Justin Dunn | Page 3

Well Buying a car is not always fun, but I di find a car I liked I bought it and was out other in about 2 1/2 hours. Not really too bad. Got home discovered a Chip in the windshield that I did not see, emai I liked I bought it and was out other in about 2 1/2 hours. Not really too bad. Got home discovered a Chip in the windshield that I did not see, emailed the owner and had someone call back , I sent a Photo and 2 days later had a window repair company out to fix the chip. Not bad. All in all I would recommend them. More

by bogeycat0 Verified Customer Verified Customer

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Professionalism and courtesy were shown throughout my time at the dealership hill recommend for fire time at the dealership hill recommend for fire More

by manelviaud2008 Verified Customer Verified Customer

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Rafael and Morgan rock solid got the car price and service I wanted !! Bravo guys service I wanted !! Bravo guys More

by XDUCLOS1969 Verified Customer Verified Customer

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On December 21, we scheduled an appointment with Honda of Fort myers to buy a used Toyota Camry 2023 that was advertised under $17,000. The car that met our expectations was $19,500. From parking lot to the Fort myers to buy a used Toyota Camry 2023 that was advertised under $17,000. The car that met our expectations was $19,500. From parking lot to the table, the car went up to $25, 810. The payment negotiation took a couple hours even that I was pre-approved by Capital One. The payment and interés rate were really high and for some reason they refused to use my wife's credit. The sale was completed that night but it was too late to insured the car so they offered to bring it to us at no cost, as soon as I get the car insured. Next day, my wife decided to analyze the loan documents and noticed that the dealer add some other charges including the "free delivery" that Rafael Alvino offered to us ($1,947). The amount financed was over $28,000. On December 22nd (next day) I called Honda of Fort Myers, I spoke to Rafael Alvino (finance department) and I requested a cancellation and this when all the hard time started. On the 22nd Rafael expressed by phone, that he will send me a check the same day for the total of my down payment ($2,000). On December 26, I called Rafael again because we found a car and we still haven't received the money, he assured that it was already on the mail and that I will receive it before December 30th. On December 27, Rafael called me to request my debit card number, I was confused because he told me the day before that my check was already on the mail. I asked him about what happened with the check and he said that he found an easy way. I gave Rafael my Debit card number and he did a reverse of $1000 that was the amount that I paid with card, I asked him about the other $1000 and he responded that he would send it overnight but the check didn't came next day. I called the dealership multiple times to request a manager but they kept avoiding me and Rafael is not answering the phone no more. Finally yesterday January 5th, I get to speak to the financial manager Justin Dunn. This person didn't offer any solution or apologize for his employee constant lies; instead his answer was that the check was sent already but it will take another week according to the tracking number. I asked the financial manager Justin to provide me the tracking number but he refused to give it to me. 2 weeks have passed and they still owed me $1000. They not only try to add ridiculous charges to the loan, they also hold my money for no reason. More

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We were created promptly by Kendrick who helped us. He was friendly, knowledgeable, and helped us get the best car for us! Then Javier helped us in financing and helped my daughter get credit establi He was friendly, knowledgeable, and helped us get the best car for us! Then Javier helped us in financing and helped my daughter get credit established by being a co-signer. Excellent experience all around! More

by Sabrinadieter11 Verified Customer Verified Customer

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EZ our salesman was very informative and the rest of the staff were very polite. staff were very polite. More

by annapowell7043 Verified Customer Verified Customer

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The sales man was great, the initial manager was friendly, the initial finance gentleman was helpful, but the person the presented as the “finance manager” is the most unprofessional and rude human friendly, the initial finance gentleman was helpful, but the person the presented as the “finance manager” is the most unprofessional and rude human being I have ever encountered. The only reason I left that night with a vehicle was because my daughter really wanted the vehicle. The price was good, the vehicle itself is worth what we paid for it, and we have been happy with it so far. However, my only regret buying there is having dealt with Ryan. He’s a horrible representation for that dealership. I shared my experience with co-workers (as I was referred by one) and not surprisingly they had poor experiences there as well. The person that referred me must not have had the displeasure of dealing with Ryan. He needs customer service training or a hearing aide because yelling at customers the moment you walk into an office is not the way to conduct business. I’m sure he’ll have something to say about our interaction, but you can ask the other finance gentleman as he was in the room when the bank rep that was on speaker phone apologized to me for how I was treated and congratulated me for standing my ground when I had to tell Ryan he wasn’t going to continue to talk to me like trash. Great car, great price, great personnel except for Ryan! More

by Nikki Verified Customer Verified Customer

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Chris, Ernie(EZ) And the rest of them were great to work with. We love our new 2024 Honda Odyssey EXL. Thank you so much Honda Fort Myers! with. We love our new 2024 Honda Odyssey EXL. Thank you so much Honda Fort Myers! More

by CeeCee.brannon Verified Customer Verified Customer

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Sales guy John was great, finance guy tried to screw is on financing with great credit.Wouldn't let our pre approved financing to buy the car. Avoid this scam dealer. on financing with great credit.Wouldn't let our pre approved financing to buy the car. Avoid this scam dealer. More

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I have very high expectations when conducting a serious business transaction (buying/leasing a vehicle is definitely a serious business transaction) and the Team at Fort Myers Honda exceeded in every area business transaction (buying/leasing a vehicle is definitely a serious business transaction) and the Team at Fort Myers Honda exceeded in every area i measure. More

by randygcable Verified Customer Verified Customer

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