dealership. I personally felt if Fred Anderson is going to sell all makes and models shouldn't all their dealerships be able to work on the numerous makes and models they sell? My thoughts. I will find another mechanic to look at my vehicle. More

by JANETMACIE7 Verified Customer Verified Customer

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Yes, the experience was great this time, I guess because didn’t have as many customers.... did run my care they care wash this time...... didn’t have as many customers.... did run my care they care wash this time...... More

by allan_lawson2000 Verified Customer Verified Customer

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Great service I've never been here before. I'll be coming back for sure. Everyone was really helpful and explained everything in detail. You've won a customer! I've never been here before. I'll be coming back for sure. Everyone was really helpful and explained everything in detail. You've won a customer! More

by RAM.UPADHYAYA Verified Customer Verified Customer

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I drive 1 hour from my home to have Alex Polky service my Highlander. Julian Hernandez is a great service advisor. As long as I can continue to communicate directly with Alex & Julian I will continue to hav Highlander. Julian Hernandez is a great service advisor. As long as I can continue to communicate directly with Alex & Julian I will continue to have my car serviced at Toyota of Sanford. More

by CHELBIE Verified Customer Verified Customer

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I was very disappointed with the service advisor. I wrote on the coupon and reiterating twice to the service adviser to inform the mechanic not to change my wiper blades because I had just replaced the wrote on the coupon and reiterating twice to the service adviser to inform the mechanic not to change my wiper blades because I had just replaced the wiper blades. ( New wiper blades came with the coupon along with a oil change and tire rotation). I told him to put the new wiper blades in the car on the passenger side. I was informed that the mechanic did replace the blades and threw the ones he took off the car away. The service adviser then told me he would give me an additional set to replace the ones that was thrown away and they would be inside the car on the passenger side. Well he did give me a new set of wiper blades but they were for a Hybrid vehicle which I DO NOT have. I have a 2010 Toyota Camry LE 6 cylinder. The blades was not the same size 1 was 20 inches and 1 was 24 inches they do not fit my car. They did not cut the Maintenance light off or do a multi point inspection to inform me what if needed any additional maintenance. I feel this adviser is very dishonest and do not care about pleasing the customer. This is the worst experience I have had with the Service Department. More

by APRIL_NANCE Verified Customer Verified Customer

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My service experience was excellent. Service employees were courteous and responsive. The service was completed in a timely manner . I will return for service in the future. were courteous and responsive. The service was completed in a timely manner . I will return for service in the future. More

by pmmpack Verified Customer Verified Customer

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I called the dealership for service three different times. I was told that it was being treated as an urgent issue and never wants received a return call. times. I was told that it was being treated as an urgent issue and never wants received a return call. More

by saundersjimw Verified Customer Verified Customer

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Excellent service and great customer service experience. Everything was taken care of in a timely manner. We appreciate the great services from Sanford Toyota. Two thumbs up. Everything was taken care of in a timely manner. We appreciate the great services from Sanford Toyota. Two thumbs up. More

by SEAN.BOYKIN Verified Customer Verified Customer

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Service good, but price unreasonable After having 12 volt battery replaced keyless entry would not function. The tech stated the 2 keys would have to be reprogramed. This took 45 minute After having 12 volt battery replaced keyless entry would not function. The tech stated the 2 keys would have to be reprogramed. This took 45 minutes, with initial charge of $300. This was later reduced to $200, but I still found this to be unreasonable. Summary states the keyless switch was off and had to be turned on. If that was all that was actually done, then the charge was more than excessive. It was performed in a timely manner (appt. was at 9, and finished by 9:45). More

by WILLIAMHAYES Verified Customer Verified Customer

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