Karen Hardrath | Page 83

Purchase I just purchased a used Honda Pilot from Wilde East Towne Honda, the staff there are so friendly!! I was greeted immediately by friendly courteous sta I just purchased a used Honda Pilot from Wilde East Towne Honda, the staff there are so friendly!! I was greeted immediately by friendly courteous staff. I am impressed at how they treated me and other customers as I was purchasing my Pilot. From floor staff to finance to management I was treated with the utmost respect in customer service. I am very pleased with my purchase. Leticia was so nice and friendly and a pleasure to work with, she is a great asset to your dealership, Shawn was so pleasant to work with, he went out of his way to see I had what I needed in my vehicle needs. Karen was very pleasant in finance, she was so nice and friendly and was easy to work with on financing my Pilot. Todd helped me set up the bluetooth function in the Pilot, he is a friendly and pleasant person. I will certainly be back to your dealership and I will tell my friends about my pleasant visit to your dealership. You have so many great people working at Wilde East Towne Honda you can stand proud!! More

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Most painless car purchase I have ever had. Shaun, Jose,(Bruno Mars) and Karen were great to work with. We really enjoyed our visit and purchase of our used Ridgeline. I gave a 4 for quality of Shaun, Jose,(Bruno Mars) and Karen were great to work with. We really enjoyed our visit and purchase of our used Ridgeline. I gave a 4 for quality of work because some black putty used to seal a previous topper on the truck was not removed when we visited the first time and the remains of the putty were still there and not cleaned when we came for delivery of the vehicle the next day. Not a big deal to me. I just have to clean it myself. That in no way would change our overall view of Wilde. We definitely will come back here again! More

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An Outstanding Experience In the process of looking for a new car we visited 4 different showrooms. The Wilde dealership stood out from all the rest. Their facilities were brig In the process of looking for a new car we visited 4 different showrooms. The Wilde dealership stood out from all the rest. Their facilities were bright, spacious, and well arranged, and their staff was knowledgeable, friendly, and extremely helpful. Their sales consultant, Velislav Deshev, responded to all of our questions and made certain that the car we were considering (and eventually purchased) met all of our needs. His knowledge of the various product lines and their features, as well as his effervescent enthusiasm and positive attitude, were greatly appreciated. Karen Hardrath, Willde’s Business Manager, was also extremely helpful in moving us quickly through all of the necessary paperwork. Several managers stopped by and greeted us during the process, and everyone we met was both friendly and helpful. Our entire experience was exceptional, and we wouldn’t hesitate to recommend the dealership to anyone considering a new car purchase. More

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Easy Purchase Jerry took care of us well. We were in a bind and got set up with a used Prius. Were in and out within a matter of 90 minutes. Jerry took care of us well. We were in a bind and got set up with a used Prius. Were in and out within a matter of 90 minutes. More

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accord Travel 65 miles to look at a car I found on the internet. Sales man Craig was very helpful. I decided to purchase the car and made an offer which was Travel 65 miles to look at a car I found on the internet. Sales man Craig was very helpful. I decided to purchase the car and made an offer which was passed on to Shawn. After 45 minutes or so of arm wrestling we came to an agreed price. I told Shawn I had my own financing and he asked if he could see what rate they could find, I said OK. The next day I received a voice male from Pete with a rate close to mine. I returned his call 20 minutes later and got voice mail, left a message. Had not heard from Pete by the next afternoon and left 2nd message, to date I still have not heard back from him. The next day I called the finance department and explained my saga with Pete and was told no problem the loan was all set ( I had not given them the go ahead yet or terms). I told who ever I talked to the terms and down payment I wanted and the said OK no problem it will be all set when you come in on Saturday. I arrived on Saturday and was introduced to Karen. Not to her fault but the paper work was wrong on the length of the loan and I could not make a down payment, I had to take the loan the way it was written of come back Monday, I took the loan the way it was written. When I was first looking at the car Pete told me the car had new tires ( it had 2 new front tires, no front end alignment which it needs) also told me it had new brakes ( found out later it had new front pads and 1 not two new rotors, rotors are normally replaced in pairs per axle for even wear and braking power. After purchasing the car I left the lot heading home. About 20 miles into my trip home I was pulled over by the State Patrol I was told I did not use my turn signal. Turned out to be a bulb out. I stopped at the next auto parts store and purchased a bulb to replace it. Come to find out the bulb was burnt out but also a wire was broken off where some on had spliced into it ( nice inspection). I asked Pete to mail me a copy of the list of things they did to the car at their dealership before it went on sale. He did so and that's how I found out about the tires and brakes but also note they added 3 bottle of transmission fluid. Wondering what did I really buy, thought I was safer buying from a Dealer instead of a car lot!! Will never see me again. 4/25/2014 UPDATE Dealer ship contacted me after I posted this review and asked me to review the work order on this car. I had miss read it and they did do a proper brake service with new pads all around and new rotors on rear axle. The excessive transmission fluid was due to a transmission flush. I apologize for not reading the work order properly. They have offered to do whatever it takes to make me happy and look into the other problems 4/28/2014 UPDATE Dealer has been in contact with me to solve my issues with the car. They have bent over backwards to resolve my issues and clarify what I THOUGHT were issues. They have even offered to buy back the car, It doesn't get any better than that!! I am happily keeping the car as all mechanical problems have been resolved but I still remain up happy with the communication from sales on the previous work done on care and the communication with the finance Dept. Yes I would buy from this dealership again, they have gone out of their way to make me happy More

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Great experience Connor was awesome. He worked very hard for me, was extremely friendly and followed up with several phone calls and emails. Kyle went over all the tec Connor was awesome. He worked very hard for me, was extremely friendly and followed up with several phone calls and emails. Kyle went over all the technological features of the vehicle. I wish I could have taken him home with me! The used vehicle I was going to purchase was sold before I got there, so I was given a good price on a 2014 instead. Thank you. More

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review After purchasing the 2011 Honda Accord,which I love.on March 22...I guess it is policy to have the buyer talk to your financial dept.about buying an e After purchasing the 2011 Honda Accord,which I love.on March 22...I guess it is policy to have the buyer talk to your financial dept.about buying an extended warranty on the vehicle,ok,but,...I feel I was very pressured into buying something I didnt really want,& after telling her that "I just dont feel right about this",she said to think about it for a month,& if I feel like cancelling it then,to give her a call & she would cancel warranty.....I called back on Monday the 24th & told her to cancel....She was not happy,but she did send me the papers to cancel & I sent them back....Obviously,she gets a commision for selling these extended warrantys......Am not happy about that part of the purchase transaction.....Also,after purchasing the car,I had a few questions about the car.....I tried contacting him 4 times through phone messages & 1 email in reply to his "thank you" for buying from Wilde Motors.....no response...until I asked for a sales manager.......Its like,once the sale is complete,its "out of sight,out of mind".....Not a good way to conduct business,especially a new one......Dont know if I would refer people to this dealership or not......Thank you.......Lois Steinhilber. More

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Used Honda purchase Jerry Ortega was great. He was flexible with the test drive and answering all our questions. He even let us take a second test drive to help us make o Jerry Ortega was great. He was flexible with the test drive and answering all our questions. He even let us take a second test drive to help us make our final decision. We were evaluating another vehicle (a GMC) and he found a Buick in their lot with the same body style and interior so we could compare. His comparison of the interior headroom was accurate. He recognized the third row seating as a major factor for us and illustrated why the Honda would be the better choice for us. More

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The sales staff worked with me to purchase a used Honda Accord. They went out of their way to help me get the vehicle I wanted even though I was a customer traveling from out of state. When I arrived, the Accord. They went out of their way to help me get the vehicle I wanted even though I was a customer traveling from out of state. When I arrived, they had all the information prepared and were willing to work with me to get the price and options I wanted. I love the new car! More

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Jorge and his team gave me special attention and service. As I'm sure they give all of their customers. Everything was explained in detail and all of my questions were answered. I strongly recommend Wilde Ea As I'm sure they give all of their customers. Everything was explained in detail and all of my questions were answered. I strongly recommend Wilde East Towne to anyone. Thanks, I love my Honda. Tom Worden More

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