Karin Towle | Page 2

I gave them the benefit of the doubt and took down my review but this is still a continuing problem I don’t understand how a Honda dealership cannot fix my car they are a certified dealer that cannot fix review but this is still a continuing problem I don’t understand how a Honda dealership cannot fix my car they are a certified dealer that cannot fix a car I’ve went over 10 times for the same thing and still no result I specifically asked if they could drive my car and make sure for nothing because they said it was fixed and I get the car back to the same problem because of this problem I got into a car accident this was highly unprofessional of them and still no action has been taken to help with this problem I’ve reached out more than 10 times on 4/2/23 and still no word More

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He provided Excellent service and displayed a very professional demeanor. A valued member of your sales team. professional demeanor. A valued member of your sales team. More

by Gina1976 Verified Customer Verified Customer

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waiting area while you wait for the car that serving is awsome great ambient made a huge room and clean awsome great ambient made a huge room and clean More

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Finance and sales are absolutely horrible. Mr fernandez in service is fantastic, should be promoted! Mr fernandez in service is fantastic, should be promoted! More

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First and foremost they are liars and only want the sales rep Rachael lied 🤥 about the new car I was trading for also she says things she cannot do because she is not a manager. Adam did care who is sakes m rep Rachael lied 🤥 about the new car I was trading for also she says things she cannot do because she is not a manager. Adam did care who is sakes manger king as the deal closes. Sam financial manager do not care he just adds what the put when he messed up my paper work. My brand new car 2022 is still not registered now they are still asking for money this is only long story short. Plus went to service car and they tried to make me pay co pay I will never go to a Honda dealership again next car I get will be 100 percent paid for also I live in ny. Will never go to Jersey ever again for car no freaking way. So technically they get no stars ⭐️ More

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I went to Metro Honda in JC, to have my lower engine cover replaced. The dealership order the item , I paid for the part and labor and was told when the part comes in I would rece engine cover replaced. The dealership order the item , I paid for the part and labor and was told when the part comes in I would receive a call . I NEVER RECEIVED A CALL, I HAD TO CALL THE PARTS DEPT TO FIND OUT IF THE ITEM WAS IN, PART DEPT TOLD ME IT WAS. I went to the dealership 12/17/2021 at 12:00 waited for a service advisor to help me 20 mins. one person before me, lurch showed up and a service advisor handed out lunch to the other advisors {no problem with that} They drove my car off and I waited for 2 and half hours to be told the wrong part was order , the advisor stated it was the Fulfillment center sent the wrong part . I found the box the part came in because I watch them bring my car in, it sat on the lift for 30 mins before anyone touch it. I understand we all make mistakes but for me to wait almost 3 hours for bolt on , then told they would reorder the part and I would have come back on 12/21/21 . I work in UHNJ Newark NJ . the traffic at 3 pm bumper to bumper The waiting was not expectable at all . I understand I had to wait but 3 hrs for bold part and then to be told the wrong part was order and I PAID FOR PARTS AND LABOR TOP DOLLAR AND NOW I HAVE TO GO BACK AND WAIT AGAIN . A service advisor gave his business card and for me to call him on 12/20/21 to find out if the part arrived , NICE CUSTOMER SERVICE . IF I DONT RECEIVE MY PART AND INSTALL ON 12/22/2021 I WILL ASK FOR A FULL REFUND NEVER AND HAVE MY CAR SERVICED AT METRO HOND OF JC . AGAIN . When I lived in Piscataway NJ went to VIP HONDA ON ROUTE 22 great service when I ordered part I would receive a call that it was in never a problem . More

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Amazing service at the service department!I walked out Amazing service at the service department! I walked out happily and appreciate the great car service. Amazing service at the service department! I walked out happily and appreciate the great car service. More

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A PLEASURE DOING BUSINESS WITH THEM, VERY PROFESSIONAL AND COURTEOUS. THANKS JULIO, I APPRECIATE YOU. AND COURTEOUS. THANKS JULIO, I APPRECIATE YOU. More

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Love to come metro honda for service always have good experience with them all advisors r good experience with them all advisors r good More

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Curtis Mincey Jr.Customer Care RepresentativeMetro Curtis Mincey Jr. Customer Care Representative Metro Honda 540 State RT 440 North Jersey City, NJ 07305 201-369-2301 All the information was Curtis Mincey Jr. Customer Care Representative Metro Honda 540 State RT 440 North Jersey City, NJ 07305 201-369-2301 All the information was wrong, nothing was true by phone except his name and address. I’m a dealership kind of person - also a Honda kind of person. I’ve dealt with a lot of service departments. This one is the worst. the service was terrible unrespectful and "the Manager" does not know how to take care of his client. I was using Costco to find the dealer and i will report it. GUSTAVO CARDENAS did his job and trying to assist me after the nightmare visit METRO HONDA! More

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