Kacie Greico | Page 12

Toyota of Scranton responded

LMMDMAY, I am glad to hear that you had a great experience with Kacie at Toyota of Scranton! Providing personable and thorough service is important for creating a positive customer experience, and it sounds like Kacie went above and beyond in that regard. Thank you for taking the time to share your positive feedback and leaving a 5-star review. This kind of review will not only make Kacie feel appreciated but also help Toyota of Scranton meet or even exceed its benchmark or goal for customer satisfaction. Take care, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

BZIMMY77, Thank you for sharing your positive experience with our dealership! We are thrilled to hear that you had a wonderful experience and that you would highly recommend us to your friends and family. It is always our goal to provide excellent customer service and to make every visit as smooth and enjoyable as possible. We appreciate your business and look forward to serving you and your loved ones in the future. Take care, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

GIAMIM013, Thank you so much for taking the time to share your experience with us. We are delighted to hear that you had a superb experience with Kacie and the team at Toyota of Scranton. It is always our goal to provide top-notch customer service and maintenance to our customers in a welcoming atmosphere. We are thrilled to hear that our team's hard work paid off and that they were able to get you back on the road as quickly as possible. We truly appreciate your kind words about Kacie and her exceptional communication skills. We will be sure to pass along your feedback to her and the rest of the team. They will be thrilled to hear that their efforts have made a positive impact on your experience. Thank you once again for choosing Toyota of Scranton, and we look forward to serving you in the future. Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

Dear LMMDMAY, Thank you so much for leaving us a 5-star review on Google! We are delighted to hear that you had a great experience with us and that our staff exceeded your expectations. We take pride in providing exceptional service to all our customers, and we are thrilled that your service advisor was able to assist you and make your experience even better. We will be sure to pass on your kind words to them and the rest of our team. Thank you for choosing our dealership, and we appreciate your business. If you need any further assistance or have any questions, please do not hesitate to reach out to us. We look forward to serving you in the future and providing you with another excellent experience. Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

JOE.LABORANTI, Thank you for sharing your wonderful experience at our dealership! We are thrilled to hear that you were treated very well and that you had a very good experience with us. We are also grateful that you would consider coming back to us again in the future. At our dealership, we pride ourselves on providing exceptional customer service and making sure that every customer feels valued and respected. We are glad that we were able to meet your expectations and provide you with a positive experience. Thank you again for your review, and we look forward to seeing you again soon! Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton mjpreno@tsofs.com

Toyota of Scranton responded

CHRISTERPOPP, Thank you for taking the time to follow up with us and complete an online review. We are so happy to see we earned 5 stars! It's wonderful to hear that you had a positive experience with our service department. Your feedback is greatly appreciated and helps us to continue to improve our services. Please don't hesitate to reach out if you have any further questions or concerns, and we look forward to assisting you with any future automotive needs you may have. Take care, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

Hi William, Thank you for taking the time to offer feedback on your recent service visit. We are thrilled we earned a 5 star rating. We appreciate your comments on the service Kacie provided at your visit. We will definitely share them with Kacie. We also noted your comment on the length of time for your appointment. We work with our team daily to stress the importance of honoring our customer's time. Thank you for sharing your comments with us, it helps us make the necessary improvements. We look forward to your next visit. Take care, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

BILL644, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We are delighted you enjoyed working with our service team. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

Toyota of Scranton responded

Taylor_Bruno, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We all appreciate your comments. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

Toyota of Scranton responded

CHAZBREW, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We all appreciate your comments regarding working with Kacie. Thanks for letting us know. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com