Justin Ortiz | Page 15

Waited 2 1/2 hours for a basic oil change. I had a scheduled appointment. No courtesy update or concern for customer’s time was made. There is no point on giving appointments if you’re not goi I had a scheduled appointment. No courtesy update or concern for customer’s time was made. There is no point on giving appointments if you’re not going to respect customers time. My name was not posted on the board until I called customer service and ask 1 1/2 hours later. I thought maybe they didn’t update the board in error but right after the call my name was posted. It then took another hour for the oil change. Very poor management and customer service. They can learn from other Toyota dealers, where I have had very good timely service. I would not recommend this dealership and management probably needs training. More

by papirosendo Verified Customer Verified Customer

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Very professional and courteous staff. They always keep my cars running great & recommend needed services. They always keep my cars running great & recommend needed services. More

by jmacn Verified Customer Verified Customer

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Toyota Tampa Bay Rocks the service scale! !! Your team is awesome in every way all the time. Consistent service and flawless. Thank you for always making us feel welcome. !! Your team is awesome in every way all the time. Consistent service and flawless. Thank you for always making us feel welcome. More

by PJNPCSA Verified Customer Verified Customer

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Derrick always keeps You informed what is going on with your vehicle. Thank you Derrick your vehicle. Thank you Derrick More

by MFRAMIN Verified Customer Verified Customer

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As always excellent customer service! Oil change was quick, video of car and explanation of what was done great. Oil change was quick, video of car and explanation of what was done great. More

by Joan Verified Customer Verified Customer

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He notado muy pocas ganas de trabajar, ( servicio al cliente) en el área de servicio cliente) en el área de servicio More

by LEPLAIN0@icloud.com Verified Customer Verified Customer

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Justin took care of us immediately, didn’t have us wait long. We were in and out in like 15 mins. He contacted us via text per my request…. with results and what we wanted to get done and gave us a discoun long. We were in and out in like 15 mins. He contacted us via text per my request…. with results and what we wanted to get done and gave us a discount. He attended to us quickly and didn’t bombard us with extra crap. Thank you for your efficiency! More

by ncaban26 Verified Customer Verified Customer

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Justin was an amazing advisor ! Answered all my questions, kept the customer happy for sure. Hoping to have him everytime ! Answered all my questions, kept the customer happy for sure. Hoping to have him everytime ! More

by MYRIAMABNER Verified Customer Verified Customer

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It was a pleasure working with my technician it helped with getting just what I needed at the right price with getting just what I needed at the right price More

by JAUNICE.WILLIAMS Verified Customer Verified Customer

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The worst place in Tampa They are thieves and they are only interested in taking your money only interested in taking your money More

by ivhern Verified Customer Verified Customer

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