Julio Ramirez | Page 3

Too long wait for advisorPart prices with labor quoted Too long wait for advisor Part prices with labor quoted over phone drastically different than actually charged Gives a feeling of being cheated not Too long wait for advisor Part prices with labor quoted over phone drastically different than actually charged Gives a feeling of being cheated not trustworthy More

by ASH.SAJJAD Verified Customer Verified Customer

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Julio and Karen were Exceptional! They are both great people to work with. Julio was so pleasant and followed through with me during the process. people to work with. Julio was so pleasant and followed through with me during the process. More

by Robert L Davis Verified Customer Verified Customer

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Great service, Julio is an awesome person and Great professional. He listen and makes sure that problem is noted and resolve. Thank You and Blessing. professional. He listen and makes sure that problem is noted and resolve. Thank You and Blessing. More

by FAHEEM Verified Customer Verified Customer

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The service that you provide is world class. The staff is very knowledgeable and very helpful. They go the extra mile to me feel like the customer matters. is very knowledgeable and very helpful. They go the extra mile to me feel like the customer matters. More

by DSMIYAKE Verified Customer Verified Customer

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The car is running and sounds much better, thank you!! The car was dropped off dirty, it would have been nice if the outside was clean! The car was dropped off dirty, it would have been nice if the outside was clean! More

by MAYA3DRAKE Verified Customer Verified Customer

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This is the best place to spoil your vehicle!! Especially Julio from service department is the professional master on his business! Wanna say again really appreciate guys!!;) Julio from service department is the professional master on his business! Wanna say again really appreciate guys!!;) More

by Becks Verified Customer Verified Customer

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I just Love Hoffman estates Mercedes there friendly they care about you! They have Great customer service! They really look out for the family! I will be buying my next Mercedes from them too! care about you! They have Great customer service! They really look out for the family! I will be buying my next Mercedes from them too! More

by CHANELJENNINGS79 Verified Customer Verified Customer

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Great service experience I had taken my vehicle in for service at another dealer and had nothing but issues that went on for a year. Since my service with Mercedes-Benz of Ho I had taken my vehicle in for service at another dealer and had nothing but issues that went on for a year. Since my service with Mercedes-Benz of Hoffman Estates, I've not had any issues in the past year. The service team went above and beyond to ensure my issues were resolved and that I had a great experience. Thank you Julio and team! More

by DMALECKI Verified Customer Verified Customer

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OIL & FILTER CHANGE/TIRE ROTATION A Big Thanks to everyone here @ the dealership. Very professional, efficient & courteous from the beginning to end of my service appointment. All my q A Big Thanks to everyone here @ the dealership. Very professional, efficient & courteous from the beginning to end of my service appointment. All my questions were answered. This group goes above & beyond in customer service! More

by RENEEBRYANT Verified Customer Verified Customer

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Jullio is very attentive to my needs and schedule. Have been going to this dealership for service for over 7 years and have always had my car taken of to my satisfaction. Personnel are friendly and th Have been going to this dealership for service for over 7 years and have always had my car taken of to my satisfaction. Personnel are friendly and the waiting area is clean and comfortable. More

by DARLENE5307@ATT,NET Verified Customer Verified Customer

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