Justin Pues

I don’t write reviews often, but the lack of professionalism here needs to be called out. Our sales representative, Janae, was genuinely great… helpful, kind, and professional. I hate that sh professionalism here needs to be called out. Our sales representative, Janae, was genuinely great… helpful, kind, and professional. I hate that she is wrapped into this review. Unfortunately, the issues we experienced were entirely due to dealership management, not her. We test drove a 2019 RAM truck and agreed to pay full sticker price because we felt the price was fair and reasonable. We were pre-approved to pay the full price through our own bank at ~6% APR, but allowed the dealership to explore financing. When the price sheet came back, the numbers were shocking: nearly $800/month on a ~$30k vehicle over 72 months. They refused to disclose the interest rate (which we later estimated to be almost triple our pre-approval), and we noticed thousands added in fees, including a $500 “security etch” and a maintenance warranty we explicitly declined. Management insisted these add-ons and their financing were mandatory if we wanted the vehicle. When we questioned this and asked to speak with the manager, we were told to either accept the deal as-is or leave. Despite agreeing to STICKER PRICE THAT THEY ASKED FOR, they refused to sell the vehicle unless we accepted unnecessary fees and a much higher interest rate than our pre-approval. This dealership does not act in good faith. The pricing is misleading as they impose scammy fees. We paid sticker price, the price they wanted, and they still refused. This behavior was entirely unprofessional, and is exactly why car dealers have a bad reputation. I hope that they change these practices. More

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I have bought multiple cars from the dealership. I have enjoyed it every time and appreciate the sales team I have enjoyed it every time and appreciate the sales team More

by BRIANDIDENKO Verified Customer Verified Customer

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Scammers! No compassion for customers! Just want the money! 0 stars! Don’t recommend! Shop else where! That doesn’t take advantage of their buyers! Gwen is gre No compassion for customers! Just want the money! 0 stars! Don’t recommend! Shop else where! That doesn’t take advantage of their buyers! Gwen is great at getting over on deals to make them money! But they suck at being able to fix what they did! Sold me a truck with a broken windshield and told me i still had to keep it they sealed it…red flag number 1! Scam artist dealership! More

by nikkipowell9548 Verified Customer Verified Customer

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Tim Scott was great. He was very personable and knowledgeable in his field. He could answer all of our questions and made the process fast and easy. He was very personable and knowledgeable in his field. He could answer all of our questions and made the process fast and easy. More

by AMMALONA Verified Customer Verified Customer

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We walked into the dealership on Saturday and found the car we wanted. Jalen Moore, the general manager, was professional but direct while trying to work out a deal, even though it didn’t come together tha car we wanted. Jalen Moore, the general manager, was professional but direct while trying to work out a deal, even though it didn’t come together that day. A few days later, the dealership called us back to see if we were still interested, so we scheduled a 6:00 PM appointment for Tuesday after a full day of work. Our salesperson, Robyn, was incredible. She was patient, helpful, and extremely knowledgeable. She made us feel comfortable and valued as customers. Unfortunately, everything went downhill the moment Justin Pues, the general sales manager, entered the conversation. He didn’t bother to introduce himself and immediately came off as rude, dismissive, and completely unprofessional. His tone was condescending and aggressive. He actually told us we had “nagged him enough,” that he was “losing money,” and that we had “taken plenty of his time.” It was shocking to be spoken to that way by someone in management. He made it clear he didn’t care about customer service, only about rushing home because it was 40 minutes past closing. We were told we had to “make a deal now” or lose the offer, even though we showed up on time for an appointment they scheduled. The pressure, disrespect, and attitude were completely unacceptable. It’s truly disappointing that one person’s behavior could ruin what started as a great experience. Robyn was fantastic, but Justin’s unprofessionalism and rudeness made it impossible for us to feel comfortable doing business here. More

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Process started great and liked my salesman, Elm. Once the buying process started we were there for way too long and there were many mistakes with pricing…Make sure you check your numbers! Once the buying process started we were there for way too long and there were many mistakes with pricing…Make sure you check your numbers! More

by Car buyer Verified Customer Verified Customer

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Great people wonderful deal, thank you Robyn Odonell, a wonderful sales person who was very friendly, knowledgeable, personable and just straight up wonderful. She made us feel at home here at Russ Darrow wonderful sales person who was very friendly, knowledgeable, personable and just straight up wonderful. She made us feel at home here at Russ Darrow. Justin Pues, her manager was great to work with and very helpful! He assisted with an issue and made sure everything was fixed to our standards! And we have to give a shout out to the GM, Jalen Moore, who put together a great crew and wonderful environment! More

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Elmedin was great to work with. Very professional and patient. We would recommend him highly. Very professional and patient. We would recommend him highly. More

by Odwyer893 Verified Customer Verified Customer

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The service was quick. I was told it would take an hour to and hour and a half. It actually took 45 minutes from beginning to end. I was told it would take an hour to and hour and a half. It actually took 45 minutes from beginning to end. More

by daronmay Verified Customer Verified Customer

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I purchased this truck on 9/27 and had a few things that needed to be fixed prior to me getting it. They had told me it would be a few days for it to be finished because they had told order parts, should be needed to be fixed prior to me getting it. They had told me it would be a few days for it to be finished because they had told order parts, should be done by tuesday. parts did not show up until thursday. They fixed this but they still haven't done the other issues that i requested. They have had this truck for the entire week, why would you wait until now to do them when you had originally given me an earlier promised time? Customer service is lacking. Give proper expectations to your customers. More

by Chadseubert12 Verified Customer Verified Customer

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