Kaitlin Dauzat

The reps are all good but this particular time Kaitlin helped me. She is very polite and customer oriented. She also is also very knowledgeable about the services needed. The service center typically get helped me. She is very polite and customer oriented. She also is also very knowledgeable about the services needed. The service center typically gets it right the first time. Wait times are within reason. Location is very good. Kwanza helped me with checkout. She is also very polite and customer oriented. More

by HALSIMONJPGR Verified Customer Verified Customer

Report | Print

Staff was very friendly and time of service exceeded my expectations. I will definitely be back if need be expectations. I will definitely be back if need be More

by SBOURG94 Verified Customer Verified Customer

Report | Print

The service department staff are friendly and helpful. Kaitlin knows her stuff she explained things thoroughly Kaitlin knows her stuff she explained things thoroughly More

by NOLADOLA1 Verified Customer Verified Customer

Report | Print

RUN FROM THIS PLACE IF YOU ARE READING THIS! There is a reason this service department is not as busy as any other dealership. I brought my truck to this location and was working with General There is a reason this service department is not as busy as any other dealership. I brought my truck to this location and was working with General Motors directly to assist me with the repairs and cost of the repairs. I was told by crown that my truck needed repairs that would cost me 10k. GM was going to cover a portion of the work and Crown's service department denied the funding as Kaitlin informed me that... "I was not a valued customer because I did not purchase or service my vehicle their in the past". Everytime I called, she was busy and no one else could help me. They "Kaitlin and cronies" were lazy, rude and all sitting around talking as the phone rang when we went to pick the truck up and take it to Legacy GMC on the westbank. The problems that Kaitlin said I had would not have done anything but put a bandaid on the problem long enough to get me out the door so they could collect 10K and charge me again once the bandaid broke again. They told me that I could trade it in and offered me less than I owed on the truck. The offer was a pure joke, as is their service department. Once I got my truck to Legacy, they informed me of the real issue which would be an engine replacement. General Motors reached out to Legacy to work with them to cover the cost of the engine. Note... the truck only had 75k miles on it and was kept meticulously maintained and cleaned. Legacy GMC swapped my engine, motor mounts, and repaired or replaced items that were worn or could cause a future problem while the engine was out as to save me from future labor cost if a part located under the engine became an issue. Legacy GMC took care of everything for half of what Crown estimated for the repairs and they communicated daily on the steps taken to repair the truck. I would tell anyone who even says the name Crown Buick GMC to run in the opposite direction. I have never dealt with a more useless group of individuals who are just there for a paycheck. AGAIN RUN FROM THIS PLACE! There are better companies in 3rd world countries than this service department. I still can't wrap my head around GM offering to cover cost so I would not be as out of pocket, and this group at Crown denying the money from the manufacturer. As they stated "customers are not valued at their location". More

Report | Print

Always feel confident on the quality of service at Crown. Work is done timely and accurately at a reasonable cost. Work is done timely and accurately at a reasonable cost. More

by MBONCK Verified Customer Verified Customer

Report | Print

Fast, friendly and courteous. My three words express my views and any further feedback is redundant My three words express my views and any further feedback is redundant More

by MISSZUE Verified Customer Verified Customer

Report | Print

Kaitlin was great to work with, when I was picking up my vehicle they forgot to install the right side dash panel. Kaitlin came out and placed the panel in it correct position. The new mirror on the right s vehicle they forgot to install the right side dash panel. Kaitlin came out and placed the panel in it correct position. The new mirror on the right side has grease smear on the glass as well as on the right front door window exterior m.There was grease on the left rear door panel exterior More

by PETER.MURRAY Verified Customer Verified Customer

Report | Print

Always provide great service in a timely manner. They always help in communicating future services for your vehicle. They always help in communicating future services for your vehicle. More

by KimballM Verified Customer Verified Customer

Report | Print

Everything went well I am very happy with crown everybody was very helpful and the work that was done was great was very helpful and the work that was done was great More

by AJBEGOVICH Verified Customer Verified Customer

Report | Print

Excellent customer service. Valuable information and services. The team was friendly, professional, and they explained everything clearly. They also provided helpful tips on mai Valuable information and services. The team was friendly, professional, and they explained everything clearly. They also provided helpful tips on maintaining my truck. More

by ALGIERSFISCHER Verified Customer Verified Customer

Report | Print