Karen Herbert | Page 3

The dealership is conveniently located between Baltimore and DC in an auto park with nearly a dozen brands. The staff are friendly and professional in their various roles. At the time of this review, the de and DC in an auto park with nearly a dozen brands. The staff are friendly and professional in their various roles. At the time of this review, the dealership is under construction. Brittany answered the phone at 8am sharp, and went straight to work. The car was ready when we arrived for a test drive. She was not familiar with Landrover, so we didn't get the usual 'here's this feature and there's that amenity' spiel, but we didn't need it. It took less than 15 minutes for her to process the paperwork and seal the deal. She brought us drinks and snacks, and made small talk while we waited. She made us feel comfortable and appreciated, as she was attentive, kind, and adept. Unfortunately, the finance rep Aaron was not. He was slow to respond, and disinterested. He accepted the approval docs from my credit union, and pitched the add-ons which we politely declined, because the credit union's coverages were better. We were disappointed to learn that despite the approval and double the down payment he asked, we were not allowed to take the vehicle. We showed him that the check for more than the cost of the vehicle was to arrive in 12 hours, but he insisted that 'SOME people don't bring in a check and then we have a hard time getting the vehicle back." We drove home offended, with a receipt, but no car. Brittany apologized, and agreed to deliver the car to us in Baltimore, but unfortunately texted later that they were short staffed. We returned next day with the paper check, and Brittany checked in with Aaron. He said he was with a client and needed a few minutes. We helped ourselves in the cafe. 20 minutes later, I noticed Aaron at his desk on his cell phone. I asked if he's still with a customer, and he said no. We explained this to Brittany, and she inquired. 15 minutes later, Aaron came to get us, no acknowledgment of the extended wait, no eye contact, few words at all, until he asked again about the tire protection package add-on, which we now declined. I inquired about the 12/12 warranty he did not include in our paperwork, so he corrected the docs, and we signed again. He concluded with a smug 'congratulations,' --no thank you, enjoy, nothing. Brittany noticed my disappointment, apologized again, and returned the experience to a more pleasant one. Hopefully, this detailed review will help BMW Tisch Silver Spring address Aaron's cold, negative attitude, and commend Brittany's professionalism. More

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Karen was very helpful in finding the car I wanted and when it wasn't being shipped, she was proactive and ordered another one from a closer factory. She was a pleasure to work with. when it wasn't being shipped, she was proactive and ordered another one from a closer factory. She was a pleasure to work with. More

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I closed the deal on my new car with Ms. Karen Herbert and absolutely loved her. She was very warm and comfortable to work with and she made the experience very personable for me which I gr Karen Herbert and absolutely loved her. She was very warm and comfortable to work with and she made the experience very personable for me which I greatly appreciated. I would recommend her based on her years of expertise but also because she is a great person to get to know. I love my new car! More

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KAREN HERBERT is the BEST! I’m so glad I decided to come to Silver Spring to buy my X4. I was treated respectfully and I was extremely impressed with the professionalism & experience that Karen showed. to Silver Spring to buy my X4. I was treated respectfully and I was extremely impressed with the professionalism & experience that Karen showed. More

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Ms. Karen Herbert Is the absolute best salesperson I’ve ever worked with! She along with the management team at BMW Silver Spring worked extremely hard over the course of 2 days to get me in an upgraded 3 ever worked with! She along with the management team at BMW Silver Spring worked extremely hard over the course of 2 days to get me in an upgraded 3 Series. The deal the team was able to work out for me was unbelievably phenomenal along with their work ethics. Ms. Karen sold me my first BMW 7 years ago and it was a memorable and pleasurable experience back then. However working with her on this new deal left a lasting impression and her and BMW of Silver Spring have gained a customer in me for life! There are really no words to describe the awesome experience I had in working with this team and I look forward to continuing our working relationship in the future! More

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My second vehicle from BMW of Silver Spring. Everyone from sales to service are professional and provide exceptional service. This is why I come back. Karen Herbert was my salesperson this go round from sales to service are professional and provide exceptional service. This is why I come back. Karen Herbert was my salesperson this go round. She is great. She is very detailed and listens to your wants and needs to ensure she gets the vehicle you want. More

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Recently bought a beautiful Range Rover Sport which had been traded in - Karen Herbert was super helpful, stayed in regular contact and offered tailored advice and support to my specific needs. When the ca been traded in - Karen Herbert was super helpful, stayed in regular contact and offered tailored advice and support to my specific needs. When the car arrived it was spotless. Impressive service! More

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Karen did a wonderful work on our selection of our new car..Overall great dealership. It's kinda further ways in physical distance from where we live but close to our heart. This is second time we worked car..Overall great dealership. It's kinda further ways in physical distance from where we live but close to our heart. This is second time we worked with Karen...she listens and does not rush into making decision. Meet Karen and she will get it done. More

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If you are the market to but a BMW please see Ms Karen Herbert she is awesome.I had the best experience I ever had buying my 2022 BMW X5.She was kind and very professional. Herbert she is awesome.I had the best experience I ever had buying my 2022 BMW X5.She was kind and very professional. More

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Bought my new 330i here today. Karen Herbert was very helpful and efficient. Made the whole process easy. I have used this dealership for vehicle servicing also, and they are excellent. helpful and efficient. Made the whole process easy. I have used this dealership for vehicle servicing also, and they are excellent. More

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