Justin Ortiz
Justin Ortiz at Toyota of Tampa Bay

Justin Ortiz

Service Advisor

Toyota of Tampa Bay

1101 East Fletcher Avenue
Tampa, FL 33612

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4.5
165 Reviews

Languages Spoken

Spanish Spanish

4.5

165 Reviews

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165 Reviews of Justin Ortiz

March 12, 2026

Dealership Rating
Employee Rating

Very friendly gentleman and kept me informed throughout the my Stay at the dealer, before getting my car back. More

by HUGOG714
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Mar 12, 2026

Toyota of Tampa Bay responded

Thank you for trusting us with your Toyota Highlander service. We’re glad our team was friendly and kept you informed throughout your visit. We appreciate your feedback and look forward to assisting you again.

March 02, 2026

Dealership Rating
Employee Rating

The service department and service advisor Justin Ortiz is always on point. I recommend them to any Toyota owner I know. More

by jay.vermette
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Mar 02, 2026

Toyota of Tampa Bay responded

It’s wonderful to hear that Justin and the service team have been spot on with your Toyota. Your recommendation to fellow Toyota owners means a great deal to us.

February 17, 2026

Dealership Rating
Employee Rating

I just bought a new phone. In addition to routine service, Justin Ortiz reconnected my phone. Thanks More

by LIONSPAW64
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Feb 17, 2026

Toyota of Tampa Bay responded

We appreciate you choosing our service for your Toyota RAV4 and are glad Justin could reconnect your new phone. Thank you for the five-star rating. Let us know if you need anything in the future.

February 05, 2026

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Too much time to oil change they took more than 3 hour to do it More

by PATULE123
Service Price Transparency
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Recommend Dealer
No
Feb 08, 2026

Toyota of Tampa Bay responded

Thank you for bringing this to our attention. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

Feb 08, 2026

Toyota of Tampa Bay responded

Thank you for bringing this to our attention. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

January 30, 2026

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Service prrsónnel rude and confrontational. I have been servicing my automobiles for many years this was the worst experience. More

by HARISHMAGO758
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No
Feb 02, 2026

Toyota of Tampa Bay responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

Feb 02, 2026

Toyota of Tampa Bay responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

January 25, 2026

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Employee Rating

It took about an hour for my service and I was very happy with the time. My new running boards look fantastic. The personnel was extremely nice and professional. I’m very happy with Toyota! More

by diane.gonyea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 25, 2026

Toyota of Tampa Bay responded

Thanks for sharing about your experience with Toyota of Tampa Bay. We appreciate your business and hope to see you again soon!

January 07, 2026

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Employee Rating

I had a service alert on 24 tundra and called dealer. Person on the phone had no idea what the issue was. I scheduled service and attended appointment. Upon arrival I advised service adviser of an issue More

by cavemanred1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 11, 2026

Toyota of Tampa Bay responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

Jan 11, 2026

Toyota of Tampa Bay responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

December 28, 2025

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Employee Rating

Justin is always courteous and professional. He keeps me informed and lets me know the cost upfront. More

by AEJSP2007
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Dec 28, 2025

Toyota of Tampa Bay responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 22, 2025

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Employee Rating

Great and fast service also great communication. Justin walked me thru the steps they were gonna going to work on my car More

by danielcruz0600
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 22, 2025

Toyota of Tampa Bay responded

Thanks for sharing your thoughts about your experience with Toyota of Tampa Bay. We appreciate your business and hope to see you again soon!

December 21, 2025

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Employee Rating

Great service! thank you for the quick turnaround. Happy Holidays to you and entire crew! More

by Muthu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris from Service Dept

Dec 21, 2025

Toyota of Tampa Bay responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Toyota of Tampa Bay. We look forward to having you as one of our valued customers for many more years to come!

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