Justin Brown

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for sharing your experience. We sincerely regret that the delivery of your vehicle did not meet expectations and understand how frustrating it must have been to receive a car with hail damage. While our team did attempt to resolve the situation through paintless dent repair and offered additional support, we acknowledge that the outcome fell short of your expectations. You should never have had to go through such a drawn-out process to address an issue that should have been caught and corrected before delivery. We truly apologize for the inconvenience and disappointment this caused. Your feedback is taken seriously and will be used to help improve how we handle quality control, communication, and customer resolution moving forward.

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for taking the time to share your detailed experience. We're glad to hear that Justin provided consistent communication and support throughout the process—he truly works hard to ensure a smooth buying journey, and your recognition means a lot. That said, we're genuinely sorry to hear that other parts of the transaction didn’t meet expectations. The delayed finance call, issues with the paperwork, and lack of clarity around delivery timing should have been handled more professionally and with better coordination. We also regret that your interaction with our finance representative felt discourteous, especially during what should be a straightforward and respectful process—regardless of warranty choices. Your feedback has been noted and will be addressed internally to help improve our remote purchase experience. We appreciate your honest insights and the opportunity to do better.

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you so much for the wonderful feedback! We're thrilled to hear that Justin went above and beyond to help you find the perfect Jeep and made the entire process smooth and stress-free. He truly takes pride in delivering top-notch service, and it means a lot that you’ll be coming back to work with him again. Enjoy your new Jeep, and we’ll be here whenever you’re ready for the next one!

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for the fantastic review! We're so glad to hear that Justin Brown and his team delivered a smooth, professional experience and made your purchase effortless. The Jeep Grand Wagoneer Series III Obsidian is an incredible choice—congrats! We hope you enjoy every mile in your new vehicle and look forward to assisting you again in the future.

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for your awesome review! We’re delighted to hear that you always feel like family when visiting Covert CDJR Bee Cave. Building lasting relationships with our customers is what we strive for, and we truly appreciate your trust and partnership. We look forward to serving you again in the future! 🚗🙌

Covert Chrysler Dodge Jeep RAM Bee Cave responded

(Not sure why the comments left are 5-star but the 1 star rating was clicked on....) Thank you for sharing your positive experience! We’re so glad to hear that Justin provided fast responses and excellent customer service during your visit to Covert CDJR Bee Cave. Our team takes pride in making the process smooth and enjoyable for our customers, and your feedback lets us know we’re succeeding. If there’s anything else we can do to assist you, please don’t hesitate to reach out. We appreciate your kind words and look forward to serving you again in the future!

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you so much, Hector, for sharing your experience! We’re thrilled to hear that Sarah Vaughan provided exceptional assistance during your car search at Covert CDJR Bee Cave. It’s our goal to make the car-buying process as smooth and enjoyable as possible, and we’re so glad we could help you get back on the road. Your recommendation means the world to us, and we truly appreciate your trust in our team. If there’s anything more we can do for you, don’t hesitate to reach out. Thank you for choosing Covert CDJR Bee Cave, and happy driving!

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for your kind review! We’re so glad to hear that Covert CDJR Bee Cave had the inventory you were looking for and at the right price. Our goal is to make the car-buying process seamless, and it’s great to know that our team was helpful in ensuring a positive experience. If there’s anything else we can assist you with, don’t hesitate to reach out. We appreciate your business and look forward to serving you again in the future!

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for your kind words! We’re delighted to hear that you found our sales and service teams at Covert CDJR Bee Cave to be personable and professional. We take pride in being excellent representatives of the Covert family, and your feedback means a lot to us. We look forward to working with you again in the future!

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for your review! We’re pleased to hear that you found our service at Covert CDJR Bee Cave to be helpful, quick, and to the point. We’re especially glad that John was able to provide timely answers to your questions. If you need any further assistance, don’t hesitate to reach out. We look forward to serving you again!