Justin Pues

Scammers! No compassion for customers! Just want the money! 0 stars! Don’t recommend! Shop else where! That doesn’t take advantage of their buyers! Gwen is gre No compassion for customers! Just want the money! 0 stars! Don’t recommend! Shop else where! That doesn’t take advantage of their buyers! Gwen is great at getting over on deals to make them money! But they suck at being able to fix what they did! Sold me a truck with a broken windshield and told me i still had to keep it they sealed it…red flag number 1! Scam artist dealership! More

by nikkipowell9548 Verified Customer Verified Customer

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Tim Scott was great. He was very personable and knowledgeable in his field. He could answer all of our questions and made the process fast and easy. He was very personable and knowledgeable in his field. He could answer all of our questions and made the process fast and easy. More

by AMMALONA Verified Customer Verified Customer

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We walked into the dealership on Saturday and found the car we wanted. Jalen Moore, the general manager, was professional but direct while trying to work out a deal, even though it didn’t come together tha car we wanted. Jalen Moore, the general manager, was professional but direct while trying to work out a deal, even though it didn’t come together that day. A few days later, the dealership called us back to see if we were still interested, so we scheduled a 6:00 PM appointment for Tuesday after a full day of work. Our salesperson, Robyn, was incredible. She was patient, helpful, and extremely knowledgeable. She made us feel comfortable and valued as customers. Unfortunately, everything went downhill the moment Justin Pues, the general sales manager, entered the conversation. He didn’t bother to introduce himself and immediately came off as rude, dismissive, and completely unprofessional. His tone was condescending and aggressive. He actually told us we had “nagged him enough,” that he was “losing money,” and that we had “taken plenty of his time.” It was shocking to be spoken to that way by someone in management. He made it clear he didn’t care about customer service, only about rushing home because it was 40 minutes past closing. We were told we had to “make a deal now” or lose the offer, even though we showed up on time for an appointment they scheduled. The pressure, disrespect, and attitude were completely unacceptable. It’s truly disappointing that one person’s behavior could ruin what started as a great experience. Robyn was fantastic, but Justin’s unprofessionalism and rudeness made it impossible for us to feel comfortable doing business here. More

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Process started great and liked my salesman, Elm. Once the buying process started we were there for way too long and there were many mistakes with pricing…Make sure you check your numbers! Once the buying process started we were there for way too long and there were many mistakes with pricing…Make sure you check your numbers! More

by Car buyer Verified Customer Verified Customer

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Great people wonderful deal, thank you Robyn Odonell, a wonderful sales person who was very friendly, knowledgeable, personable and just straight up wonderful. She made us feel at home here at Russ Darrow wonderful sales person who was very friendly, knowledgeable, personable and just straight up wonderful. She made us feel at home here at Russ Darrow. Justin Pues, her manager was great to work with and very helpful! He assisted with an issue and made sure everything was fixed to our standards! And we have to give a shout out to the GM, Jalen Moore, who put together a great crew and wonderful environment! More

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Elmedin was great to work with. Very professional and patient. We would recommend him highly. Very professional and patient. We would recommend him highly. More

by Odwyer893 Verified Customer Verified Customer

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The service was quick. I was told it would take an hour to and hour and a half. It actually took 45 minutes from beginning to end. I was told it would take an hour to and hour and a half. It actually took 45 minutes from beginning to end. More

by daronmay Verified Customer Verified Customer

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I purchased this truck on 9/27 and had a few things that needed to be fixed prior to me getting it. They had told me it would be a few days for it to be finished because they had told order parts, should be needed to be fixed prior to me getting it. They had told me it would be a few days for it to be finished because they had told order parts, should be done by tuesday. parts did not show up until thursday. They fixed this but they still haven't done the other issues that i requested. They have had this truck for the entire week, why would you wait until now to do them when you had originally given me an earlier promised time? Customer service is lacking. Give proper expectations to your customers. More

by Chadseubert12 Verified Customer Verified Customer

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Bruce was an awesome guy and did a great job handling my issue, management of this franchise however is a joke. Wouldnt reccomend buying anything used from here. issue, management of this franchise however is a joke. Wouldnt reccomend buying anything used from here. More

by DEVLINBATT Verified Customer Verified Customer

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They were great to work with. Everything was handled in a professional manner which made the experience much better. Everything was handled in a professional manner which made the experience much better. More

by TALEN Verified Customer Verified Customer

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