Justin Ortiz | Page 4

I got the inside of my car detailed at this location. After I paid and waited 4 hours, I went to inspect my car and I noticed that the trunk, middle console, side of the seats and glove compartment were After I paid and waited 4 hours, I went to inspect my car and I noticed that the trunk, middle console, side of the seats and glove compartment were not cleaned at all and the floors still had pet hair in the floor. When I told Justin the representative he replied and said that was the best they could do because there was alot of pet hair. I had to ask to speak to a manager, the first said he would check it out and then disappeared. Then I found another manager that took the time so I could show him that it was not competed. He was shocked and said that they would take care of it. And put me in and uber so they could work on the car. A couple hours later I was notified it was done and came back. When I got the car back I was told that they gave me a complementary outside detail on my rims. The inside of the car was better but the sides of the seats were still not cleaned at all and filled with pet hair. I sent the pictures to Justin and he said to call his manager to let him know instead of notifying himself. At this point, I’m disappointed in the service and how sloppy of a job that was done twice and still not completed. Worse detail I’ve ever had. Even the complimentary detail on the rims were missing spots that needed to be cleaned. More

by ABASALI.CHERISSE Verified Customer Verified Customer

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Excellent professional treatment on how I was treated during my visit. Although my truck problem was not fixed due to not being able to duplicate the issue while being serviced. I will not be able to pay during my visit. Although my truck problem was not fixed due to not being able to duplicate the issue while being serviced. I will not be able to pay more on a hunch on what's wrong with the tacoma. Will wait until the problem is large enough to cost me an arm and a leg. More

by ANGELO.ML29 Verified Customer Verified Customer

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While I truly appreciate the entire service staff for their professionalism, my loyalty and respect for Norman Vassell, from Sears to TTB, cannot be questioned. I ALWAYS know what to expect in quality of their professionalism, my loyalty and respect for Norman Vassell, from Sears to TTB, cannot be questioned. I ALWAYS know what to expect in quality of service and I always get it. I also count on Justin Ortiz to answer questions I may have or if Norm is not available....and always am greeted with that smile of his. The video is a "nice touch" for understanding what my car's "doctor" has diagnosed as I am not car savy. I believe it was Horace (could not find on the staffing list) who brought my car back to me bathed, thanked me for using TTB before I had a chance to thank him...again with a smile. I also want to mention that I appreciate having, what I call, my ToyoCard, giving me the ability to take up to 6mos/no interest to pay the bill. And I love the coupons they send me to help me on my next visit. More

by SUPERDHB Verified Customer Verified Customer

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It was easy and fast service. And super nice ppl. Luis explained everything to me And super nice ppl. Luis explained everything to me More

by SULIMAN_TASHMAN Verified Customer Verified Customer

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Many thanks to Justin, Austin and the rest of the staff for the wonderful service. for the wonderful service. More

by STRAD1214 Verified Customer Verified Customer

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David Mendoza great service. Professional, friendly, bilingual. 100 Recommended Aks for him. Excellent servicio. En español e ingles recomendado 100% Professional, friendly, bilingual. 100 Recommended Aks for him. Excellent servicio. En español e ingles recomendado 100% More

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I really won't be coming back here again, and please don't bother calling me. Every single time I come in, it's a new level of pressure, chaos, and scamming. Everyone in the lobby is constantly talking don't bother calling me. Every single time I come in, it's a new level of pressure, chaos, and scamming. Everyone in the lobby is constantly talking about how they've been screwed by this dealership in some way, shape, or form. I was explicitly clear to Justin when I initially started the appointment yesterday that I did not have any time, nor desire to do anything OTHER than my oil change. I told him he can give me the quote, to take to go, but I would NOT be doing anything other than the oil change. I also asked him about a recall that my car received, and he completely ignored it. I told him I did NOT want to purchase new tires today or do anything with my brake fluid, and he again had another conversation with me about it, after I said I needed to get out of there ASAP. He then proceeded to take another 90 minutes after coming to me to re-discuss (an hour after I already had handed over my car), changing my tires and brake fluid. He gave me attitude when I respectfully said I was not going to change them today and appreciated his FYI, and was trying to pressure me by saying "I'm worried about other people on the road"... Seems he stretched out my appointment time even longer, when I said I needed to get out of there asap and to just change the oil. I have had a terrible experience EVERY TIME I come to this dealership. Gettel Toyota from now on ONLY; Never letting those coupons for oil changes get the best of me. You guys seriously need an overhaul. After all that, whoever worked on my car also didn't reset the system to be clear that I'm not due for maintenance, so now I also have an irritating pop up that won't go away till my next oil change. I don't even know if I believe he's changed my oil at this point, and I'm going to get it looked at separately. More

by taltoubah1 Verified Customer Verified Customer

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The service department at Toyota of Tampa Bay is amazing. Justin is professional, courteous and knowledgeable. I've owned luxury vehicles over the years and can honestly say the Justin is one of the best s Justin is professional, courteous and knowledgeable. I've owned luxury vehicles over the years and can honestly say the Justin is one of the best service advisors with whom I have dealt. More

by Brian A Verified Customer Verified Customer

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Justin is very informative and works well with the customer. The dealership gets things done quickly. customer. The dealership gets things done quickly. More

by jillannmarlatt Verified Customer Verified Customer

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Poor Custumer Service from Service Advisor Derrick Howard. Also, the advised Service repairs were extremely over priced when compared to other auto repair shops within the near by area. Howard. Also, the advised Service repairs were extremely over priced when compared to other auto repair shops within the near by area. More

by aescalan1 Verified Customer Verified Customer

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