Karen Keen | Page 23

Nimnicht Chevrolet responded

Thank you so much for leaving this awesome review of our dealership, Lauren. Karen and Lavern are truly outstanding members of our team who, like all of our employees, is dedicated to providing our customers with a convenient, hassle-free vehicle-buying experience. We’ll be sure to share this feedback, and if you ever need anything else from us, don’t hesitate to let us know. Until then, we hope you’re enjoying your new ride! Sincerely, Brent Cox 904-425-6340

Nimnicht Chevrolet responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Brent Cox 904-425-6340

Nimnicht Chevrolet responded

We love hearing about customers that have a terrific experience. We are proud that you chose our dealership. Please feel free to contact us if you have any questions on your vehicle.

Nimnicht Chevrolet responded

Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else. Sincerely, Brent Cox 904-425-6340

Nimnicht Chevrolet responded

Thank you for your feedback and recommendation, Talia. It's fantastic to know that we were able to make your new vehicle purchase incredibly easy and quick. We look forward to working with you or anyone you might send our way in the future! Sincerely, Brent Cox 904-425-6340

Nimnicht Chevrolet responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service, and I am glad that this was the case with you! Please let us know if we can help you with anything else, thanks! Sincerely, Brent Cox 904-425-6340

Nimnicht Chevrolet responded

We are sorry about the confusion and misunderstanding on the numbers. Unfortunately their was nothing shady in the negotiations of the online sales price. The $6,000 down payment that you were putting down does not come off the sales price. The sales price plus your taxes, tag, fees which comes to be your total out the door price. The down payment you desire to put down is after that total, which in this case was $6,000. which reduces the total amount to finance. Unfortunately the way it was understood to us you were asking for another $6,000 off the already online blowout price on the Cadillac XTS. That would never be possible ma'am as used cars would never be priced $6,000 in profit because we would never sell it based on market pricing. Again sorry about the misunderstanding on the numbers but I know they can be complicated since it something you don't deal with everyday. The position on you calling our business establishment shady which has been around since 1941 in this community because of the misunderstanding of numbers is not the intention which me perpetrate. We have 3,877 reviews on DealerRater with a 4.9 Stars in Customer Satisfaction, this level of achievement would be possible if we ran a "shady and bad business". Sorry to be so blunt but calling a business shady on a misunderstanding of numbers is pretty hurtful as we are genuine people that wake up and come to work and serve customers all day long and maintain a high level of integrity and professionalism. Karen is a retired police officer and Brendan just got out of the military, which is in our guidelines of having almost the perfect hires. I would not believe these 2 professionals who have served us publicly would tarnish their reputation over one used car deal, again it is definitely a misunderstanding of numbers on your deal and we apologize. Thanks for the opportunity.

Nimnicht Chevrolet responded

What an enjoyable review to read! It is reassuring to know our team provided you with a hassle-free and great experience. Our primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. I’m happy to hear you left our dealership feeling satisfied. Don’t hesitate to call or message us should you have any questions. Sincerely, Brent Cox 904-425-6340

Nimnicht Chevrolet responded

John, we are truly grateful for this awesome review! We are thrilled that Nick, Travis, Karena and team were able to take excellent care of you. Thank you and we look forward to the opportunity to work with you again in the future. Sincerely, Brent Cox 904-425-6340

Nimnicht Chevrolet responded

We cannot thank you enough for your wonderful review of Nimnicht Chevrolet Co and for your recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Brent Cox 904-425-6340