Karen Mateo | Page 3

Great people great sales team. Thank you for your help. Our first Kia. George. Our first Kia. The sales team was great two more words Our first Kia. George. Our first Kia. The sales team was great two more words More

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Karen was great! Smooth process. Quick and easy from the moment I inquired online to driving away with the car. I would definitely buy again from them. moment I inquired online to driving away with the car. I would definitely buy again from them. More

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Karen took time to answer all the questions I had, provided me with all the information I needed, and made leasing the new Seltos a breeze. She walked through the details with me thoroughly and handle provided me with all the information I needed, and made leasing the new Seltos a breeze. She walked through the details with me thoroughly and handled the necessary paperwork ahead of time, so I was able to pick up the car and take it home without waking my baby from her nap. My family is loving the car. I'm not sure I could ask for more, it was a very low stress and straightforward transaction from start to finish. More

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Karen was friendly and everyone was efficient, and the buying experience was transparent. It was straightforward; none of the car dealer "tricks" that I have seen in the past. It was one phone conversatio buying experience was transparent. It was straightforward; none of the car dealer "tricks" that I have seen in the past. It was one phone conversation, one tripntonthe dealer, and done! More

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great customer service. I bought several cars from Karen she is very good to work with very friendly and understanding. I recommend her and Danny Fernandez she is very good to work with very friendly and understanding. I recommend her and Danny Fernandez More

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Sales personal was very friendly and very informative the finance manager was very clear explained things that I did not know hopefully Kia in Bridgewater will be updated and remodel. finance manager was very clear explained things that I did not know hopefully Kia in Bridgewater will be updated and remodel. More

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This dealership was great,the sales lady, Karen Mateo was phenomenal and was very helpful. I will recommend her to anyone looking to buy a new vehicle phenomenal and was very helpful. I will recommend her to anyone looking to buy a new vehicle More

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My name is La-Tarso Muhammad and it was an absolute pleasure doing business with Karen Mateo at Bridgewater Kia. She made the process so relaxed and fast. This is now my second vehicle purchase at Brid pleasure doing business with Karen Mateo at Bridgewater Kia. She made the process so relaxed and fast. This is now my second vehicle purchase at Bridgewater Kia and with Karen Mateo. Not only did I purchase a new vehicle on Saturday, 8/22/20; my husband also purchased his vehicle. If you're looking for someone who is very professional, attentive, and honest...ask for Karen Mateo when you walk in...She's is AWESOME. More

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Working with Karen was an excellent experience. She is very knowledgeable and honest with the price. This was the first time in a long time I purchased a vehicle with no hassles very knowledgeable and honest with the price. This was the first time in a long time I purchased a vehicle with no hassles More

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Unable to deliver on order placed 6 months ago I placed an order for a 2020 Telluride SX just prior to Christmas 2019 with Karen Mateo and was told the order would take 8 weeks. 8 weeks later (Feb I placed an order for a 2020 Telluride SX just prior to Christmas 2019 with Karen Mateo and was told the order would take 8 weeks. 8 weeks later (February) Karen could not tell me the status of my order or when the order would arrive. Karen then began to ignore my emails. In May, I talked to Jimmy, told him I still wanted the order, but no longer wanted to deal with Karen. Jimmy told me he could not answer why my order had been significantly delayed but told me that the order should be in by mid July, and that I could call in June to get the exact delivery date. I was also informed that my order was being upgraded to a 2021 Telluride SX because there were no more 2020s being made. I accepted this upgrade. A little more than a week ago, I called again and was told by Jimmy that he was going to check with the Sales Manager (Danny). I did not hear back again from Jimmy. I called yesterday and tried to leave a voicemail for Jimmy, but could not, because his voicemail box was full. So I called again and left a message for Danny and asked for a call back. I still have not heard back from Jimmy or Danny. Is this appropriate treatment for a prospective customer? My wife bought a 2015 Optima from this dealiership and did not have this kind of problem. Who is going to finally going to accept responsibility? More

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