Kalai Mukawa
Kalai Mukawa at Honolulu Buick GMC
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Kalai Mukawa | Page 3

Sales Manager

Honolulu Buick GMC

2945 N Nimitz Hwy
Honolulu, HI 96819

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4.2
67 Reviews

Dealership Experience

6 yrs, 9 mos

4.2

67 Reviews

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67 Reviews of Kalai Mukawa

August 06, 2022

Dealership Rating
Employee Rating

selling a deffective product will not recommend and will not earned another business from me, friends and family coz tried to return and get a new truck which is cheaper than what i had no help was done More

by TATOT61
Customer Service
Friendliness
Price
Recommend Dealer
No
Aug 11, 2022

Honolulu Buick GMC responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

July 30, 2022

Dealership Rating
Employee Rating

Everyone who worked with us to make our new truck purchase happen were very professional. They were super patient with us and made us feel comfortable to be able to make the right decisions. We wor More

by PJHALEMANU
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeff Lee, Theresa Karas, Nick Nakama , Justin

Jul 30, 2022

Honolulu Buick GMC responded

Congratulations on your new truck! We are happy to hear our sales department was able to get you into a new vehicle and make you feel comfortable every step of the way. We appreciate the wonderful feedback and will pass on the kind praises to our staff. Thank you for choosing Honolulu Buick GMC Cadillac, Kara DeMello Customer Experience Manager Honolulu Buick GMC Cadillac

July 17, 2022

Dealership Rating
Employee Rating

Good and Friendly they try to give you the best deal in town and good Service More

by NONE3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jul 18, 2022

Honolulu Buick GMC responded

Thanks for your feedback on your recent visit to Honolulu Buick GMC. I'm glad to hear that we were able to assist you and that you had such a positive experience. Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

July 15, 2022

Dealership Rating
Employee Rating

Thank you everyone at Honolulu dealership for helping me with anew Escalade. Vehicle is great. Mahalo everyone. Great job More

by sunny707
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sheldon Ahlo, Jeff Lee, Theresa Karas , Justen is great

Jul 19, 2022

Honolulu Buick GMC responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

July 01, 2022

Dealership Rating
Employee Rating

Need to answer the phone lines more often. Have a receptionist that just answers phones and directs customers. Having to call back multiple time just to reach someone is not the key. Especi More

by BAYBPU
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Collin Viloria

Jul 05, 2022

Honolulu Buick GMC responded

Thanks for sharing your thoughts about your experience with Honolulu Buick GMC . We appreciate your business and hope to see you again soon! Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

May 03, 2022

Dealership Rating
Employee Rating

Bought 2 vehicles over 3 years. Both a bust. Got rid of Enclave at 12,000 miles not a good vehicle. Bought a Denali GMC has thrown rods twice before 13,000 miles Last repair cam More

by TROPICALWHOLESALE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Juanita Ocampo, Jeff Huang , Samantha Earl, Alan Edwards, Irene Nicholson

May 07, 2022

Honolulu Buick GMC responded

We're sorry to hear about your experiences, and would love to have a conversation and see if there is something we can come up with to turn it around for you. Please feel free to contact me directly. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

March 10, 2022

Dealership Rating
Employee Rating

Great service. Sean was the best! Made it easy to understand the process and helped me achieve my goal More

by MARCILISK
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sean Peros

Mar 11, 2022

Honolulu Buick GMC responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Sean and our team here at Honolulu Buick GMC. Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

February 20, 2022

Dealership Rating
Employee Rating

The salesperson was very knowledgeable and friendly. I had a great experience and wasn’t stressed out at all. I would definitely recommend Matt and Sean again. They went above and beyond to make the who More

by MALIAZ1
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Matt Marks, Sean Hamic

Feb 21, 2022

Honolulu Buick GMC responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

January 19, 2022

Dealership Rating
Employee Rating

Absolutely phenomenal experience. It was my first time buying a car, of which many mistakes were made regarding my indecision and lack of experience/knowledge. I actually messed up a loan, which was cance More

by STARNES01
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Theresa Karas , Sean Peros

Jan 20, 2022

Honolulu Buick GMC responded

Thank you for choosing Honolulu Buick GMC, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

January 16, 2022

Dealership Rating
Employee Rating

Friendly with limited inventory Finance was very Friendly with limited inventory Finance was very helpful Sakes process took longer than expected however, I am pleased with the Cadillac More

by jmp
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sean Peros

Jan 17, 2022

Honolulu Buick GMC responded

Thanks for sharing your thoughts about your experience with Honolulu Buick GMC. We appreciate your business and hope to see you again soon! Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

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