Justin Menzies | Page 15

We had a great experience with Blair. He was patient and helpful throughout the entire process. We had preordered a car to be delivered Nov/Dec but really needed a car earlier bc I’m about to give birth any helpful throughout the entire process. We had preordered a car to be delivered Nov/Dec but really needed a car earlier bc I’m about to give birth any day now. We had a very specific color combo and packages that we wanted. And I really wanted the inscription expression bc of the walnut wood inlays. Blair texted us last Monday to let us know a R-design had come in with everything we wanted, but the R-design trim level. He did not pressure us at all but just wanted us to know it was available. We went and test drove the car and fell in love with it and purchased it that evening. Blair was supposed to be off much earlier that day but stayed with me helping me set up my profile until around 9:30. The level of customer service was beyond what we expected. Great experience all around! More

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Thank you Jebbie and everyone at the dealership for making our purchase extremely streamlined and simple. We appreciate the excellent customer service and the delivery of our vehicle to our home, as we making our purchase extremely streamlined and simple. We appreciate the excellent customer service and the delivery of our vehicle to our home, as well as the tutorial on how everything works. More

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Very professional and great to work with. Purchased a 2021 XC60, and like it so much and working with Peter Larson, brought a second one 2 weeks later. 2021 XC60, and like it so much and working with Peter Larson, brought a second one 2 weeks later. More

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The dealership was spotless and very professional looking. Everyone I dealt with was extremely courteous and helpful. The day before I purchased my car Eddie and Iris dealt with my nephew and me on t looking. Everyone I dealt with was extremely courteous and helpful. The day before I purchased my car Eddie and Iris dealt with my nephew and me on the phone and I felt confident enough in them that I knew I'd be buying a car from them the next day...which I did! Once I got to the dealership the next day, Eddie and Iris introduced themselves to me and I immediately felt at ease about the car buying process. Justin also went out of his way to make sure the Costco discount went through for me. The person I spent the most time with was Iris Harley. She was AWESOME! We joked around while still being able to get down to serious car buying business. It was a long day, by no fault of anyone's, and by the end of the day when we were going over things inside the car, she knew I was tired and made me promise to come back next week to go over anything else in the car that might still be confusing. I also appreciated that when I asked her about purchasing a rubber mat for the back of the cargo area she immediately called parts and when she found out they had it in, she went and got it herself and put it in the car herself, rather than waiting for anyone else to do it. I just loved her personality! She's definitely a people person. I'd recommend Iris to anyone looking to buy a Volvo in the area and I would obviously use her again, myself! I even put her in my contacts so when she calls to check on me, as I know she will, her number will come up as identifiable so I'll know it's not a spam call. As I drove home with my new Volvo XC60, I knew I had chosen the right car and the right dealership. I also wanted to mention that I LOVE MY NEW VOLVO!!! More

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I had a terrific experience with Volvo Silver Spring. The team was really great. I would recommend it to others. We will be repeat customers. The team was really great. I would recommend it to others. We will be repeat customers. More

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While wandering the Volvo lot as my current car was being serviced down the street, Mabel approached me and I ended up test driving a Volvo with her. She was friendly and knowledgeable about all the differen serviced down the street, Mabel approached me and I ended up test driving a Volvo with her. She was friendly and knowledgeable about all the different models and options as compared to the model I was driving. I loved the car and was impressed at the easy-going and confident nature of Mabel and her colleagues at Silver Spring Volvo. I returned later in the day to buy the car. Although I had obtained financial approval from my bank in the meantime, when I informed them of my rate, their dealer offered a better one. Very impressed with this salesperson Mabel and the other folks I dealt with there. Very smooth process and very happy with my Volvo. More

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Both Steve and Peter helped me decide which Volvo was best for me, walked me through learning all the new technology, and followed up to ensure I was comfortable in my new XC40. best for me, walked me through learning all the new technology, and followed up to ensure I was comfortable in my new XC40. More

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My wife walked in to Volvo Silver Spring without an appointment and Steve was so accommodating and the test drive was great. He gave some numbers and there was zero pressure for next few days until we appointment and Steve was so accommodating and the test drive was great. He gave some numbers and there was zero pressure for next few days until we walked in to the dealership again to finalize the deal. Steve really did a great job of asking us to pick a car that caught our eye instead of looking at so many cars and get confused, he was right. It was a very smooth car buying process, Justin, Eddie and Steve, and Wyman these people made our life easy and the car buying process was excellent. We are very happy with Volvo Cars Silver Spring and the XC90, Never thought we would buy a Volvo though, but definitely a great experience. More

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Justin and Jacob where fantastic. I refused to budge and they where able to get my deal to what I needed. No pushing, no crazy sales tactics and no extra people trying to sweet talk me! they where able to get my deal to what I needed. No pushing, no crazy sales tactics and no extra people trying to sweet talk me! More

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My husband and I needed an suv for our growing family. He met with Iris Harley who was a wealth of knowledge and could easily compare and contract specs on all the vehicles that peaked our interest. During t met with Iris Harley who was a wealth of knowledge and could easily compare and contract specs on all the vehicles that peaked our interest. During the initial inquiry I was not able to be a the dealership in person, Iris emailed me the application so that once I arrived we could finish the car buying experience seamlessly. This is one of the best car buying experience we have ever had and she us a lover of Volvo for life! More

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