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117 Reviews of Karen Vieira
January 30, 2016
Excellent service, excellent staff I would highly recommend (and I have), this particular dealership. The service department, bar none, is one of the best I've experienced. I look for I would highly recommend (and I have), this particular dealership. The service department, bar none, is one of the best I've experienced. I look forward to my service as I have a chance to see the people who make it great - Joe, Ron, Karen, Zander, Bryan, etc. Joe should be commended for running such a professional and engaged group. The service center is like a auto concierge/consultancy department - handling every aspect of your auto needs from start to finish to keep your auto running as long as possible. I cannot say enough about the dealership in general, the service center in specific, and Subaru autos overall. Thank you, Joe, for elevating the bar of service to where other service centers should aspire to. More
by wbe
Verified CustomerOther Employees Tagged: Mike Martell , Joe Cisek, Bryan Drysdale, Zander Girondel, Niko Karamoutsos, Ron Messina
January 26, 2016
Great customer service. I was able to come right in and have my car looked at. My problem was covered in the warranty which is great. Everything was explained to me and what I was able to come right in and have my car looked at. My problem was covered in the warranty which is great. Everything was explained to me and what the next steps would be. More
by LYNNAT13
January 19, 2016
Friendly My legacy has a very sensitive tire light issue. I don't want to fill my own tires as I can't get them quite right. Whenever the light goes on, I make My legacy has a very sensitive tire light issue. I don't want to fill my own tires as I can't get them quite right. Whenever the light goes on, I make an appointment (usually with Karen as she knows me by now) and Subaru takes care of it. They are caring and friendly. I wish it was a little closer to my house, but I feel it is worth the trip. ( there is a dealer closer to me) More
by BJNFLUTE
January 19, 2016
Excellent service My Subaru Forester is over ten years old. It has required little service and been incredibly reliable. Cityside has been servicing it for all of th My Subaru Forester is over ten years old. It has required little service and been incredibly reliable. Cityside has been servicing it for all of this time and has been excellent at spotting problems before they became serious. More
by PLM
Other Employees Tagged: Joe Cisek
January 19, 2016
Happy with Service. 6:00AM and the check engine light and flashing brake light signaled trouble and gave my wife and I concern. Within the hour I brought our 2010 Outback 6:00AM and the check engine light and flashing brake light signaled trouble and gave my wife and I concern. Within the hour I brought our 2010 Outback to Cityside, hoping that they could find a slot in an already tight schedule. They did make time to diagnose and solve the problem by the end of the day. And they informed me, to my surprise, that the cost was covered by warranty! My personal thanks to Advisor Karen who saw the project through and kept me informed. And thanks to advisors Ron, Niko, and Zander, as well as Karen, for their past and current professionalism, courtesy, knowledge, ability to listen and are committed to satisfying the needs of their clients. A reflection on excellent management by Joe C. Do I sound too enthusiastic? More
by PMILLER750
Other Employees Tagged: Niko Karamoutsos
January 19, 2016
routine check up The staff is professional and courteous. They kept me informed as to when they took the car in for service. The car was ready within the time stated The staff is professional and courteous. They kept me informed as to when they took the car in for service. The car was ready within the time stated. Added bonus: car returned clean/ washed. More
by IDALIZSANTOS
Other Employees Tagged: Niko Karamoutsos
January 07, 2016
Tire Service My tire low pressure light came on again after filling air in all the tires. Called Cityside Subaru and Karen fit me right in, got my tires checked, f My tire low pressure light came on again after filling air in all the tires. Called Cityside Subaru and Karen fit me right in, got my tires checked, found a nail, their service department patched it up and I was on my merry way. She even had my car washed! More
by JQS
December 11, 2015
Mark Lidano made my purchase of a 2015 Outback the easiest and nicest experience that I have ever had with any auto salesperson. He is the best. Dave Mosher made my purchase of a 2015 Outback the easiest and nicest experience that I have ever had with any auto salesperson. He is the best. Dave Mosher More
by david 01760
December 08, 2015
repeat customer I just bought my second Forester from Cityside (after 15 years with the first one) and Alex was a pleasure to deal with, very low-pressure, and made t I just bought my second Forester from Cityside (after 15 years with the first one) and Alex was a pleasure to deal with, very low-pressure, and made the whole process stress-free. I was dreading buying a car just because of all that one hears about the games that car salesmen play, hard sell tactics, etc. But once again Cityside proved the stereotype wrong. It was an easy and even pleasant experience. Alex patiently put up with my many questions and indecisions, going back and forth among different packages, etc. I genuinely felt no pressure on price or on time. I've had very good experience with Cityside's service dept over the last 15 years. And I can recommend Alex to anyone who like me was not looking forward to the car-buying experience. More
by joanna
Other Employees Tagged: Alex Stepanov , Joe Cisek, Bryan Drysdale
November 19, 2015
Excellent car care and customer service If your looking for a service center, nothing beats city side. You need to ask for Karen, she happily explains everything that is going to happen to y If your looking for a service center, nothing beats city side. You need to ask for Karen, she happily explains everything that is going to happen to your vehicle and explains the price that you are going to pay. I have never had an issue with my car or billing since I have been with Karen. At other places they give you one number and when you come to pick up your car, it's always more expensive. Not with city side and especially not with Karen. Only once did they find an issue with my car and she called to confirm with me before they did anything additional, and she told me my new billing price. OUTSTANDING! She lets me know about my scheduled maintenance and even lets me know what I should be considering in the future. I never feel pressured from her. She makes me very comfortable. The work is always done exactly like she says. Thank you Karen, and thank you to every mechanic who has serviced my vehicle. More
by LYNNAT13
