Julio Quintana | Page 2

I had a great experience at gurnee volkswagen. Thank you for the thorough and detailed work. Thank you for the thorough and detailed work. More

by eric.gegner Verified Customer Verified Customer

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I was able to use the wifi while I waited and drink coffee. Very friendly staff and thorough diagnosis of my 2010 Passat Komfort wagon. coffee. Very friendly staff and thorough diagnosis of my 2010 Passat Komfort wagon. More

by Surge434 Verified Customer Verified Customer

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First time taking my car to this location. Very efficient and friendly staff! Should offer a free service for being a first time customer. Very efficient and friendly staff! Should offer a free service for being a first time customer. More

by Martinezelda08 Verified Customer Verified Customer

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Service was fine, front desk assistance was terrible. Both individuals at the desk simple look at you and then go about their day. The lady at the front also acted entitled and felt that she knew everyth Both individuals at the desk simple look at you and then go about their day. The lady at the front also acted entitled and felt that she knew everything and we as the customer should shut our mouths and just agree to be upcharged. This is my first time using the dealership for car issues and I would not go back. More

by KATYHOLTHAUS13 Verified Customer Verified Customer

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How would rate a shop if it took them 4 hour to do your oil change ??? Scheduled two weeks in advance. 8am got to dealer at 7:30 am to be first in line. 4 hours!!!. My first attempt 3 weeks ago the dealer oil change ??? Scheduled two weeks in advance. 8am got to dealer at 7:30 am to be first in line. 4 hours!!!. My first attempt 3 weeks ago the dealer told me it would only take a hour when i made my appointment then when i got there they told me 2 and a half hours. I sat at yoir dealership for 45 minutes and my car never moved so i cancelled. So now i have over 5 and a half hour into a oil change on my 2021 jetta. I was going to upgrade to a GTI or R next year but thinking sell my Jetta so i never have to get a 5 hour oil change again. More

by Xxxxxxxxxx Verified Customer Verified Customer

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You have great service polite employees and a nice comfortable atmosphere and I would like to schedule another appointment soon comfortable atmosphere and I would like to schedule another appointment soon More

by wmack2 Verified Customer Verified Customer

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Great dealership, have been there multiple times over the last couple of years for different check engine light problems. This dealership and maintenance staff have always been top notch. I highly recommend last couple of years for different check engine light problems. This dealership and maintenance staff have always been top notch. I highly recommend them More

by CORMAR Verified Customer Verified Customer

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Very professional service! Fast and affordable! Staff are always friendly! I am lucky to live next door :-) Fast and affordable! Staff are always friendly! I am lucky to live next door :-) More

by LOVLININC Verified Customer Verified Customer

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Gurnee VW already had all my information, including needed service from my purchase. I drove in, handed off my key, and had a pleasant wait for my car to be finished. It was easy and convenient. I hi needed service from my purchase. I drove in, handed off my key, and had a pleasant wait for my car to be finished. It was easy and convenient. I highly recommend the dealership and the service department at Gurnee VW! More

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We drive from Kenosha for service at Gurnee VW. The staff is super nice, and we have had great experiences! The staff is super nice, and we have had great experiences! More

by rach11382 Verified Customer Verified Customer

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