Julio Herrera | Page 33

Immaculate Great customer service,staffs are loaded with hospitality.its more than a dealership it’s more like a family.i’ll definitely recommend anyone to this Great customer service,staffs are loaded with hospitality.its more than a dealership it’s more like a family.i’ll definitely recommend anyone to this dealership,without thinking twice...#immaculatedealership More

by juliusdiamond25 Verified Customer Verified Customer

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Julio Herrera This is my second Acura lease with Rallye and Julio. I made sure to contact him because of my great prior experience with him. Julio is the ultimate p This is my second Acura lease with Rallye and Julio. I made sure to contact him because of my great prior experience with him. Julio is the ultimate professional. He’s patient and answers all my questions. He always returns my calls and walks you through the process. He is one of the main reasons I love to deal with Rallye Acura! More

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New RDX Julio was very professional and friendly. He listened to all my requests (and a few comments about some options) and helped me find what I wanted in Julio was very professional and friendly. He listened to all my requests (and a few comments about some options) and helped me find what I wanted in a car. After he responded to my emails quickly regarding the questions I had about the new car. One of the best salesman I have dealt with at Rallye. More

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Best car purchase experience I have ever had. Julio was incredibly helpful and responsive. This was going to be my wife’s car and he was very attentive to exactly what she was looking for in a new Julio was incredibly helpful and responsive. This was going to be my wife’s car and he was very attentive to exactly what she was looking for in a new RDX. Julio expedited the process and made it actually enjoyable. He knew the new RDX, answered all of our questions and ensured that we had all our questions answered. It was refreshing dealing with a real professional. This was our second purchase from this dealer and I have absolutely no doubt that we will be back. More

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Lease experience - Acura MDX - Julio Herrera I was very impressed with the professionalism from both Julio and the staff at the dealership generally. Everyone was pleasant to work with! Julio is I was very impressed with the professionalism from both Julio and the staff at the dealership generally. Everyone was pleasant to work with! Julio is an experienced sales person with great knowledge and expertise in this field - He is responsive, thorough and organized. I highly recommend Julio - He went above and beyond to ensure that we were happy with our deal. More

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Chad is fantastic!! I find Chad to be very responsive to my issues and attentive when I am at the dealership. He is very friendly and knows a lot about my MDX and TLX. I find Chad to be very responsive to my issues and attentive when I am at the dealership. He is very friendly and knows a lot about my MDX and TLX. More

by AKAUFMAN Verified Customer Verified Customer

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Unpleasant car leasing experience. What we thought would be a dream leasing experience turned out to be somewhat of a nightmare. This was our 4th Acura but second time leasing. We chose What we thought would be a dream leasing experience turned out to be somewhat of a nightmare. This was our 4th Acura but second time leasing. We chose the same sales person from our first lease because we were confident that we would be treated the same way as before. Our request was simple, we wanted exactly the same Acura RDX with the same features but in 2018. For us that meant the same features all around. Since Julio Herrera was our most recent sales person, he knows what our RDX 2014 features were. We worked out a deal which we presumed was the car we wanted just to find out that at the time of delivery that it wasn't. As the customer service personnel was going through the car features, we immediately noticed that buttons where different from our previous 2014. We later found out that the AcuraWatch feature wasn't on this present car leased to us. We were still at the dealership when we brought it to the attention of our sales person, Julio Herrera, who had already left for the day. We called him on his cellphone. We told him that this was not the car we had agreed upon. We said that we were willing to leave the car until the corrections were made but he instructed us to take the car home and call him the next day since he'd be in to work. Feb 24,2018- Mr. Herrera reached out and said that he needs to speak to Joe Matjy. We didn't hear from Mr. Matjy nor Mr. Herrera. Mar 2, 2018- Received a call from Mr. Matjy and was told that we cannot have the AcuraWatch since it is factory installed. Instead he offered to have us choose for something in exchange. Mr. Herrera sent us a list of accessories. We had a few days to decide. We felt that we should get something of equal value. So we picked the back up sensor and automatic remote start. Mar 5, 2018- We emailed Mr. Herrera of our choices but was told that he had to present it to Mr. Matjy. Mr. Herrera and I had multiple email exchanges as I was following up and requesting for updates. Mar 19, 2018- We finally heard back from Mr. Matjy and told us we can only pick one despite our reasoning. He chose for us to get the back up sensor. We have been patiently waiting for this issue to be resolved just to find out that out requests cannot be satisfied. As we have mentioned to the repeatedly, we have been customers with Rallye Acura since 2004 and on our 4th vehicle. It would have really nice if they considered our customer loyalty. To think that we are leasing again and the features will all be returned at the end of 3 year lease period. In addition, I have referred a couple of my co-workers from Northwell Health LIJ because of my previous pleasant experience. It is unfortunate that this incident has happened. More

by Marge Verified Customer Verified Customer

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A totally wonderful car purchasing experience. Acura Rallye is by far one of the best dealerships that I've ever had the pleasure of dealing with. Other Acura dealerships pale in comparison. J Acura Rallye is by far one of the best dealerships that I've ever had the pleasure of dealing with. Other Acura dealerships pale in comparison. Julio in sales was very knowledgeable and friendly. He made me very comfortable and relaxed in what is usually a very stressful situation. Chris Bello was terrific as well. The deal that was put together was favorable for me. It was done with a cherry on top. 😊 Thank you Julio, Chris, Faith & the team at Acura Rallye. 👍🏽 Jewel More

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Very professional and courteous. Julio was very courteous and professional. Anthony was very attentative and concerned. I would recommend this dealer to my friends and family. God bl Julio was very courteous and professional. Anthony was very attentative and concerned. I would recommend this dealer to my friends and family. God bless America. More

by GCASTORIA Verified Customer Verified Customer

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Friendly I was happy with the level of service I received. When I countered the initial offer with a substantially better price, the dealership was quick to ma I was happy with the level of service I received. When I countered the initial offer with a substantially better price, the dealership was quick to match the deal. More

by TITUSABE Verified Customer Verified Customer

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