Kareem Thomas

Worst customer service I've ever received. We dropped our car off on a Monday with Matt in the service department. We explained EVERYTHING that had been going on with our brand new Sequoia, We dropped our car off on a Monday with Matt in the service department. We explained EVERYTHING that had been going on with our brand new Sequoia, including what the dealer in our hometown had told us (we were in town visiting family for the week.) The car had already been recharged with freon and was in need of a dye test, we told Matt this specifically to save him time. 2 days pass by with NO word from Matt after he said he would update us same day; We called multiple times and were never able to reach him until the end of the day. He then told us that they had to recharge the freon and then found it had a leak, even though we had ALREADY told him that. He then explained that the part needed would take 2 days to come in and would be in first thing Friday, then it could be installed same day. This was understandable and acceptable as we had planned to leave Saturday and Matt advised we could get the car back Friday end of business. Friday comes along, after multiple calls to his desk directly, the front desk forwarding our calls, and multiple attempts, we finally had to GO IN to get any kind of update on our car only to find out Matt WASN'T EVEN WORKING. He didn't provide ANY updates to us and then left without updating any of his colleagues to assist us. The part was finally installed Saturday morning after we had to extend our trip, STILL to not hold any freon. We had to drive 12 hours home to NC with no air conditioning with 2 little children in the car. Had Matt actually listened to us when we first arrived, this could've been handled quicker and more efficiently not only for the us the customer, but for the poor tech who had to do repetitive work. I will say that Kareem and Brian were phenomenal and handled our situation gracefully since they had to deal with some very upset customers. Luca the master tech was also very knowledgeable and helpful in getting what could be done, done in a timely manner. Matt was the most dismissive and incompetent service advisor and made this experience disappointing. If he would listen to his customers, he could save his company time and money and actually provide exceptional customer service. More

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First of all, Shane Duffner is the ABSOLUTE BEST! ! He’s been my only salesman for over 10 years. He’s attentive and honest. He truly listens to what his clients want!! I will never use anyone other t ! He’s been my only salesman for over 10 years. He’s attentive and honest. He truly listens to what his clients want!! I will never use anyone other than him. My advisor Kareem is great!!! He made me feel comfortable when I dropped my car off this am and he was on it when letting me know what was going on and what I needed for my vehicle. He even backed my car up and moved it for me because I wasn’t comfortable doing it in the garage/drop off area!! He will be my advisor from here on out! More

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Receive Kareem Thomas is the BEST Service Advisor I ever dealt with and I am 80 years old! dealt with and I am 80 years old! More

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Chris was kind and professional. He stood by his offer, was patient and extremely helpful. He stood by his offer, was patient and extremely helpful. More

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I've been to a number of Toyota dealerships. This service department is outstanding!! Kareem Thomas and Adam Cohen are 10 Star!! My confidence on both is exceptional. This service department is outstanding!! Kareem Thomas and Adam Cohen are 10 Star!! My confidence on both is exceptional. More

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Everyone at the dealership is very helpful. Charlie and Kareem gave exceptional customer service and are very helpful. They are always smiling and ready to help. Charlie and Kareem gave exceptional customer service and are very helpful. They are always smiling and ready to help. More

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Maria has been a gem. And when I say gem, I mean a rare one. You can ask a million questions and she's unfazed. Super knowledgeable and mistakenly one of a kind. She's hel And when I say gem, I mean a rare one. You can ask a million questions and she's unfazed. Super knowledgeable and mistakenly one of a kind. She's helped me in more ways than one and she's always looking out for the little guy. She understands and listens to your concerns, wants and needs, always looking out even when you don't know it. If this is what your looking for Maria is the person to go to. Top tier More

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Christian’s professionalism, attention to detail, and expert service advice compelled me to write this review. The Treasure Coast Toyota Service Department’s standards are already so high, and still Chri expert service advice compelled me to write this review. The Treasure Coast Toyota Service Department’s standards are already so high, and still Christian’s performance as a Service Advisor was absolutely exceptional. I’ve been coming to Treasure Coast Toyota for service on my Tacoma since 2017. The care and clarity I’ve observed from the Service Department was a heavy factor in my decision to purchase the 2023 RAV4 for my wife from Treasure Coast Toyota, and Christian’s performance has only reinforced my opinion. Christian was able to provide expert advice on the next steps I should be taking with regards to the RAV4’s service. He was able to easily answer all my questions, which really helped to put my mind at ease. His attention to detail ensured the service appointment went smoothly. Christian’s professionalism was evident in the way he spoke to me; speaking with authority and clarity. My interaction with Christian really served to elevate the status of Treasure Coast Toyota. I feel that I can trust the advice I’m receiving when people like Christian are working in the Service Department. Overall, my appointment with Christian was unlike any I’ve experienced. I left feeling informed and comfortable, something I rarely feel when dealing with vehicle service. I will go out of my way to receive service from Christian in the future, and I hope Treasure Coast Toyota is able to continue to find great people like Christian to represent this company. More

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Chris is informative, helpful and just nice. No high pressure tactics like the average car salesperson. He is cognizant of time constraints and just makes things happen. We worked with Chris No high pressure tactics like the average car salesperson. He is cognizant of time constraints and just makes things happen. We worked with Chris 3 years ago and sought him out again for this purchase. Chris has our highest recommendation. We will work with him in the future for sure! More

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Great experience! I initially went in for an oil change and worked with Kareem who was very friendly in arrival and made me feel welcome. He explained the services tha I initially went in for an oil change and worked with Kareem who was very friendly in arrival and made me feel welcome. He explained the services that wad going to be performed. I had a bad experience with one individual who no longer works there about a year ago, and they understood where I was coming from and the frustration I had with the vehicle I was sold and really made up for it this time! Patricio listened to my needs, didn’t make me feel pressured into buying a car I didn’t need or upselling me. He showed me a car with everything I was looking for and I got a great affordable car! Richard was great! He remembered me from the last time I was there! He explained all of the financing and options. I felt very comfortable signing on this car. They all Really helped me out and I am appreciative! More

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