Kali Verzone

I just bought a Tesla Model Y Performance from Birmingham Luxury Motors and had an excellent experience working with Jim Bain. Jim was professional, knowledgeable, and easy to work with—no pressure and no Luxury Motors and had an excellent experience working with Jim Bain. Jim was professional, knowledgeable, and easy to work with—no pressure and no games. He made the whole process smooth and stress-free. If you’re looking for a great car-buying experience, I highly recommend asking for Jim. More

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Worked with Michael. This place is great will definitely be buying my next vehicle here. This place is great will definitely be buying my next vehicle here. More

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I would not recommend this dealership. It took 17 days to deliver the vehicle after purchase, even though we were told 5-7 days. The delay was caused supposedly by shipping and because the It took 17 days to deliver the vehicle after purchase, even though we were told 5-7 days. The delay was caused supposedly by shipping and because there was a cracked windshield (how was this not discovered until after the vehicle was purchased?). This was already frustrating, but the bigger issue is what happened next. 28 days later, the car we traded in still has not been paid off. I have had to make two car payments now this month, in addition to having to have car insurance on a car I did not own for 17 days. We have repeatedly tried to resolve this, but the manager refuses to speak with us, leaving us with no answers and no accountability. Our salesperson has been amazing, but the manager will not talk to us. This has caused unnecessary stress and could have serious financial consequences for us. Buying a car should not involve this level of delay, poor communication, and lack of follow-through. If you’re considering this dealership, proceed with caution. More

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My experience with Birmingham Luxury was a great experience and sale lady was excellent. I will be referring my family and friend in the near future. experience and sale lady was excellent. I will be referring my family and friend in the near future. More

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I want to start my review with the positives and then work my way to negative. Positive: 1. Car showed up cleaned and without any damages Negative: 1. Sales people (Mike) and Lance are slow and n work my way to negative. Positive: 1. Car showed up cleaned and without any damages Negative: 1. Sales people (Mike) and Lance are slow and non responsive. Mike never bothered to send us a video walkthrough and Andy another Sales rep did when Mike was out 2. The are not straightforward. We were told the car had 2 cards and had full self driving capability yet when we received the car, it’s not and when I contacted Mike, he said that it has the computer and not included. Also only one card is all you get 3. I asked multiple people to remove stickers yet car shows up with their sticker 4. Shipping was a big issue. Even though we were charged when they advertised free shipping cause we opted to not purchase their extended warranty, they took forever to ship the car and never provided any updates. I had to chase them down to find updates yet they would not provide anything and will always say I was about to call you 5. They ask to mail and not e sign cause they have some weird title company. Not the first time I have purchased a car from out of state and all have been handled through e sign 6. Honesty is definitely not their forte and unless you can physically check the vehicle in person, purchasing it sight on seeing is definitely not recommended More

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Kali was absolutely a joy to work with. She handled my apprehension with complete professionalism and class. She provided me with all the photos, videos and information I needed to insure t She handled my apprehension with complete professionalism and class. She provided me with all the photos, videos and information I needed to insure that I was purchasing the vehicle I wanted. Kudos to Kali! Well done! More

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This dealership was very customer friendly, and very professional it felt like home . Kali was a rockstar from begin to the end . She was always available and made my son first purchase an enjoyable and professional it felt like home . Kali was a rockstar from begin to the end . She was always available and made my son first purchase an enjoyable and refreshing experience. She’s the type of person you want to work with in making your purchase !!!!!! More

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Most pleasant car purchase we have ever made. Kali was very knowledgeable, Answered all our questions, gave us good advise about the Tesla we were buying. We knew nothing about Tesla or EVs. Kali Kali was very knowledgeable, Answered all our questions, gave us good advise about the Tesla we were buying. We knew nothing about Tesla or EVs. Kali was able to educate us about EVs. Her knowledge helped us make the decision to buy our first EV. There was no pressure to buy a car. She gave us the knowledge to help us make the decision on which car would be best for us. This is the first auto purchase that I didn't have buyers remorse. Because we felt like we received a good price and a good place to get our car serviced. I felt Kali was honest trustworthy and professional. She exceeded our expectations in making the purchase of our car pleasant rather than stressful. More

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GREAT EXPERIENCE! ALL AROUND GREAT CUSTOMER SERVICE. JEWEL HANDS DOWN SUPERB! DEFINITELY WILL RECOMMEND THIS DEALERSHIP ! ALL AROUND GREAT CUSTOMER SERVICE. JEWEL HANDS DOWN SUPERB! DEFINITELY WILL RECOMMEND THIS DEALERSHIP ! More

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I was able to find the vehicle easily online and then my business with Keith and the dealership was quick and easy! business with Keith and the dealership was quick and easy! More

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