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Julian Perez
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515 Reviews
515 Reviews
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515 Reviews of Julian Perez
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September 02, 2022
Appt. was 8/24. Service experience very good. Done in timely manner and service person (Julian) kept us informed. Thank you very much for car wash! (Pr was 8/24. Service experience very good. Done in timely manner and service person (Julian) kept us informed. Thank you very much for car wash! (Pretty sure I answered this survey on line, but here it is again). Thank you for the good service experience. Sandra kinner More
by Sandyjkin
August 24, 2022
Each of the three visits I have made to the service center I have been very pleased. The customer waiting area has always been very clean and comfortable. center I have been very pleased. The customer waiting area has always been very clean and comfortable. More
by Harris4505
Other Employees Tagged: Norman Amabile, Filip Wisniewski, Lester Cochran, Erik Lopez , Tanner Knapp
August 19, 2022
I was late 15 min for a 1:15 appointment (my bad, but unavoidable) The person who scheduled the appointment thoughtfully checked with one of the service managers regarding the time I’d need for service a unavoidable) The person who scheduled the appointment thoughtfully checked with one of the service managers regarding the time I’d need for service and was told no more than 2 hours (I had expressed that the had only about 3 free hours to wait) Once there I waited 5 min in my car, then got out, and started looking for someone. Help arrived. The Service person read the info and immediately became defensive about the time not being enough and probably need to reschedule. We had 3 hours before I needed to leave. He said he’d do the best he could and that was the last I heard from him. I went to see if there was any one to help me get a new warranty as my original was expiring. Apparently there were 2 women handling that task and both were busy. Another service man said he go see if he could help and told them I was waiting. I never got called in although I went by twice to let them know I was still waiting. Later I tracked down my service person as it was getting late and he was immediately dismissive and defensive. Of the 5 items needing to be checked, three apparently said more time was needed to find the problem including my tires which continually are losing pressure. I told them we had to do more than just fill them which I had done the day before. No answers there. Supposedly the volume on and off switch worked well for them. It seldom does for me. I am aware that it is a problem for many Subaru owners. I forgot to get a second fob for the car which I really need-my bad. Julian tried to reset the panel so it linked correctly to my phone. Instead left me with an erased calendar alert for repetitive appointment alarms which was linked to my phone and computer. To his credit, he did show me the back door lock switch which I hadn’t discovered. I now know how to allow someone to open the door from within. Since my warranty isn’t done till the end of this month, they graciously didn’t charge me for their trouble. On the other hand I wasted 4 hours driving to and back and waiting yet accomplished nothing. I am a senior, single woman. I felt invisible and marginalized. A man wouldn’t have had or put up with this lack of service. I must say this was not the usual attitude or service I have received here in the past. Leads me to wonder if it was because my warranty was running out? It is unlikely I will return to BB Subaru for my new warranty or service. So much customer service was lost during COVID, most importantly the shuttle service, The waiting area is really unwelcoming, ridiculously small and uncomfortable. If you can’t at least provide consistent repair and care for your customers car, why should they return? This is certainly a world away from how I was treated when I bought my car. There was definitely no LOVE offered or available last Tuesday! I hope this reaches some one who decides it is appropriate to reach out, apologize, and maybe look into changing a few things about how you treat your customers. You should certainly do better than this. More
by Patricia Wahle
Other Employees Tagged: Filip Wisniewski , Tanner Knapp
August 16, 2022
I responded to a free 28 point safety inspection and break inspection offer. I was not purchasing services at the time. I was most interested in the break inspection for which I got detail that I wanted break inspection offer. I was not purchasing services at the time. I was most interested in the break inspection for which I got detail that I wanted. I didn't get detail on 28 other points of inspection, but a general overview, which was OK. When offered detail, probably should have gotten detail in return. Since I didn't buy anything which they clearly hoped I would (oil change?), I am happy with what I got. More
by SHEIVE
August 10, 2022
Fir iver 6 years now, Bob Baker’s service department has been my go-to location for servicing if my Subaru vehicles. The workmanship is impeccable, the customer service is top notch. They di it right the fi been my go-to location for servicing if my Subaru vehicles. The workmanship is impeccable, the customer service is top notch. They di it right the first time. They always treat me with courtesy, honesty, and respect. Work is done on when promised. Even if i lived a longed distance frim them, this is still where i’d bring my car for service. Thank you team! More
by BillCarr
Other Employees Tagged: Tanner Knapp
July 31, 2022
I specifically asked the Service advisor to check my brakes as they were squealing really bad. They did the oil change and said they checked the brakes and that they were not ready to change yet. They s brakes as they were squealing really bad. They did the oil change and said they checked the brakes and that they were not ready to change yet. They said they needed to be cleaned from brake dust. I asked him why he didn’t do it and they said they charged for that. I asked why he didn’t give me an estimate and he didn’t answer.The brakes continued to squeal so I had somebody else to clean them and they said that the brakes were shot. I have pictures to show. They ended up putting on new brake pads and rotors. More
by Julieaherrick
July 27, 2022
The service department is very responsive and communicates well. Only down side is all these requests for surveys. communicates well. Only down side is all these requests for surveys. More
by psalameh
Other Employees Tagged: Erik Lopez
