Karen Carofano | Page 14

Friendly smiles from start to finish.. Great experience so far! Now I just need time to adjust to my new car! My first Toyota!!! Thanks for making it all so easy and working with our fam Great experience so far! Now I just need time to adjust to my new car! My first Toyota!!! Thanks for making it all so easy and working with our family to make it all come together! More

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Great service Service was great helped with a couple recalls and a program. work turned out perfect car was done on time. The service personnel are very nice. Would Service was great helped with a couple recalls and a program. work turned out perfect car was done on time. The service personnel are very nice. Would recommend this dealership for service. More

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Honest and Trustworthy I bought a Certified Toyota Avalon XLE Touring car this Dec. 2015. I have been buying cars from Toyota of Wallingford for over 28 years. I keep goin I bought a Certified Toyota Avalon XLE Touring car this Dec. 2015. I have been buying cars from Toyota of Wallingford for over 28 years. I keep going back because I think they are truly concerned about their customers. Never pressured to buy. When I chose the car I was interested in they were very helpful and concerned that I would be happy with my choice. They took time to tell me about the car and when I decided to go forward they went above and beyond to make me happy. I have bought 4 cars from here and my sons and their wives also purchase their cars here. There service department representative and technicians are friendly and knowledgeable. They know I am a fanatic about my cars and even after owning a car for several years they help me keep it looking and running like it is brand new. More

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Toyota of Wallingford has made us so happy! We have bought 3 cars from Toyota of Wallingford all from Mike Cote. He is a wonderful salesperson. He has met our expectations for what we could affo We have bought 3 cars from Toyota of Wallingford all from Mike Cote. He is a wonderful salesperson. He has met our expectations for what we could afford and what we wanted with each sale. He is so patient and not intimidating at all as some sales people are. The service department is also wonderful. They are quick with all the routine checks we have had done on our cars and most helpful with our questions. We have recommended Toyota of Wall in Langford to several of our ur friends. More

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Very friendly atmosphere knowledgeable of all vehicles I had the pleasure of visiting Wallingford Toyota on memorial weekend to look at vehicles , not knowing what I wanted to get. My salesman Tim Roy took I had the pleasure of visiting Wallingford Toyota on memorial weekend to look at vehicles , not knowing what I wanted to get. My salesman Tim Roy took the time to show me around the lot and drive different vehicles. After a day I returned to lease my 2015 Toyota SE Camry . The finance advisor and all the staff went above and beyond More

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The best. Over the past several years that I have dealt with this dealership I have never had a complaint about anything. Every time I have done business with t Over the past several years that I have dealt with this dealership I have never had a complaint about anything. Every time I have done business with them I have been completely satisfied. I highly recommend them. Great product, price and atmosphere. More

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Karen made things right There was an issue with service performed on one of the 2 new cars I bought from the dealership. I was first assured everything was O.K., and no acti There was an issue with service performed on one of the 2 new cars I bought from the dealership. I was first assured everything was O.K., and no action was taken, other than apparently a visual inspection. When it became obvious later that everything was not O.K., I contacted Karen by email on a Friday morning. She responded immediately and set up an appointment with the master technician to check it out. She also rode in the car with me and the technician during the test drive at which time the problem was identified and later confirmed by a thorough inspection. She personally oversaw the repairs, and assumed full responsibility for the previous oversight by the technician(s). I have never seen this kind of professionalism in auto industry or any other industry for that matter. She is definitely a valuable asset to the service department. Without her intervention, my ratings would have been much lower. More

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I took my 2008 Tacoma in front wheel noise. Thought it I took my 2008 Tacoma in front wheel noise. Thought it was transmission or tires. Casey informed me it was a wheel bearing, and covered under ext. wa I took my 2008 Tacoma in front wheel noise. Thought it was transmission or tires. Casey informed me it was a wheel bearing, and covered under ext. warranty. Turns out it was much more than that. So I told Casey I needed a car and that was covered too. I was seven days without my truck, but Casey called me with an update every day. I work in retail, so I know what it's like to hear people complain and praise for good service. Sometimes it's not easy to make everyone happy. Today I praise the service department of Toyota of Wallingford . I will be back for a car when I am ready, and I will recommend to family and friends. Thank You so Much. Mike D. 2008 Tacoma More

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Everyone at the Toyota and Scion of Wallingford Everyone at the Toyota and Scion of Wallingford dealership was helpful before and after the leasing of our 2013 Camry. Our sales representative, Stev Everyone at the Toyota and Scion of Wallingford dealership was helpful before and after the leasing of our 2013 Camry. Our sales representative, Steven Rincon, explained in detail all facets of the negotiations as well as the performance and attributes of the Camry. The installation of a remote starter a few days later, scheduled by Steve, was handled very smoothly and efficiently by the service department. Steven Rincon is a friendly and knowledgeable sales rep for Toyota. He allowed us to be confident in our choice. He and the entire Toyota team made the leasing of our Camry a comfortable experience for us. More

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Though this dealer is 30 miles away from my home and I purchased my Toyota at a different dealer, I had an issue with my vehicle that left it disabled on the highway and Toyota of Wallingford was the clos purchased my Toyota at a different dealer, I had an issue with my vehicle that left it disabled on the highway and Toyota of Wallingford was the closest Toyota dealer. I had it towed there late on a Saturday afternoon, and though it was past their service hours, the showroom staff were more than happy to assist. They provided me a Early Bird service envelope that I filled out with a description of what happened and left it with the dealer. I got a call early Monday morning from Katey and she explained the two recall items on the car and the diagnostic charge (which would we applied to any repair work done) and told me she would let me know. She called later that day to tell me the part for one of the recall items would be in tomorrow, and since the vehicle was inoperable there was little they could do until that was replaced. About 1pm on Tuesday I had not yet heard from them so I was at their website and initiated a "live chat" asking what the status of the vehicle was. The rep I spoke to relayed my question and contact info to the service manager, Karen, who emailed me promptly and explained the parts delivery only came in at noon. She let me know they were going to complete the recall work and Katey would call and let me know the status after that. Not too long later, Katey called to let me know that the recall work had been completed and the car was now working fine. I went down after work to pick it up and since it was a recall related repair, no charge at all. Great customer service all around from the sales to service staff and even the internet agent(s), a rare commodity, especially among 'big box' car dealerships. Though I am 30 miles away I would definitely consider doing business with them again, highly recommended. A++ More

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