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Kalai Mukawa
Kalai Mukawa at Honolulu GMC Cadillac

Kalai Mukawa | Page 3

Sales Manager

Honolulu GMC Cadillac

2945 N Nimitz Hwy
Honolulu, HI 96819

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4.5
100 Reviews

Dealership Experience

8 yrs, 11 mos

4.5

100 Reviews

Write a Review

100 Reviews of Kalai Mukawa

January 10, 2025

Dealership Rating
Employee Rating

Outstanding Supporting Cast, everyone was very helpful and make the buying experience awesome for me and my family More

by Ranger2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Huang, Theresa Karas, Jeff Lee, Herman Teves, Jr., Akira

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Jan 10, 2025

Honolulu GMC Cadillac responded

We're delighted to hear that our team at Honolulu Buick GMC Cadillac made your buying experience a memorable one for you and your family. Thank you for the kind words, and we hope you're enjoying your new vehicle!

Jan 11, 2025

Ranger2017 responded

Outstanding Supporting Cast, everyone was very helpful and make the buying experience awesome for me and my family!! Mahalo!!

January 10, 2025

Dealership Rating
Employee Rating

manager and one salesperson seemed honest. another salesperson didn't. hence the 3 star review More

by RANDALL.KAYA
Recommend Dealer
Yes

Other Employees Tagged: Dante Jovenal , Theresa Karas

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Jan 10, 2025

Honolulu GMC Cadillac responded

We're sorry to hear you didn't have a 5-star experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

December 27, 2024

Dealership Rating
Employee Rating

No communication. Won't answer phones. Car had been in and out of service for 2 months with no update. More

by IMATEO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jeff Huang, Theresa Karas, Andrew Morey

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Dec 31, 2024

Honolulu GMC Cadillac responded

I regret to hear about the lack of communication and extended service time you've experienced. This is not the level of service we strive for, and I apologize for any frustration caused. Please reach out at your earliest convenience so we can address this situation promptly. Thank you, Justen Chilcoat - General Manager

October 26, 2024

Dealership Rating
Employee Rating

Although we know the process of purchasing a vehicle can be quite awhile, I can say we did have Excellent Customer Service. Thank you! More

by Jo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Theresa Karas, Akira Wood

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Oct 27, 2024

Honolulu GMC Cadillac responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Jo, and we are thrilled that you found your experience with us here at Honolulu GMC Cadillac to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

October 17, 2024

Dealership Rating
Employee Rating

Awesome service department. Took care of my vehicles needs when I needed it most. Took longer than expected but they got it done. More

by KKC1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Juanita Ocampo , Sheldon Ahlo, Eric Cheigh, Jeff Huang, Theresa Karas, Jeff Lee, Herman Teves, Jr.

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Oct 18, 2024

Honolulu GMC Cadillac responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Honolulu GMC Cadillac! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

October 13, 2024

Dealership Rating
Employee Rating

The sales force, financing team and management were top-notch. …the best car buying experience I have ever had. I purchased a 2021 Lexus GX 460 with a trade in. More

by BKCOGSWELL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Andi Rus

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Oct 13, 2024

Honolulu GMC Cadillac responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Honolulu GMC Cadillac. Congratulations on your new Lexus GX 460! Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

September 22, 2024

Dealership Rating
Employee Rating

Terrible communication. Service department is very slow. They will tell you anything to get you to buy. More

by 7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Nick Nakama

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Sep 26, 2024

Honolulu GMC Cadillac responded

We apologize for the poor communication and slow service you experienced. This feedback is concerning, as we strive to provide honest and efficient service at all times. We would like to address your concerns directly, so please reach out when convenient. Thank you, Justen Chilcoat - General Manager

September 18, 2024

Dealership Rating
Employee Rating

Honolulu GMC Cadillac service department is the BEST. My experience has always been great. I appreciate the hard work that Micah, Liana, and Luis do, as well as everyone else that works there. Thank you More

by Christina Siamani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Juanita Ocampo , Sheldon Ahlo, Eric Cheigh, Jeff Huang, Theresa Karas, Jeff Lee, Herman Teves, Jr.

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Sep 19, 2024

Honolulu GMC Cadillac responded

Thank you so much, Christina, for your excellent review! We are so glad that Micah and our team had the opportunity to work with you, and we are thrilled that you found your experience with us here at Honolulu GMC Cadillac to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

September 08, 2024

Dealership Rating
Employee Rating

Sasha was very patient, extremely helpful and very informative, overall experienced with her was great. Kalai was also helpful and made me feel comfortable with my decision to purchase by breaking dow More

by VAIAGAE05
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Theresa Karas, Sasha Serene

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Sep 09, 2024

Honolulu GMC Cadillac responded

Thanks for your feedback on your recent visit to Honolulu GMC. It's great to hear that Sasha and Kalai were able to assist you and that you had such a positive experience. Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

Sep 09, 2024

Honolulu GMC Cadillac responded

Thanks for sharing your experience! We're glad to hear Sasha and Kalai provided excellent service at Honolulu Buick GMC Cadillac. Enjoy your new vehicle! We look forward to serving you again!

August 23, 2024

Dealership Rating
Employee Rating

Very upfront with pricing. They do a dealer markup but also give you a good price for your trade-in so in Hawaii it balances out. Very professional and courteous staff. Had a l More

by PICCIURRO421
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Theresa Karas, Katherine- Great sales woman.

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Aug 25, 2024

Honolulu GMC Cadillac responded

Thanks for sharing your thoughts about your experience with Honolulu Buick GMC. We appreciate your business and hope to see you again soon! Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

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