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Justin Birdwell
Justin Birdwell at Bryan College Station Toyota

Justin Birdwell | Page 16

Service Advisor

Bryan College Station Toyota

728 Earl Rudder Fwy
Bryan, TX 77802

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4.9
175 Reviews
4.9

175 Reviews

Write a Review

175 Reviews of Justin Birdwell

November 14, 2024

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Employee Rating

Service, especially contacts with Justin Birdwell, was very good. It just took about 50% linger than estimated - without explanation. More

by wilhelm0
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Recommend Dealer
Yes
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Nov 18, 2024

Bryan College Station Toyota responded

We appreciate your positive feedback on Justin's service! We apologize for any inconvenience caused by the delay in the estimated time. Thank you for sharing your experience with us, and we hope to provide you with an even better experience next time! Customer Relations Manager customerservice@purdygroupusa.com

November 08, 2024

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Very polite from check in to check out. Justin even gave me tips on how to change battery in my key fob and how to use it if my battery is dead. And fast! I was all settled in to read a boo More

by ce15814
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Service Time
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Recommend Dealer
Yes
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Nov 11, 2024

Bryan College Station Toyota responded

We're happy to hear about your positive experience with us from start to finish! Thank you for sharing your feedback! Customer Relations Manager customerservice@purdygroupusa.com

November 07, 2024

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Justin does such a good job! I trust him to take care of my Toyota Sequoia. I have used him for quite a while and he has always been courteous. More

by MARGIE6
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Service Time
Service Communication
Recommend Dealer
Yes
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Nov 11, 2024

Bryan College Station Toyota responded

We're thrilled to hear that Justin does such a good job taking care of your Toyota Sequoia! Thank you for your feedback! Customer Relations Manager customerservice@purdygroupusa.com

November 07, 2024

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Excellent customer service. Service advisor was knowledgeable, professional, and provided good communication with the customer. More

by MKRANCH
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Service Communication
Recommend Dealer
Yes
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Nov 11, 2024

Bryan College Station Toyota responded

We are honored to have provided you with excellent customer service! Thank you for sharing your experience with us! Customer Relations Manager customerservice@purdygroupusa.com

November 06, 2024

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They always take great care of my vehicles with friendly service and prompt appointments every time More

by sherryeangelo
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Recommend Dealer
Yes
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Nov 11, 2024

Bryan College Station Toyota responded

Thanks for your positive feedback! We're glad to hear you've had great experiences with our service! Customer Relations Manager customerservice@purdygroupusa.com

October 26, 2024

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The service attendant is excellent. My truck is a 2011 but inspection stations complement that the truck has been taken care of. And that is due to the service attendants at the deale More

by BILLANDSUE0
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Service Communication
Recommend Dealer
Yes
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Oct 28, 2024

Bryan College Station Toyota responded

Thank you for the wonderful feedback! It’s great to hear that our service attendants have kept your 2011 truck in such fantastic shape. We appreciate your trust in us to take care of your vehicle, and we’re here for you anytime you need assistance!

October 25, 2024

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More personal than in the past. More personal as service was with Atkinson Toyota. Nice job. More

by macure
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ron Broesche, Bobby Hall, Heather Beran

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Oct 28, 2024

Bryan College Station Toyota responded

Hearing that you found our service more personal is fantastic! We aim to create meaningful connections with our customers, much like you have experienced before. Thank you for the kind words—your feedback truly inspires us to continue delivering great service!

October 20, 2024

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I’ve been doing business with Bryan Toyota since 2013 always treated me fairly , no high pressure sales techniques Everyone is professional and eager to help More

by teresacannon61
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Heather Beran

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Oct 21, 2024

Bryan College Station Toyota responded

Teresa, we're over the moon to hear about your continued positive experience with us since 2013! It's great to know that our team consistently treats you fairly and provides a no-pressure environment. We strive to maintain a professional and helpful atmosphere, and your feedback is truly appreciated. Thank you for your loyalty to us for 10+ years, we look forward to serving you for many more!

October 20, 2024

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Employee Rating

Have had an appointment every service. Minimum of 2hr turn around time. Previous appointment tire was patched instead of replaced - despite warranty purchased from dealership and no consul More

by adamizavala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Patrick Loudermilk

Print
Oct 21, 2024

Bryan College Station Toyota responded

We’re sorry to hear about your experience and understand your frustration. It’s important to us that every service visit meets your expectations, and we apologize for the delays and the issue with your tire. We’d like the opportunity to make this right. We kindly ask that you please reach out to our Customer Relations Manager so we can address your concerns directly and find a solution. Your feedback is important, and we’re committed to improving your experience!

October 19, 2024

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I have enjoyed every encounter with them from the purchase of my vehicle then the purchase of my son's. They have been polite, they never pressured me, and they have taken excellent care of my vehicl More

by KJFOSSLER2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ron Broesche

Print
Oct 21, 2024

Bryan College Station Toyota responded

Your words mean so much to us! We’re delighted to hear that every experience—from purchasing your vehicle and your son's, to each service visit—has been so positive. It’s our goal to treat every customer like family, providing polite and professional service without any pressure. Knowing we’ve taken good care of you and your vehicles makes us incredibly proud. Thank you for your continued trust—we’re always here whenever you need us!

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