Justin Ortiz

SCAMMERS! Lier! Deceitful! Deceptive! All were involved From sales person , sales Manager and finance. I went in to purchase a vehicle for my son and after go Lier! Deceitful! Deceptive! All were involved From sales person , sales Manager and finance. I went in to purchase a vehicle for my son and after going over information on pen drive I discovered charges and finance that were double from the vehicle from 38,000.00 to 54,000.00. I had to hire an attorney ($1,500.00) More

by GKMCRUZ3 (Sally) Verified Customer Verified Customer

Report | Print

Rep service advisor worked with me on oil special price after being told a higher price. I advised Rep my oil change service was for an online coupon during the hours of oil change special after 1pm Mon-F after being told a higher price. I advised Rep my oil change service was for an online coupon during the hours of oil change special after 1pm Mon-Fri More

by ARC2325 Verified Customer Verified Customer

Report | Print

Courteous and professional and attentive staff always go to dealership for all my services issu to dealership for all my services issu More

by PEPLEFIXR Verified Customer Verified Customer

Report | Print

Simply Great service! This is second service in the last 3 months :) Justin was simply awesome. He was listening to me patiently and clarified all the queries. His reco This is second service in the last 3 months :) Justin was simply awesome. He was listening to me patiently and clarified all the queries. His recommendations were top notch. Thank you.. More

by Muthu Verified Customer Verified Customer

Report | Print

Justin Ortiz is always on point and professional. I recommend him when service questions arise. I recommend him when service questions arise. More

by jay.vermette Verified Customer Verified Customer

Report | Print

First time doing maintenance , first time owner it fast and easy thanks to Toyota of Tampa bay and easy thanks to Toyota of Tampa bay More

by GRUMPY09990 Verified Customer Verified Customer

Report | Print

I got the inside of my car detailed at this location. After I paid and waited 4 hours, I went to inspect my car and I noticed that the trunk, middle console, side of the seats and glove compartment were After I paid and waited 4 hours, I went to inspect my car and I noticed that the trunk, middle console, side of the seats and glove compartment were not cleaned at all and the floors still had pet hair in the floor. When I told Justin the representative he replied and said that was the best they could do because there was alot of pet hair. I had to ask to speak to a manager, the first said he would check it out and then disappeared. Then I found another manager that took the time so I could show him that it was not competed. He was shocked and said that they would take care of it. And put me in and uber so they could work on the car. A couple hours later I was notified it was done and came back. When I got the car back I was told that they gave me a complementary outside detail on my rims. The inside of the car was better but the sides of the seats were still not cleaned at all and filled with pet hair. I sent the pictures to Justin and he said to call his manager to let him know instead of notifying himself. At this point, I’m disappointed in the service and how sloppy of a job that was done twice and still not completed. Worse detail I’ve ever had. Even the complimentary detail on the rims were missing spots that needed to be cleaned. More

by ABASALI.CHERISSE Verified Customer Verified Customer

Report | Print

Excellent professional treatment on how I was treated during my visit. Although my truck problem was not fixed due to not being able to duplicate the issue while being serviced. I will not be able to pay during my visit. Although my truck problem was not fixed due to not being able to duplicate the issue while being serviced. I will not be able to pay more on a hunch on what's wrong with the tacoma. Will wait until the problem is large enough to cost me an arm and a leg. More

by ANGELO.ML29 Verified Customer Verified Customer

Report | Print

While I truly appreciate the entire service staff for their professionalism, my loyalty and respect for Norman Vassell, from Sears to TTB, cannot be questioned. I ALWAYS know what to expect in quality of their professionalism, my loyalty and respect for Norman Vassell, from Sears to TTB, cannot be questioned. I ALWAYS know what to expect in quality of service and I always get it. I also count on Justin Ortiz to answer questions I may have or if Norm is not available....and always am greeted with that smile of his. The video is a "nice touch" for understanding what my car's "doctor" has diagnosed as I am not car savy. I believe it was Horace (could not find on the staffing list) who brought my car back to me bathed, thanked me for using TTB before I had a chance to thank him...again with a smile. I also want to mention that I appreciate having, what I call, my ToyoCard, giving me the ability to take up to 6mos/no interest to pay the bill. And I love the coupons they send me to help me on my next visit. More

by SUPERDHB Verified Customer Verified Customer

Report | Print

It was easy and fast service. And super nice ppl. Luis explained everything to me And super nice ppl. Luis explained everything to me More

by SULIMAN_TASHMAN Verified Customer Verified Customer

Report | Print