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113 Reviews of Karen Vieira
March 16, 2016
Your new quick oil-change + service center & staff: the BEST My entire visit for the 140,000 mile service on my much loved and relied upon 2004 Subaru Forester was accomplished in about 40 minutes (from arrival My entire visit for the 140,000 mile service on my much loved and relied upon 2004 Subaru Forester was accomplished in about 40 minutes (from arrival to departure). The super guy who did it all was clearly a "happy camper," and my nervous hurried self was calmed, and "got happy." THANKS! More
by SBCPRESCON
Verified CustomerOther Employees Tagged: Mike Martell , Zander Girondel
March 16, 2016
Somewhat unsatisfied Recently I bought a Subaru Legacy from this location and since then I have regretted it. When I first bought the car, I was told it had 60 somthing od Recently I bought a Subaru Legacy from this location and since then I have regretted it. When I first bought the car, I was told it had 60 somthing odd miles on it, that it was a car transferred from another location. This already didn't sit well with me because I wasn't told it would be driven to your location from another location. At this point, I should have requested to wait for a car coming off the flatbed truck on the 20th of this month. My car has had noise issues since I drove it off the lot the first day. I even brought it back the next day and was told it sounded normal but scheduled an appointment with the service agent just in case. The noise became more frequent by the time my appointment came up. At my appointment, they made some adjustments to the rotor and during the test drive it wasn't making a sound by the end of the day it was starting to make the noise again. Now, a week later, the rotors have flat spots and they're creating a humming sounds and a jerking feeling while stopped and once they are heated up. The jerking makes me and my passages have nausea. I haven't had this car for a month yet and am bringing this car back for a 3rd time, second official service. I hate being told nothing is wrong and being sent home and having the issues arise again. I have taken people, who know about cars, for multiple test drives and have told me they notice the problems my car has. I also test drove another 2016 Subaru, my family member bought at Wakefield, and it does not make the same sounds or jerky movements that mine does. I simply want what I paid for, and that's a nice new working car. I honestly wish I bought my car at Wakefield instead. I am sorry but it's how I feel. Your empliyees are really nice and I do commend you for that. My poor rating does not reflect my personal experience with the sales or service customer rep but I do wish I held off buying this car. I am tired of being sent home and the issue not resolved. I am tired of having to reschedule appointments and work to deal with these issues. By this point I just want my rotors and breaks replaced and the issue resolved. I also don't believe I should be charged for something that shouldn't have been an issue to begin with. More
by SBELLINI01
Other Employees Tagged: Nathan Williams , John Melvin
March 16, 2016
Excellent customer service, very courteous. This was my first visit to Citywide Subaru and I selected this location for convenience. My visit was for a Subaru service recall. Karen Viera was m This was my first visit to Citywide Subaru and I selected this location for convenience. My visit was for a Subaru service recall. Karen Viera was my service agent and she was extremely efficient and courteous. The service was performed as stated and the outside of the car was cleaned. I will definitely return for future regular service visits. More
by richyu2
March 16, 2016
Helpful, honest, reliable From the day I bought my 1999 Legacy wagon in 2003 to last week, when I brought it in for an expensive repair, the staff at Cityside Subaru have been From the day I bought my 1999 Legacy wagon in 2003 to last week, when I brought it in for an expensive repair, the staff at Cityside Subaru have been helpful, honest and reliable. They answer questions, they explain problems, and they don't try to "upsell" the customer. When I needed to have something replaced instead of repaired, they found the right parts at reasonable prices. On the most recent repair, they discounted the labor so that the bill wouldn't knock me out. I only wish the location were closer to home. More
by JAXEDIT
Other Employees Tagged: Joe Cisek
March 16, 2016
My car is in the best condition. I purchased my car in 2014. My visit gave me a chance to learn about the condition of my car. I'm glad that the condition is super. I have listed the people that have looked My visit gave me a chance to learn about the condition of my car. I'm glad that the condition is super. I have listed the people that have looked at my car since 2014. More
by Charlotte Kopcke
Other Employees Tagged: Zander Girondel, Ron Messina
March 07, 2016
Carpet repair This was the easiest repair I have ever had. Karen made sure I was completely taken care of. She always goes out of her way to make sure your extremel This was the easiest repair I have ever had. Karen made sure I was completely taken care of. She always goes out of her way to make sure your extremely happy. More
by LYNNAT13
February 29, 2016
Excellent service Friendly efficient service- I have been a customer for 10 years and have always been happy. I have purchased two Subarus from this dealership. Afte Friendly efficient service- I have been a customer for 10 years and have always been happy. I have purchased two Subarus from this dealership. After having such a good experience with the first car, I purchased my second one at Cityside! More
by RICK IN MASSACHUSETTS
Other Employees Tagged: Niko Karamoutsos, Ron Messina
February 29, 2016
Cityside Subaru Sales and Service I'm consistently impressed with the sales and service departments. They're fair and accommodating and skilled at what they do. I've bought three car I'm consistently impressed with the sales and service departments. They're fair and accommodating and skilled at what they do. I've bought three cars at City Side and have all my service done there and they've never disappointed. More
by Sheila
Other Employees Tagged: Alex Stepanov, Mike Martell , Joe Cisek, Bryan Drysdale, Zander Girondel, Niko Karamoutsos, Ron Messina, Peter Rosenberg
February 29, 2016
Best dealership in Boston I took my Forester in for its regular check and was told that it would take 90 minutes. The service dept rotated the tires, checked all fluids and sy I took my Forester in for its regular check and was told that it would take 90 minutes. The service dept rotated the tires, checked all fluids and systems, changed the oil and something else, and had me out of there and back on the road in a little over one hour. I have had this experience every time I have brought my car in, and I certainly appreciate their efficiency. I also appreciate their ability to deal with spontaneous problems. One evening a car passed too close to me while parking and dragged my fender loose. I was afraid it would cost a fortune to repair, but when I got to the shop within half an hour, the supervisor walked out with me, assessed the damage and pushed the fender back in place. It was not damaged after all, and there was no charge for the service. I love this place. More
by VIDALADAMS
February 16, 2016
Everyone clean, courteous, and smart! Twice the Service folks have managed to fit in an unexpected automotive problem fixing for me. As I use my car in my work, their efforts are great as Twice the Service folks have managed to fit in an unexpected automotive problem fixing for me. As I use my car in my work, their efforts are great assets to me. More
by SBCPRESCON
Other Employees Tagged: Bryan Drysdale, Zander Girondel, Ron Messina
