Kalai Mukawa
Kalai Mukawa at Honolulu Buick GMC
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Kalai Mukawa | Page 2

Sales Manager

Honolulu Buick GMC

2945 N Nimitz Hwy
Honolulu, HI 96819

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4.1
65 Reviews

Dealership Experience

6 yrs, 9 mos

4.1

65 Reviews

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65 Reviews of Kalai Mukawa

February 06, 2023

Dealership Rating
Employee Rating

Sales\service was welcoming. Very helpful and knowledgeable. Helped us get the vehicle we wanted and didn’t take to long. More

by V&C,Tubon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jenn Turner, Sean Hamic

Feb 07, 2023

Honolulu Buick GMC responded

Congratulations on your new vehicle and thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

February 01, 2023

Dealership Rating
Employee Rating

Great customer service , friendly staff , very patient answering questions helping finding the right vehicle, definitely recommend them .. More

by JUBRAN718
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jeff Lee, Theresa Karas, Jenn Turner , Colin Viloria

Feb 02, 2023

Honolulu Buick GMC responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

December 17, 2022

Dealership Rating
Employee Rating

Excellent service and very helpful and informative excellent customer service very knowledgeable with the process and very professional More

by METUSELU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dante Jovenal

Dec 18, 2022

Honolulu Buick GMC responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

November 22, 2022

Dealership Rating
Employee Rating

This dealership is the worst I’ve ever been to both on the service and sales side. They did not perform the services I requested and try to overcharge for everything. More

by troy.palencia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jeff Lee, Sean Hamic

Nov 25, 2022

Honolulu Buick GMC responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

November 15, 2022

Dealership Rating
Employee Rating

They They are working together to the work done Unity help as team good morale More

by PUAUYUFUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Herman Teves, Jr. , Irene Nicholson

Nov 16, 2022

Honolulu Buick GMC responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Honolulu Buick GMC , we look forward to having you as a valued customer for many years to come! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

October 29, 2022

Dealership Rating
Employee Rating

These guys will get your signature on the dotted line then forget about you. They will forget to submit it registration and safety, cause MONTHS of headaches. Oh and they will sell you cars they’ve never More

by Andrew
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Theresa Karas, Andrew Morey , North Barnes

Nov 02, 2022

Honolulu Buick GMC responded

Andrew, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

October 19, 2022

Dealership Rating
Employee Rating

5⭐️+ for my overall experience at Honolulu GMC. The “+” goes to Colin Viloria to whom I would give 10 stars if I could. He was attentive, knowledgeable and professional on all aspects of the buyin More

by JDP
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Viloria

Oct 20, 2022

Honolulu Buick GMC responded

Congratulations on your new vehicle! We are so glad that Colin had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

September 18, 2022

Dealership Rating
Employee Rating

Great buying experience at Honolulu Buick GMC Cadillac. I would highly recommend them for all your car buying needs. More

by rip808collectibles
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeff Lee, Theresa Karas

Sep 19, 2022

Honolulu Buick GMC responded

Thanks for sharing your thoughts about your experience with Honolulu Buick GMC . We appreciate your business and hope to see you again soon! Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

August 06, 2022

Dealership Rating
Employee Rating

selling a deffective product will not recommend and will not earned another business from me, friends and family coz tried to return and get a new truck which is cheaper than what i had no help was done More

by TATOT61
Customer Service
Friendliness
Price
Recommend Dealer
No
Aug 11, 2022

Honolulu Buick GMC responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

July 30, 2022

Dealership Rating
Employee Rating

Everyone who worked with us to make our new truck purchase happen were very professional. They were super patient with us and made us feel comfortable to be able to make the right decisions. We wor More

by PJHALEMANU
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeff Lee, Theresa Karas, Nick Nakama , Justin

Jul 30, 2022

Honolulu Buick GMC responded

Congratulations on your new truck! We are happy to hear our sales department was able to get you into a new vehicle and make you feel comfortable every step of the way. We appreciate the wonderful feedback and will pass on the kind praises to our staff. Thank you for choosing Honolulu Buick GMC Cadillac, Kara DeMello Customer Experience Manager Honolulu Buick GMC Cadillac

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