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113 Reviews of Karen Vieira
February 15, 2016
Straightforward, good, service No muss no fuss. Everything clearly explained, service done as described. Employees friendly. And, I asked about using synthetic oil -- which would h No muss no fuss. Everything clearly explained, service done as described. Employees friendly. And, I asked about using synthetic oil -- which would have added to the price of the service -- and instead of pushing it they explained why for my car I did not need it. More
by wrx_owner
Verified Customer
February 09, 2016
Friendly and helpful staff I purchased my vehicle in April of 2012 and have gotten all my service done through them. There are closer dealers, but I've created a bond with Citys I purchased my vehicle in April of 2012 and have gotten all my service done through them. There are closer dealers, but I've created a bond with Cityside. Everyone I have worked with was courteous and friendly and it keeps me coming back. More
by eastbobdam
February 03, 2016
Great overall experience It was a pleasure to work with Mark Lidano. Despite his weak eyesight, he worked with us to our satisfaction. We bought a new 2016 Subaru Outback 2. It was a pleasure to work with Mark Lidano. Despite his weak eyesight, he worked with us to our satisfaction. We bought a new 2016 Subaru Outback 2.5 I Limited with eye sight and added other options. The car was ready when promised with no surprises. Mark gave us a tutorial on how to use the different features on the vehicle. More
by Shamra
Other Employees Tagged: Mark Lidano
February 01, 2016
Immediate help When I broke my sideview mirror last week, I called Cityside and they said that if i came before 3pm i could have it fixed that day. Everyone was won When I broke my sideview mirror last week, I called Cityside and they said that if i came before 3pm i could have it fixed that day. Everyone was wonderfully helpful, expeditious and kind. Thank you to karen especially. More
by POLCHAT205
February 01, 2016
Pre-paid service I bought my Subaru a year ago at CitySide (what a great experience! with Tom DAlessandro) and signed up for the pre-paid plan where all regular servic I bought my Subaru a year ago at CitySide (what a great experience! with Tom DAlessandro) and signed up for the pre-paid plan where all regular service for the first three year is pre-paid at a discounted rate. They send me a reminder email any time my car is up for maintenance, and in just a few clicks I can make an appointment on their website. This time around, it was a week until the next available appointment time (maybe January is a busy month?), but I remember previously I only had to wait a couple of days. They offer shuttle service, but I chose to wait there since I can work anywhere on my computer. They have a quiet working area with desks (in addition to a TV area), and the wifi is free and an okay speed. They have free keurig coffee or tea, but no donuts or ice cream :( That's probably better for my waistline anyways. Karen Vieira was extremely friendly and professional, highly recommend her. In fact, all the employees I've dealt with at CitySide have been great. More
by jillar
Other Employees Tagged: Tom DAlessandro
February 01, 2016
Friendly and very professional I am on my fourth Subaru since 1992. I have been using Cityside since 2007. I have never once had a bad experience. Great place. I am on my fourth Subaru since 1992. I have been using Cityside since 2007. I have never once had a bad experience. Great place. More
by SAM1120
January 30, 2016
Excellent service, excellent staff I would highly recommend (and I have), this particular dealership. The service department, bar none, is one of the best I've experienced. I look for I would highly recommend (and I have), this particular dealership. The service department, bar none, is one of the best I've experienced. I look forward to my service as I have a chance to see the people who make it great - Joe, Ron, Karen, Zander, Bryan, etc. Joe should be commended for running such a professional and engaged group. The service center is like a auto concierge/consultancy department - handling every aspect of your auto needs from start to finish to keep your auto running as long as possible. I cannot say enough about the dealership in general, the service center in specific, and Subaru autos overall. Thank you, Joe, for elevating the bar of service to where other service centers should aspire to. More
by wbe
Other Employees Tagged: Mike Martell , Joe Cisek, Bryan Drysdale, Zander Girondel, Niko Karamoutsos, Ron Messina
January 26, 2016
Great customer service. I was able to come right in and have my car looked at. My problem was covered in the warranty which is great. Everything was explained to me and what I was able to come right in and have my car looked at. My problem was covered in the warranty which is great. Everything was explained to me and what the next steps would be. More
by LYNNAT13
January 19, 2016
Friendly My legacy has a very sensitive tire light issue. I don't want to fill my own tires as I can't get them quite right. Whenever the light goes on, I make My legacy has a very sensitive tire light issue. I don't want to fill my own tires as I can't get them quite right. Whenever the light goes on, I make an appointment (usually with Karen as she knows me by now) and Subaru takes care of it. They are caring and friendly. I wish it was a little closer to my house, but I feel it is worth the trip. ( there is a dealer closer to me) More
by BJNFLUTE
January 19, 2016
Excellent service My Subaru Forester is over ten years old. It has required little service and been incredibly reliable. Cityside has been servicing it for all of th My Subaru Forester is over ten years old. It has required little service and been incredibly reliable. Cityside has been servicing it for all of this time and has been excellent at spotting problems before they became serious. More
by PLM
Other Employees Tagged: Joe Cisek
