Karina Gomez

I had a 2012, 2019 and now a 2024 Escalade. The first two were serviced by Devoe and I was a little hesitant to swith to Val Ward becuase of the 30 mile difference in my drive. I am VERY glad I The first two were serviced by Devoe and I was a little hesitant to swith to Val Ward becuase of the 30 mile difference in my drive. I am VERY glad I did. Val Ward welcomed me on a Saturday for an emergency visit (tire change). Karina and everyone I interacted with were excellent and made me feel welcome. I was in and out in an hour! I could not be more pleased. More

by DARRENJDAVIS Verified Customer Verified Customer

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Friendly and courteous service people who go the extra mile. Great communications kept me up to date on the repair situation. mile. Great communications kept me up to date on the repair situation. More

by BRUCE56 Verified Customer Verified Customer

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Great service never been treated like a king at a dealership before I love it dealership before I love it More

by JROUSSEAU305 Verified Customer Verified Customer

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The appointment and communication were great as well promptly completed service. The price for oil change and tire rotation of $150 was excessive. I will probably not get my oil change and tire rotation promptly completed service. The price for oil change and tire rotation of $150 was excessive. I will probably not get my oil change and tire rotation at this dealership again. More

by pnjreinke Verified Customer Verified Customer

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Great experience at Val Ward Cadillac. From the service rep to the techs everyone was friendly and thorough in providing services and updating me on my vehicle’s status. As always, very sa From the service rep to the techs everyone was friendly and thorough in providing services and updating me on my vehicle’s status. As always, very satisfied with the dealership. More

by phufnagel Verified Customer Verified Customer

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The service personnel were knowledgeable and professional. I dropped my vehicle off at 5:30 and received a phone call from Karina before noon the next day letting me know what the issue was and professional. I dropped my vehicle off at 5:30 and received a phone call from Karina before noon the next day letting me know what the issue was and that it would be ready by end of day. Great customer service! More

by LAHRIE Verified Customer Verified Customer

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I was pleased with the service I received plus the Uber transport home and then the car was dropped off after being repaired. The labor was much higher than I thought fair but that was not negotiable and I transport home and then the car was dropped off after being repaired. The labor was much higher than I thought fair but that was not negotiable and I didn’t have any coupons with me so I didn’t get any discounts but overall I’m pleased. Hopefully I will not need any new repairs done in a while More

by CHEFHARRIS Verified Customer Verified Customer

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Una semana para dar un medio diagnostico. y todavia no tenian todo completo. Demasiado tiempo y todavia no tenian todo completo. Demasiado tiempo More

by idolka Verified Customer Verified Customer

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Engine won"t turn off when I stop (ever) I was told there was a lot of reason and I was sent on my way Like A/C The way I drive and possible the battery. Nothing was checked . Nor did they take it for a was a lot of reason and I was sent on my way Like A/C The way I drive and possible the battery. Nothing was checked . Nor did they take it for a test drive to check out why it doesn't work. I left feeling that they didn't care . More

by WHIPPLEINPARADISE Verified Customer Verified Customer

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Todos son muy amables y cordiales atendiendo a los clientes, me siento en familia cuando estoy ahi. clientes, me siento en familia cuando estoy ahi. More

by havamex Verified Customer Verified Customer

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