Julio Quintana | Page 3

They have always treated me very well. I've brought my Routan here it's whole life.. I've brought my Routan here it's whole life.. More

by EDDIEHAMM Verified Customer Verified Customer

Report | Print

My car was there for 2 days with no one calling me or letting me know that it was ready. I spent 2 hrs on hold waiting for the service manager to call me whom never called, I was told he was too busy. I letting me know that it was ready. I spent 2 hrs on hold waiting for the service manager to call me whom never called, I was told he was too busy. I had to take an Uber and show up in person to find out where my car was. And to my surprise, I get there and the service manager was playing on his phone, sitting back with a big ole grin on his face. And then he had the audacity to give me attitude when I confronted him. Horrible place, horrible dealership, exceptionally terrible service. I am considering selling car car so that I can disassociate myself with VW altogether. More

by Mdflores12 Verified Customer Verified Customer

Report | Print

First time here and the experience was exceptional in the service department, will probably be coming back to this location. service department, will probably be coming back to this location. More

by Pablo R Verified Customer Verified Customer

Report | Print

Jackie was really great to work with. Very helpful and professional. Fantastic job on car wash Very helpful and professional. Fantastic job on car wash More

by KMILUSKI Verified Customer Verified Customer

Report | Print

The service was excellent every question was answered with full explanation ever labor that was perform was explain in detail the service people greeted me with a smile and good conversation on what was with full explanation ever labor that was perform was explain in detail the service people greeted me with a smile and good conversation on what was going on with my car. The service done on my car was perform with in great timing did not have to wait an extra day for the car. My appointment was at 8:30 They want to know if I need a ride to get home because of the servicing of my car but I already had a ride. I was called about a 4:45pm to come pick up my car that's what I call excellent service, the price was good for the work that they did on my car, I am a very satisfied customer and I will be bringing my car to be service with Gurnee Volkswagen. For any and all repairing service's. Thank you once again for your service. More

by TURNERMARILYN71 Verified Customer Verified Customer

Report | Print

Got oil change and now I have a engine light on because they put too much oil in my car and I have to drive all the way back to see if they can fix it before my car gets more destroyed they put too much oil in my car and I have to drive all the way back to see if they can fix it before my car gets more destroyed More

by JACK Verified Customer Verified Customer

Report | Print

Took vehicle in for repair that was part of a extended warranty service bulletin. Communication was good at first and the repair was done. However upon picking the vehicle up it had the check engine light warranty service bulletin. Communication was good at first and the repair was done. However upon picking the vehicle up it had the check engine light come on while on the way home. I notified the shop right away and was told that I would need to pay for a bunch of unrelated service work like (cabin air filter and transmission flush etc..) all before diagnosing if the check engine Light was even due to the work already performed??. Again initial communication was great but not so much after the warranty repair (which clearly the technician did not verify the work as the check engine would of come back on). More

by XONETHREETWOX Verified Customer Verified Customer

Report | Print