Kacie Greico | Page 12

Toyota of Scranton responded

jerome.yeninas, Thank you for taking the time to share your wonderful experience at Toyota of Scranton! We're delighted to hear that our staff provided you with a great experience and that their professionalism and friendliness made a positive impression on you. At Toyota of Scranton, we strive to create a welcoming and customer-centric environment, and it's fantastic to know that our team met your expectations. We're thrilled to hear that you would consider shopping with us again in the future. We genuinely appreciate your kind words and your willingness to recommend our dealership. Should you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We would be more than happy to help. Thank you again for choosing Toyota of Scranton. We look forward to serving you in the future. Best regards, Mary Jo Preno Toyota of Scranton

Toyota of Scranton responded

NTJS, Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and are thrilled to hear that you had a great experience at Toyota of Scranton. We take pride in running a well-run and efficient dealership, and it's wonderful to know that our efforts have made a positive impression on you. Our dedicated employees are committed to providing exceptional service, and we're glad that their efforts were reflected in your experience. We're delighted that you enjoyed our comfortable waiting area and the food options we provide. We believe that our customers deserve a pleasant and convenient experience while waiting for their vehicles. Thank you for acknowledging our timely service as well. We understand that your time is valuable, and we strive to complete service in a prompt manner without compromising quality. If there's anything else we can do to further enhance your experience or if you have any additional feedback to share, please don't hesitate to reach out. We're here to assist you and ensure your continued satisfaction. Once again, thank you for choosing Toyota of Scranton. We greatly appreciate your support, and we look forward to serving you in the future. Best regards, Mary Jo Preno Toyota of Scranton

Toyota of Scranton responded

Pventuri81, Thank you for taking the time to provide feedback on your recent service experience at Toyota of Scranton. We appreciate your overall positive review and apologize for the oversight regarding your wheel rotation. We strive to provide exceptional service, and it's disappointing to hear that we missed this important task during your visit. We understand the importance of regular wheel rotations in maintaining the performance and longevity of your vehicle. Please accept our sincere apologies for any inconvenience this may have caused. We truly appreciate your understanding and would like to assure you that we have addressed this issue with our service team to ensure that such oversights are avoided in the future. Our commitment is to deliver excellent service, and your feedback helps us identify areas for improvement. If there's anything else we can do for you or if you would like to schedule your wheel rotation at your convenience, please reach out to us directly. We value your business and the opportunity to make things right. Thank you again for choosing Toyota of Scranton, and we look forward to serving you better in the future. Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

Deary Gary, Thank you for sharing your positive review of Toyota of Scranton's customer service. We're thrilled to hear that you had an excellent experience and found our staff to be both professional and friendly. Kacie, in particular, is delighted to have made a positive impact on your visit by providing exceptional customer service. At Toyota of Scranton, we strive to ensure that every customer feels valued and receives the best possible assistance throughout their experience. We appreciate your kind words and will make sure to pass them along to our team, including Kacie. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again and providing top-notch service. Warm regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

Dear GIAIM013, Thank you for taking the time to leave a positive review of Toyota of Scranton service department. We are thrilled to hear that you consistently receive great service from our team of competent and trustworthy professionals. At Toyota of Scranton, we strive to provide an excellent experience for our customers, and we're glad to know that we have met your expectations every time. Your trust in our service department is highly valued, and we are committed to maintaining the highest standards of professionalism and quality. If there is anything else we can assist you with or if you have any further feedback to share, please feel free to reach out. We appreciate your continued support and look forward to serving you in the future with the same level of excellence that you have come to expect. Take care, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

THOMASSAVERO, Thank you for your positive review and for choosing Toyota of Scranton for your service needs. We're delighted to hear that you had a great experience with our service team and that the job was done to your satisfaction. We appreciate your feedback regarding the labor cost. We understand that pricing is an important consideration for our valued customers, including senior citizens. We regularly review our pricing structure to ensure it remains fair and competitive for all customers. We value our senior customers and their loyalty, and we will certainly take your suggestion into consideration as we evaluate our pricing options moving forward. We also encourage you to stay connected with us through our website or contact our service department directly to inquire about any ongoing promotions or discounts that may be available. Please know that we strive to provide excellent service at a competitive value, and we appreciate your understanding. If you have any further questions or concerns, please don't hesitate to reach out to our team. We're here to assist you and ensure your continued satisfaction. Thank you once again for your positive feedback and for choosing Toyota of Scranton. We look forward to serving you again in the future. Warm regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

Swaters93, Thank you for leaving a wonderful 5-star service review for Toyota of Scranton! We're thrilled to hear that you had a great service experience with us. Our dedicated team is committed to providing excellent service to all our customers. We're glad to hear that our staff was very friendly and made your visit enjoyable. We understand that waiting times can be inconvenient, and we strive to ensure minimal wait times for our customers. It's fantastic to know that your wait was short and efficient. Your kind words are greatly appreciated, and we're grateful for your recommendation. If there's anything else we can do for you or if you have any further questions, please feel free to reach out. We look forward to serving you again in the future and providing you with the same level of exceptional service. Thank you for choosing Toyota of Scranton! Thanks again, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

Hi Rich, Thank you so much for your glowing 5-star review! We're thrilled to hear that you had a wonderful experience at Toyota of Scranton and that you're satisfied with the service you received. Your feedback means a lot to us, and we greatly appreciate your continued support. At Toyota of Scranton, we strive to provide exceptional service to our valued customers, and we're delighted to know that we've met your expectations. We look forward to serving you in the future and ensuring that your experience with us remains top-notch. If you ever have any questions, concerns, or further needs, please don't hesitate to reach out. We're here to assist you and make your automotive journey as seamless as possible. Thank you once again for choosing Toyota of Scranton as your trusted service provider. We can't wait to continue serving you! Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

Hi Rich, Thank you for taking the time to leave us such a wonderful 5-star review. We're thrilled to hear that you had a great experience with us and that you found our service to be thorough and professional. We're delighted to hear that you're enjoying your new Tacoma and we're confident that it will provide you with many years of reliable and enjoyable driving. Our team takes great pride in providing exceptional customer service and we're glad to know that we've met your expectations. We appreciate your business and look forward to serving you in the future. If you have any questions or concerns, please don't hesitate to contact us. Thank you again for choosing Toyota of Scranton and for your kind words. Take care, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

LMMDMAY, I am glad to hear that you had a great experience with Kacie at Toyota of Scranton! Providing personable and thorough service is important for creating a positive customer experience, and it sounds like Kacie went above and beyond in that regard. Thank you for taking the time to share your positive feedback and leaving a 5-star review. This kind of review will not only make Kacie feel appreciated but also help Toyota of Scranton meet or even exceed its benchmark or goal for customer satisfaction. Take care, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton